Hotel NH Collection Madrid Gran Vía

I stayed at the Catalonia Hotel on Gran Vía with my family for six days, and it was truly a wonderful experience. The facilities are very modern, new, and exceptionally clean. Our room was spotless and comfortable throughout our stay. What really stood out was the hospitality—the staff were warm, helpful, and made us feel at home from the very first day. I highly recommend this hotel to anyone visiting Madrid. It felt like a home away from home for us.

We stayed at the NH Hotel this past weekend, and the experience was simply perfect. From the very first moment, we received warm, personal, and professional service. I would especially like to mention Veronica from Guest Relations, who went above and beyond – always with a smile, patience, and quick solutions to any request we had. Our stay happened to be during my birthday, and the staff surprised us with a thoughtful gesture that made me feel truly special and appreciated. The atmosphere, cleanliness, service, and attention to every little detail turned our stay into an unforgettable experience. We will definitely be back, and I highly recommend this hotel to anyone looking for a high-quality stay with personal and attentive service

I recently stayed here with a friend, and from start to finish, the experience was nothing short of exceptional. The location is amazing, right next to Gran Vía making it easy to explore the city with everything you need just steps away. We got a free upgrade to Room 703, which I highly recommend booking, it has the best view of Gran Vía and an equally breathtaking perspective of the rooftop bar, which was magical at night. The service was impeccable every detail was taken care of, making our trip truly worthwhile. Special thanks to Isaac, who went above and beyond with directions and local recommendations, and to Aitana at reception, who kindly helped me find a large bag when I ran out of packing space. The staff were warm, attentive, and genuinely invested in ensuring we had a great experience. The rooftop bar itself is the perfect place to enjoy the city skyline. This hotel truly has it all: luxury, location, and service. If I ever come back to Madrid, I would definitely stay here again.

I recently had the pleasure of staying at the NH Madrid Grand Via in Madrid, and I can't say enough wonderful things about the experience. From the moment I arrived, everything was absolutely perfect — from the warm welcome at check-in to the little details that made my stay truly special. A heartfelt thank you to Verónica and Mr. León, who went above and beyond to make our trip so much more enjoyable. Their kindness, attentiveness, and personal touches made me feel incredibly welcome and valued. It’s rare to come across such genuine hospitality! The food at the hotel was fantastic — fresh, flavorful, and beautifully presented. Every meal was a treat. The room was not only spotless and stylish, but also extremely comfortable, offering a quiet retreat after exploring the vibrant city of Madrid. And to top it all off, the hotel surprised me with a lovely birthday gesture that completely made my day. It’s those thoughtful touches that truly set this hotel apart. If you're looking for a place to stay in Madrid that combines elegance, comfort, and exceptional service, I highly recommend NH Madrid Grand Via. I can’t wait to return!

We had an amazing experience thanks to Issac. He was super friendly, attentive, and went out of his way to make sure everything was smooth and comfortable. His genuine care and positive attitude really stood out and made our visit extra special. We will definitely stay here again on our next visit. Thank you so much Issac for your hospitality and kindness. :)

This is a review for a hotel stay. An amazing rooftop bar that if you ask the reception they will allow you to book a table for sunset without waiting! The cocktails are yummy, especially the mojito. The room is decent I personally didn’t love the flat pillows and bed, and the ac was a hit or miss. But we loved the small balcony and the updated bathroom! The buffet breakfast was average. The best part was the attention from the staff. Everyone was sweet and approachable, and even allows us to check into our room early as we arrived around 10 am. Location was perfect for shopping and getting to activities. Recommend for a short stay.

Exceptional Hostmanship at NH Collection Gran VíaFrom the moment we arrived, our stay at NH Collection Gran Vía became memorable. Check-in started a bit “stiff,” but that quickly changed thanks to Veronica from Guest Relations. She handled the situation with true professionalism and kindness – a perfect example of genuine hostmanship.On the evening of our arrival, Nouria (Guest Relations, at Veronica’s request) guided us personally to the Picalagartos Sky Bar. What an unforgettable evening – breathtaking views, great vibes, and impeccable service. The next morning, Veronica even remembered to ask us how our evening went – a small detail that makes a huge difference.The hotel’s location on Gran Vía is unbeatable: perfect for strolling through the city and discovering the beauty of Madrid step by step.We can only recommend this hotel – not just for its prime location, but for the people who truly care. Thank you Veronica and Nouria for making our stay so special.

My friend and I had a lovely stay! We received a free upgrade to a room with a beautiful view of Gran Via and central Madrid. The room was lovely and the staff were so kind and helpful. They gave us recommendations on where to go and how best to get around the city. Would highly recommend staying here for your trip. Shoutout to Issac and Aitana at reception!! Thank you so much :)

This was a nice rooftop bar in the center of Madrid. It's located at the top of a hotel and occasionally has a line. I went early enough that I was able to walk right up. You can pick your seats, scan the QR code at your table and your drinks are served. The music is a little loud, appealing to a younger crowd. I liked my drink and thought it was a reasonable price.

This was a very nice hotel in Madrid located in a prime location walking distance from everything. They also have a nice rooftop with beautiful views. Amazing staff and great service. I highly recommend staying here.

I know, I just reviewed the hotel itself and then Clyde's breakfast service, but tonight, I stayed in, had a nice shower after exploring, and went up to the 8th floor for what I thought would be a quick drink. (First hard alcohol in Spain!) While sitting there enjoying a Negroni, I decided to look at the menu (always with the QR codes!), and decided on "Brioche tostado de carabinero, mahonesa ahumada y lima, huevas y albahaca." I was presented with two dinner rolls, split and filled with a wonderfully smoky, savory shrimp/squid/shellfish concoction, topped with what looked like mayonnaise, but brought more smoky mystery to the game, as well as chopped chives and fish roe. It's like they read my mind and said "Give him the fishy stuff he loves, in spades!" Not only that, but ordering food brought out hummus, topped in a smoky sauce and several types of sesame seeds, along with bread and fresh olive oil. I am in heaven.

Meh over-priced drinks, meh service, great view at sunset. Sadly, our evening was overcast. So, 40 minutes in the queue for Meh.

We booked our stay through Costco Travel. The check-in is on the eighth floor so the first floor just has a small lounge/waiting area with a receptionist/bellboy who tell you to check-in on the eighth floor and take your bags. There are two elevators, both fast but small. The hotel is located on the main street, Gran Via and is fairly centrally located to all the tourist spots- maybe 15-20min walk to everything. Our package include daily breakfast buffet. They offer a lot of good food, most of which are fresh. I did feel that their vegetables were not fresh and that they put out fruits from previous days. Our room was small but it was plenty of space for two people who packed lightly. It seemed as though they just renovated their hotel so everything was very modern. If you're in a room that is shareable by one door, you will hear everything- coughing, snoring, talking, even walking. Check-out was simple, staff were very courteous and pleasant. I would definitely recommend staying here.

Great location. Clean and well kept up. They lock the doors so you cannot leave before 7am and there is no way to get coffee. Great view from roof, however.

It's a good hotel. Fine rooftop bar. But my experience there wasn't the best due to some bad hospitality! I stayed there for a week and even though everything went well during my stay, the checkout day was pretty bad.... the night before I found out my flight was delayed so I asked to front desk for a late check out to what they answered that there was no problem and that I just needed to pay some additional costs, then the next day they called to my room and said they could not honor their word and that I needed to leave by the regular checkout time, which I did (I did an online checkout and payed for the extras). So I decided to leave my bags at the front desk and have something to eat batiré I went to the airport. When I came back they didn't give me my bags until I payed the extras, to what I answered "I already payed online". They asked for my credit card and charged it with the extras, right after they says they were sorry because I was charged twice for the same thing... I had to dispute the second charge with my bank to get it sorted out. A pain in the but!