Hotel NH Collection Madrid Gran Vía

The best hotel stay that we ever had. We stayed for 8 nights at the hotel, and everything was just excellent. Perfect location, beautiful views from the room, and very clean rooms. Breakfast was delicious with a variety of items to choose from, dinner at the restaurant was also outstanding. The highlight of the stay were the staff. Everyone was incredibly kind, and I truly felt they went above and beyond. I especially want to mention Alvaro, he was so helpful assisting us with our lost baggage. I recommend this hotel 100%.

Excellent hotel right on the Gran Via which is where you need to be if this is your first time in Madrid. Location was great, restaurant superb and rooftop bar perfect. Service was good and rooms where very nice especially the ones with view on main street. Only thing is that hotel doesn't really have any facilities.

A really pleasant hotel in a great location in the middle of Madrid. Warm welcome. Comfortable room. Lovely welcoming treat and good in room amenities. Generous breakfast with good service. Restaurant a good option for evening with best cheesecake I have ever tasted. Hotel concierge service also helped me find and book other local restaurants. Overall very satisfied with my stay.

This hotel is situated at a great location, right on Gran Via and adjacent to a metro stop at the door. Thank you Carlos for your personal attention in educating us about Madrid and giving us a small tour as well as suggestions for restaurants in the area. The room we booked was the superior and it was clean however on our next visit we will choose a bigger room as this one was quite small for all our luggage. Not the hotels fault but just wanted to mention that this room type is quite small. The terrace has a great view and quite popular for late night drinks. Our room We had a great view of Gran Via from our balcony. Check in was easy and our room was ready when we arrived even though we arrived before check in. Breakfast was not a buffet but had enough variety in the pre made tray that they provided. They also had a a la carte menu you could order additional items. Thank you for a great stay!

Hotel has one of the best locations to explore Madrid, right in the center and on the corner of Metro station. Being GHA Titanium member I expect to get upgrade, but once again NH did not provide any so we ended up with the standard room which is truly small and the team seemed so disinterested. Otherwise rooms are ok, decent amenities, coffee and water replaced daily and all seem to have smaller balconies to get some fresh air. Service was not the strongest point of this hotel, besides housekeeping, so as as place to sleep in the center of Madrid it was just an ok stay I would forget tomorrow. Hotel has a very popular rooftop terrace, fine for a drink, but that was about it.

We stayed for 3 nights at the hotel, and everything was perfect. The location was ideal, and the staff were the best I’ve ever encountered in all my hotel stays. Everyone was incredibly kind, and I truly felt they went above and beyond to meet all of my requests. The hotel and the room were very clean, which made our stay even more enjoyable. The rooftop sky bar was absolutely beautiful, with great music and delicious cocktails, creating the perfect atmosphere to relax in the evenings. I especially want to commend Maria for her exceptional care in preparing the room for the birthday occasion. I highly recommend this hotel.

I must reiterate how disappointing my experience was during this visit, especially in contrast to my previous stay, which was exceptional. Unfortunately, the hospitality and service this time fell far below expectations. On the night of November 23rd at 10:30 PM, a receptionist was exceptionally rude when I requested complimentary water for my room. Her response, suggesting I drink from the bathroom tap, was not only inappropriate but entirely unprofessional. Such behavior does not align with the hospitality standards I expect from a reputable hotel like NH Collection. Bianca, on the other hand, stood out positively and exemplified the kind of excellent service that makes guests feel valued and welcome.

This hotel is amazing,perfect location,nice people working there from the front desk guys to the ladies cleaning the rooms. I would come back to this hotel for my next year Madrid vacation again and of course I would recommend it without hesitation if you want a nice hotel in the heart of Madrid. A tip for everyone staying there:don’t miss the skybar it’s amazing and one of the best views of Madrid from there. We stayed from 12/11/24 till 12/15/24 Room 513.

This was a nice rooftop bar in the center of Madrid. It's located at the top of a hotel and occasionally has a line. I went early enough that I was able to walk right up. You can pick your seats, scan the QR code at your table and your drinks are served. The music is a little loud, appealing to a younger crowd. I liked my drink and thought it was a reasonable price.

This was a very nice hotel in Madrid located in a prime location walking distance from everything. They also have a nice rooftop with beautiful views. Amazing staff and great service. I highly recommend staying here.

I know, I just reviewed the hotel itself and then Clyde's breakfast service, but tonight, I stayed in, had a nice shower after exploring, and went up to the 8th floor for what I thought would be a quick drink. (First hard alcohol in Spain!) While sitting there enjoying a Negroni, I decided to look at the menu (always with the QR codes!), and decided on "Brioche tostado de carabinero, mahonesa ahumada y lima, huevas y albahaca." I was presented with two dinner rolls, split and filled with a wonderfully smoky, savory shrimp/squid/shellfish concoction, topped with what looked like mayonnaise, but brought more smoky mystery to the game, as well as chopped chives and fish roe. It's like they read my mind and said "Give him the fishy stuff he loves, in spades!" Not only that, but ordering food brought out hummus, topped in a smoky sauce and several types of sesame seeds, along with bread and fresh olive oil. I am in heaven.

Meh over-priced drinks, meh service, great view at sunset. Sadly, our evening was overcast. So, 40 minutes in the queue for Meh.

We booked our stay through Costco Travel. The check-in is on the eighth floor so the first floor just has a small lounge/waiting area with a receptionist/bellboy who tell you to check-in on the eighth floor and take your bags. There are two elevators, both fast but small. The hotel is located on the main street, Gran Via and is fairly centrally located to all the tourist spots- maybe 15-20min walk to everything. Our package include daily breakfast buffet. They offer a lot of good food, most of which are fresh. I did feel that their vegetables were not fresh and that they put out fruits from previous days. Our room was small but it was plenty of space for two people who packed lightly. It seemed as though they just renovated their hotel so everything was very modern. If you're in a room that is shareable by one door, you will hear everything- coughing, snoring, talking, even walking. Check-out was simple, staff were very courteous and pleasant. I would definitely recommend staying here.

Great location. Clean and well kept up. They lock the doors so you cannot leave before 7am and there is no way to get coffee. Great view from roof, however.

It's a good hotel. Fine rooftop bar. But my experience there wasn't the best due to some bad hospitality! I stayed there for a week and even though everything went well during my stay, the checkout day was pretty bad.... the night before I found out my flight was delayed so I asked to front desk for a late check out to what they answered that there was no problem and that I just needed to pay some additional costs, then the next day they called to my room and said they could not honor their word and that I needed to leave by the regular checkout time, which I did (I did an online checkout and payed for the extras). So I decided to leave my bags at the front desk and have something to eat batiré I went to the airport. When I came back they didn't give me my bags until I payed the extras, to what I answered "I already payed online". They asked for my credit card and charged it with the extras, right after they says they were sorry because I was charged twice for the same thing... I had to dispute the second charge with my bank to get it sorted out. A pain in the but!