Hotel NH Collection Madrid Eurobuilding

Great hotel in a lovely neighbourhood in Madrid. The stadium is a short 5 minute walk and heading into Centro or Salamanca was all very easy using taxis /rideshares.||The rooms are well appointed and spacious with great showers and bathroom amenities||Breakfast offering was generous with lots of different stations to choose from. ||Staff throughout were very friendly. Would definitely recommend. Made the stay very easy and pleasant

I’ve stayed at NH Collection Eurobuilding multiple times and overall it’s one of my go-to hotels in Madrid. The location is fantastic — tucked in a more business-oriented part of the city, but still very central and well connected. It’s peaceful at night, but close to restaurants, shops, and just a short ride from the main tourist areas. The hotel itself is modern, clean, and well-maintained. The lobby is sleek and stylish, and the rooms are comfortable and nicely designed. The beds are great and there’s plenty of space, especially compared to many other hotels in the city. The staff is consistently friendly, helpful, and professional — from reception to housekeeping to the restaurant team. Breakfast is a major highlight. There’s a wide range of fresh, high-quality options — fruit, pastries, made-to-order eggs, juices, local specialties — and it’s well worth adding to your booking if it’s not already included. The bar downstairs is also a nice surprise — great service, a good selection of drinks, and a chill atmosphere whether you’re winding down after a day of sightseeing or grabbing a casual drink with colleagues at the "Happy Hour". They’ve recently upgraded the gym, and it shows — it’s clean, spacious, and equipped with modern machines. If you like to work out while traveling, this is one of the better hotel gyms in Madrid. Now for the downside: I’ve had issues more than once with the air conditioning in the rooms. On a couple of stays, the AC just wouldn’t cool the room no matter what I did — and it can get uncomfortably warm, especially in the summer or if you’re on a higher floor. It’s not consistent, but when it happens, it’s frustrating. I’ve reported it, and staff did their best to help, but it seems like something they need to address more thoroughly. That said, the overall experience has kept me coming back. It’s a great hotel with high standards and solid service — just be aware of the AC quirks and maybe check it as soon as you check in. Otherwise, highly recommended for both business and leisure stays in Madrid.

Hotel staff went above and beyond. Any request I made (late checkout, early check-in, request for a special birthday message displayed in the room) was dealt with promptly and exceeded my expectations. The room was spacious and comfortable with a beautiful view. Facilities were extremely clean and a massive plus to my stay. The VIP level booking was absolutely worth it. I would love to stay at this hotel again.

The staff are fantastic and amazingly helpful - from check-in through to the bar/restaurant, all great. I truly like that they make time to speak with you pleasantly and never seem rushed, even when very busy. The rooms are fine, having a balcony is nice. The beds were comfortable and the room seemed clean.

Not friendly and accommodating. The staff is rude. I made a reservation in July, but I thought the reservation never went through because I never got an email confirmation. I checked all folders, and to this day, I have no email confirmation for the reservation. Because I never received an email, I thought I didn’t have a reservation, but just in case, I decided to call since my Internet was iffy when I made the reservation. I called an American number on their website, and whoever spoke with me said no reservation had been made. Later that month, I was charged for a stay that never happened. After calling and emailing the hotel, the personnel were rude and pretty much told me, " Too bad. Your stay is 100% penalized.” I never stayed in the hotel, I never received an email confirmation, and I tried to call to check on the reservation. The hotel managers are NOT personable. They are rude and have zero tolerance. The hotel profited from a stay that never happened, but I will never stay in that chain of hotels again. Just know that if you have any issues, they will not help you. They are so strict with their protocols. It’s better not to stay in a place where protocols are greater than customer service and customer satisfaction. Might as well not deal with that!

We paid €100 per night, but we can't access the spa unless we pay an additional €30 per day. The booking didn't specify that the spa isn't included, nor the additional cost. It would be nice to specify this when booking. The room is nice and spacious enough, but the damaged mirror and parquet floors don't justify the high price. Yes, you can definitely find nice hotels with full service at a lower price.

If you like good service and excellent staff, this is the place. First off: Room was clean, tidy and spacious. I want to thank Esther from the reception. She saved my life, because my company had booked a room opposite the elevator, and I was only staying over night for 9hrs. And though the hotel was very busy, she found me another, more quiet room. Many thanks again. Further, I can only praise house keeping and the staff from the WhatsApp chat. I dropped one of my AirPods when leaving the room. It was found. Communication in the WhatsApp chat was smooth and easy. I was told my options and 72hrs later I received a little parcel with my beloved AirPods. Great experience all the way. Highly recommend.

This hotel is in a fantastic location, just steps away from the Real Madrid stadium—and some rooms even offer stunning views of it. The staff knew we were celebrating a special occasion and surprised us with a thoughtful welcome gift, which we really appreciated.||We encountered a minor issue with our original room, but the team responded promptly and moved us to another room that was absolutely perfect. The breakfast was exceptional, offering a wide variety of delicious options.||I highly recommend this hotel and we’ll definitely be returning. Oh! If you can, get a room with access to the VIP lounge.

The location is really good, there's places to eat walking distance as well as small grocery stores for your every need. The bus stop is also walking distance, making it super convenient to take the public trans. This hotel is really really nice, they just remodeled the lobby and it looks so modern, clean and classy. The staff is really nice and welcoming. The rooms are spacious and modern, they have a white esthetic, making it look super chic. They do seem to clean the rooms very well. The counter space is perfect for someone that has a lot of things to put on the bathroom, so for the makeup aficionado or the skin care queen, there is plenty of space for all our stuff, including a magnifying mirror! The bed is comfy, and there's plenty of pillows too! There is a long desk with power outlets, perfect for your laptop/ game consoles. The room is a little pricey but for the quality of the place, it's totally worth it. I really enjoyed staying here, it's a comfortable time for sure!

This hotel bills itself as a high end hotel. Downstairs and conference areas are great but rooms terrible. Photo is of the rain shower head in the room which was disgusting. There was a non stop banging in the pipes that drove me crazy all night long. Doors are heavy and every single person let them slam as they came and went. Terrible week stay.

I came here for a conference several years ago and really liked this hotel, but it has definitely gone downhill since then. While the hotel looks modern and beautiful, it is not functional at all. I stayed here for a week and had a good feel for both the rooms and the conference center. Rooms: There were so many things that did not work properly. First, my window would not close (1 star off), and I had to get maintenance to fix it. Then my phone did not work (1 star off). When I told the receptionist that, she told me many phones in the hotel did not work. She did have maintenance come a second time and fixed the phone jack. Then when I was showering for the first time, after I had shampoo all over my hair and eyes, I felt a puddle of water at my ankles. It turned out that the drain was clogged and water was spilling out to the rest of the bathroom (1 star off). I called the receptionist (because I *can* now after the phone was fixed!), and had maintenance come a third time. As if that was not enough, I then noticed the sink leaked (1 star off). I did not want to call maintenance a fourth time, so I gave up. I heard from other colleagues staying at the hotel that their rooms had similar issues. What a nightmare for our entire group. Conference center: Water was dripping from the ceiling in multiple parts of the conference room and the staff had to put buckets to catch the water. Not a surprise...considering that drains were clogged and water was spilling and flooding other floors. Let me end on a positive note. The only thing I liked about the hotel was the breakfast buffet. It had a nice variety of international cuisines, including Asian and Mediterranean foods. That was the only thing that I looked forward to at this hotel...and no water was leaking from the ceiling even though the breakfast buffet was located in the basement.

The NH hotel Eurobuilding is in many ways a decent four-star hotel: it has renovated the common areas (not the rooms), it has access to a real gym, four food & beverage outlets on premises (including 3 Michelin star, DiverXO), large breakfast buffet, decent location close to Bernabeu stadium (though not central) etc. HOWEVER, all of this is irrelevant when staying there in the summer with temperatures approaching 40C/100F because the hotel has programmed the AC units in the rooms to automatically switch off when a desired temperature is achieved (21C / 72F is the coldest temperature possible). It will NOT switch on automatically when the temperature in the room rises again and you have to manually switch it on again. On a summer night in Madrid that means that you wake up drenched in sweat 2-3 times per night and you can then switch the AC on again (until it switches off by itself again...) This is simply untenable and it means that whatever redeeming features the hotel might have are inconsequential when you cannot get a good night's rest. I have stayed at several other hotels in Madrid in the past (notably Marriott and Hyatt hotels) and none have this issue - the AC simply maintains the desired temperature.

Wonderful spot for cocktails. Great service and always a chill vibe here. Worth a visit

A very nice and sleek hotel. It always seems very busy and social on its main floors. I did not try any food, but I tried out the gym. The gym was excellent! It offered classes, trainers, and great equipment. The room was very nice! It featured many light sources and great lighting. I love the controls for the lights next to the bed for convenience, too. I liked how the beds were pushed together giving me that larger bed feel. The bathroom and shower was very nice! I loved the water temp and humidity controls. There's lots of storage space, coffee maker, and mini bar. If you use the fridge for other reasons, make sure to put the minis back or you get charged. It was a really cool hotel.

I travel abroad a lot and when traveling through out Europe NH brand has quickly become a stand out. This hotel is located in a trendy upscale neighborhood with some very nice options for dinning in walking distance. The hotel is a art deco meets modern twist. Very tastefully decorated. The rooms are very spacious and the bathroom is very nice with both deep soaker tub and handheld shower or rain head shower. Plus a steam option. The Spa at this property is very impressive. Probably one of the best hotel Spas I have experienced. The hotel offers a full service restaurant and bar that is open late. A really nice room service menu. Also located just 2 blocks from the metro station.

I stayed in many different hotels while we were traveling all over Spain, this is the best. The room was upscale and pretty big, they had all kinds of amenities, and they cleaned our room very good (some hotels didn't give us new cups, forgot to give us towels, they only did the bed making half way, etc). I love their rainforest style shower! The only problem we had was that the ice machine was broken and needed to ask the front desk to bring it.

Poor experience. Unable to check in early without getting the first floor, we asked for higher to avoid noise. After waiting a couple hours we were assigned a room on the 8th, but directly across from the elevator and service corridor. Not quiet. Relocated to a room on 2nd, had to dash for business. In the morning we noted: - a room for two only has one instant coffee (two decaf) - the doors in the loo strike each other - the shower fixture for water temp had no faceplate and was loose - the knob for water was lacking a lever/had an exposed screw to turn it on - the shower wand barely stayed in place because of a broken holder - the ceiling was cracked and moldy around the shower fixture due to leaking from the room above - the security chain isn't just poorly anchored, it is not attached to the doorjamb - the door bolt throws itself when you are trying to leave the room, preventing the door from closing without manually forcing it I started this over coffee yesterday and had a busy schedule so couldn't deal with them. I hope to be able to raise the review if things get sorted. We now know the answer is: no apology, "I'm sorry but the hotel is full, we will have to wait until 3pm to see if anyone checks out". Of course tonight is a formal dinner so this will impact both of us getting ready for it. We packed and are waiting for them to either assign us a room someone else has vacated or I'm booking a last-minute room elsewhere. No one should stay in room 265, and in general expect this bathroom design to lead to badness.

This hotel has all of the amenities but the rooms are not for someone from the US. There is a glass wall between the bedroom area and the bathroom. So if someone gets up early and turns on the lights in the bathroom area you will wake up your partner. Does have blinds but you can still see lights. The area with toilet and shower has glass doors so if you if want to see your partner sitting on the toilet then this place is perfect for you. I hated this place.

this hotel is, by far, one of my favorite hotels in Europe. The lobby is finally done being renovated, and it looks really good. The staff are always so helpful and nice, the bar and new restaurant are extremely good as well. The rooms are very clean and nice, and the bathrooms are to DIE FOR. The HUGE shower and toilet area are such a nice touch--totally not your typical european bathroom. The one thing that makes this hotel a top pick is the amazing breakfast they serve every morning on floor S1. Its a buffet style with everything you could ever want, including unlimited sparkling rose and wine! Its close to the metro and great shopping at Corte Ingles, also just down the street from Real Madrid stadium.

Not recommended. Had booked a trip to Madrid. Due to unforeseen circumstances I was not able to make it. Hotel wouldn't issue a refund, or even work with me as I still wanted to make the trip in the future. They just wanted to keep the money. I would think businesses would be more interested in a customer's lifetime value, and not easy money.

They gave me a room that was known to not have working wifi and after 45 minutes on the phone with front desk and tech support, I was told it's unfixable. Finally they gave me a new room. When I called the next day to ask what time my flight crew was being picked up for the airport the next morning, the front desk staff told me the pick up time for the JFK crew instead of the ATL crew as I had requested. When you're working a 10 hr flight back to the states, an extra 30 minutes of sleep could have helped. Also, there is no ice machine on the 3rd floor and no signs directing you to where ice machines are located, so you may end up pacing your floor back and forth not time before having to call the lobby to ask where the ice machines are. But when you go to the second floor for ice, there is no up button for the elevator, so you will be beckoned back down to the lobby before being able to go back to your room, which is fine except when you're dressed in pajamas bc you were expecting just a quick dash to the ice machine before heading to bed. Lastly, the front entrance of the hotel has only stairs, which is inconvenient for anyone with suitcases, which is pretty much everyone checking into the hotel. Breakfast buffet is good, and the staff is very polite, but I'm pretty peeved about being told the wrong pick up time. Rants from a jet lagged flight attendant.