Hotel NH Collection Madrid Gran Vía

This is a review for a hotel stay. An amazing rooftop bar that if you ask the reception they will allow you to book a table for sunset without waiting! The cocktails are yummy, especially the mojito. The room is decent I personally didn’t love the flat pillows and bed, and the ac was a hit or miss. But we loved the small balcony and the updated bathroom! The buffet breakfast was average. The best part was the attention from the staff. Everyone was sweet and approachable, and even allows us to check into our room early as we arrived around 10 am. Location was perfect for shopping and getting to activities. Recommend for a short stay.

This hotel is truly excellent and exceeded all my expectations. The staff was incredibly friendly and helpful throughout my stay, making me feel very welcome. The rooms were spotless, spacious, and well-equipped with everything I needed for a comfortable visit. What really sets this hotel apart is its unbeatable location—right in the heart of the city, with easy access to major attractions, shops, and restaurants. Whether you’re here for business or leisure, you can’t ask for a better base. The breakfast was also delicious, offering a great variety each morning. I highly recommend this hotel and would definitely stay here again. Truly the best location and value!

Amazing experience from the moment you arrive. Great hospitality, service and personal attention. Great location! Our room was perfect and the rooftop sky bar had a gorgeous sunset view. Best hotel to stay in Madrid.

From the moment we arrived, we were truly impressed by the level of service and professionalism at this hotel. Every detail was carefully attended to, and the entire staff made us feel completely at home. A special thank you to Bianca, the manager, whose warmth, attention, and personal touch made our stay even more memorable. Her genuine care and dedication truly set this place apart. We felt welcomed, valued, and relaxed throughout our stay. Highly recommended – we can’t wait to come back!

Dear Antonio, I would like to express my heartfelt gratitude for the outstanding service you provided during our stay at Hotel NH Collection Madrid Gran Vía. Your professionalism, warmth, and dedication truly stood out and made our experience unforgettable. From the moment we arrived, you went above and beyond to make sure we were comfortable and well taken care of. Your kindness, attention to detail, and genuine hospitality made a lasting impression on us. It is rare to come across someone as committed and passionate about their work as you are. You made us feel truly welcomed and valued, and that meant a lot to us. Thank you again for everything you did to make our stay so special. We hope the hotel recognizes what a great asset you are to their team. Wishing you all the success and happiness in your career and future. With sincere appreciation, [Abdulla ]

Lovely hotel with a kind and friendly staff. We enjoyed breakfast on the terrace with glass ceiling. Delicious. This was the perfect place for us to stay. We are accustomed to staying at 5 star hotels like the St. Regis and JW Marriott and although the room was smaller in comparison it was perfect - very nice accommodations! We will definitely be back and are now a fan of the NH hotels.

Antonio, your exceptional service and professionalism have truly made a difference. Your respectful attitude and dedication reflect a high level of integrity and care. Thank you sincerely, Antonio, for your outstanding efforts and the respect you show to everyone.

Hotel Gran Via ⭐️⭐️⭐️⭐️⭐️ We’ve never done a review before but felt compelled to do this one because of the outstanding service and stay that we had at the NH Collection Grand Via Hotel Madrid. We were fortunate to get an upgraded room that was on the seventh floor at the rear of the hotel which still had a fantastic view of the city. We barely heard any street noise being on the seventh floor. The hotel location was fantastic with gorgeous views of the city as well as being close to a number of beautiful museums and walking distance to some of the older parts of Madrid Both the hotel and the room were well appointed and beautifully decorated with a fabulous restaurant and a rooftop bar. Our room was spacious enough for both of us… bed very comfortable… modern bathroom with a great shower!! The housekeeping staff did a fantastic job of cleaning the room whenever we needed them to freshen up our room. We especially want to mention the front desk staff, and in particular Luis who made us feel so very welcome! We were bowled over by his personal attention, professionalism and good graces as well as all the other staff we interacted with! He treated us like five star guests!.. from giving us great restaurant recommendations locally to reserving us a beautiful table at the restaurant on the eighth floor to changing our room (we decided to stay three more days so we had to change our room) so we would have a more spectacular view of the sunset from our new room! We want to make a special mention of our Belman, Alvaro, who helped us retrieving a phone that was left in a taxi and David with some of his local recommendations both gentlemen were friendly, courteous, and quite knowledgeable of the whole area …And Maria in the business office who helped secure train tickets and recommendations to a couple day trips we took from Madrid.. and the flamenco show that she booked for us and her thoughtfulness with the tasty treat she had sent to our room! It was sad to have to say goodbye to our new friends, and we hope to see them again in the near future.. C&C

This was a nice rooftop bar in the center of Madrid. It's located at the top of a hotel and occasionally has a line. I went early enough that I was able to walk right up. You can pick your seats, scan the QR code at your table and your drinks are served. The music is a little loud, appealing to a younger crowd. I liked my drink and thought it was a reasonable price.

This was a very nice hotel in Madrid located in a prime location walking distance from everything. They also have a nice rooftop with beautiful views. Amazing staff and great service. I highly recommend staying here.

I know, I just reviewed the hotel itself and then Clyde's breakfast service, but tonight, I stayed in, had a nice shower after exploring, and went up to the 8th floor for what I thought would be a quick drink. (First hard alcohol in Spain!) While sitting there enjoying a Negroni, I decided to look at the menu (always with the QR codes!), and decided on "Brioche tostado de carabinero, mahonesa ahumada y lima, huevas y albahaca." I was presented with two dinner rolls, split and filled with a wonderfully smoky, savory shrimp/squid/shellfish concoction, topped with what looked like mayonnaise, but brought more smoky mystery to the game, as well as chopped chives and fish roe. It's like they read my mind and said "Give him the fishy stuff he loves, in spades!" Not only that, but ordering food brought out hummus, topped in a smoky sauce and several types of sesame seeds, along with bread and fresh olive oil. I am in heaven.

Meh over-priced drinks, meh service, great view at sunset. Sadly, our evening was overcast. So, 40 minutes in the queue for Meh.

We booked our stay through Costco Travel. The check-in is on the eighth floor so the first floor just has a small lounge/waiting area with a receptionist/bellboy who tell you to check-in on the eighth floor and take your bags. There are two elevators, both fast but small. The hotel is located on the main street, Gran Via and is fairly centrally located to all the tourist spots- maybe 15-20min walk to everything. Our package include daily breakfast buffet. They offer a lot of good food, most of which are fresh. I did feel that their vegetables were not fresh and that they put out fruits from previous days. Our room was small but it was plenty of space for two people who packed lightly. It seemed as though they just renovated their hotel so everything was very modern. If you're in a room that is shareable by one door, you will hear everything- coughing, snoring, talking, even walking. Check-out was simple, staff were very courteous and pleasant. I would definitely recommend staying here.

Great location. Clean and well kept up. They lock the doors so you cannot leave before 7am and there is no way to get coffee. Great view from roof, however.

It's a good hotel. Fine rooftop bar. But my experience there wasn't the best due to some bad hospitality! I stayed there for a week and even though everything went well during my stay, the checkout day was pretty bad.... the night before I found out my flight was delayed so I asked to front desk for a late check out to what they answered that there was no problem and that I just needed to pay some additional costs, then the next day they called to my room and said they could not honor their word and that I needed to leave by the regular checkout time, which I did (I did an online checkout and payed for the extras). So I decided to leave my bags at the front desk and have something to eat batiré I went to the airport. When I came back they didn't give me my bags until I payed the extras, to what I answered "I already payed online". They asked for my credit card and charged it with the extras, right after they says they were sorry because I was charged twice for the same thing... I had to dispute the second charge with my bank to get it sorted out. A pain in the but!