Hotel NH Collection Madrid Paseo del Prado

I stayed here just after New Year’s Day after staying at the Sofitel Barcelona skipper. The Sofitel was a stunner in comparison so that colors this review. The NH paseo del Prado was a nice hotel. The staff were efficient and courteous. The rooms were small but decently appointed. The bed was comfortable, you could change the temperature of the room. The bathroom was very nice with green marble fixtures rain shower head and a bidet, but the room was quite small. There was no view at all out of the window- literally a wall about a foot infront of the window. The breakfast, while free and plentiful, was very processed and not fresh. The location was fine, and truly everything was ok… but nothing was spectacular or wowed us.

This hotel is in a perfect location for exploring Madrid. The premium room was very comfortable, with a lovely big bed. The bathroom was great, with a nice hot shower, and a very good hairdryer (which is a bonus in a hotel). It was quiet at night and the temperature was easily adjusted. If I was to gripe about anything I would say that we paid for a view of The Prado, but there's no way it could be seen from our room. Be careful about choosing this upgrade option.

Right across from the Prado Museum, and short walking distance to cultural attractions, and great shopping. I did not use any onsite dining / bar facilities, but not a problem as there are many great options steps outside the door. Room scent was delightful. The staff was professional and good, but not necessarily 5 star exceptional. With that said, it was a pleasant experience, and the rate I was able to secure was great value for what I received for the stay.

We had an amazing stay at NH Collection Madrid Paseo del Prado Hotel! From the moment we arrived, Diane created a warm and inviting welcome that set the tone for our entire stay. She was incredibly helpful with all of our requests and questions, always going above and beyond to ensure we had everything we needed. Her energy truly made us feel at home and welcomed throughout our visit. Highly recommend this hotel for both its great location and exceptional service. Thank you, Diane, for making our experience unforgettable!

Great location literally across the street from the Prado museum and within walking distance of all the great sights in Centro including the Royal Palace. Room was very comfortable and quiet; bathroom and rainfall shower were excellent. We had a private terrace and it was a plus. The rooftop gym gives you 360 degree views of the city though the gym didn’t have a great selection of cardio equipment. Overall, it was excellent.

The hotel is extremely conveniently located, within comfortable walking distance of all the main art galleries along the Paseo del Prado, and an easy walk to the barrio de las Letras, and the Puerta del Sol. Well sound-proofed windows ( necessary given the very central location on a busy traffic hub). The room was not very large, but it was comfortable, and the bed was good. The bathroom was one of the worst-designed I have ever seen, obviously trying to take advantage of a long narrow space, and not succeeding. To have the soap dispenser fixed to the wall three steps away from the wash hand basin is just bad design. A bar of soap would have resolved the problem. Having said that, the shower was excellent. Breakfast was good, served in the basement, and as far as I could tell there was no lift to reach it, but perhaps I am mistaken. Efficient check in and check out. Recommendable, but pricey.

Stayed for 4 nights, very nice room with a view of the fountain. Room was very comfortable with a spacious bathroom. Breakfast was very extensive and delicious. Staff is very friendly. Location is perfect for visiting the 3 museums as well as the centre of Madrid.

We booked a twin room with courtyard view at this great hotel. Our room, located on the 6th floor, was quiet, comfortable and spotlessly clean. Breakfast was excellent. The location is perfect with the Thyssen, Prado and Reina Sofia Museums each a few minutes' walk. And being on the edge of the Barrio de las Letras means an excellent selection of great little bars and restaurants nearby. Special mention to Iban in Guest Relations for help with restaurants etc.

We stayed at the my collection oaseo del Prado on vacation and really enjoyed our stay. Upon arrival all of the staff were very friendly and let us check in immediately around 11am which was a nice plus. The room was clean and we never heard any other rooms nearby or people walking down the hallway when we were trying to rest. It was my birthday while we were staying there and it was so nice to walk back into the room for an afternoon siesta to find a complimentary piece of cheesecake and a nice letter as well. It really meant a lot to me.

Cute, comfortable, and convenient. This hotel is walking distance from major museums and attractions. The hotel itself is stylish and has amenities such as a gym and restaurant(breakfast until 12 as an optional add on). We paid €70 to check in early, and the staff were friendly and helpful. Our room had two twins pushed together.

I loved this hotel. Sure, it's not as elegant and over the top as the one next door but, for a European hotel this is ideal. The staff was fabulous and were helpful in answer questions and making recommendations. The location is perfect. Right across from a park, the Prado is a short walk away, all the famous plazas and squares, palaces, shopping - all nearby! The rooms were probably a little larger than I've come to expect in Europe so that was a nice surprise. Comfortable, clean, well outfitted. I'd stay here again.

For location? Five stars. You're super close to the Prado and a short walk to Reina Sofia, the train station or the shuttle bus stop that takes you to the airport. The lobby and bar area are great. (There's a computer and printer in the bar area, so you can use that to print out your Prado tickets and skip the line.) The front desk staff was very helpful and seemed to speak English well (certainly better than we speak Spanish, anyway). On a rainy night, they allowed me to take one of their umbrellas. That was a nice touch. They do have wi-fi. It's kind of annoying you have to put in a different username and code for each device, however. Thankfully, it's a one-time process. The rooms, however, are super tiny. We had a queen bed and it took up nearly all the floor space. A giant floor-to-ceiling mirror was wedged in our room at an angle because it was too tall to fit. Tiny rooms are the norm in Europe and we expected this, but we literally had to lift our suitcase to get it over to one side of the bed - there wasn't enough floor space to roll it around. As another reviewer mentioned, our room looked out into other windows, so I assume anyone getting off the elevator and looking out the window could see into our room. Not cool. The door to the shower in the bathroom didn't completely seal, so my fiancee ended up flooding the floor a little. The carpet is a gaudy nightmare from a casino. There's a placard in the room saying that each room has a hand-woven rug or some such nonsense. In any case, there were unidentified (bleach?) stains on ours. Plaster on the ceiling was cracked. Like many hotel rooms, you need to insert your hotel key to get electricity. But we also noticed the AC turns off when you pull your key, so expect to come home to an oven every day... If you stay here and you adjust your expectations, you'll be fine. You're getting a fantastic location in a giant city. The rooms are not great, but why did you go all the way to Madrid just to sit in your hotel room?

We stayed at the Paseo del Prado during our honeymoon and had a wonderful experience. The front desk staff was very friendly and helpful, the room was stylish with a stunning view of Madrid, and the location couldn't be beat. They also have a great breakfast buffet. We ate several times at the hotel's tea shop and enjoyed it immensely. Overall excellent service and we wouldn't hesitate to stay here again.

Nice hotel in the middle of some great restaurants and museums great area to walk around and everything you could want is close enough to walk, a plus for me is the air conditioning works in the winter rooms are nice great showers and quiet when you want to sleep!

Love my room, the lobby, the location and Service. I love the idea of having garage included on rate as i have a rental for this long trip. I love 5 star hotels as they are usually good. Highly recommend.

Looks great from outside, and good front desk and restaurant service, great location, but the room! Wow, I sure hope it was the worst room they have and we just got stuck with it, because if all the rooms are this bad this hotel has problems. Our small room had a view of a central "courtyard" or shaft, which was a tiny central area. Our window peered into the rooms across the shaft. No natural light. Our room itself was so dimly lit I had to buy a flashlight (serioiusly) so I could find things in my luggage and it was nearly impossible to write post cards it was just too dark even with all the lights on. The carpet in the room was ratty old shag. Ugly and fraying on the edges. The beds were in part of the room sunk 12" below the entrance and the bathroom so you were constantly stepping up and down, tripped a couple of times time to get to the bathroom at night (did I mention the lighting was bad?). And beams in the ceiling hung so low that anyone over 6' tall will probably be hitting their head. To add to the experience, housekeeping would withhold an item or two a day such as soap, towels, bath mats, etc. just to keep us on our toes. The garbage in the room was never emptied for our three day stay and was overflowing when we left. We asked the people at the front desk to move us when another room became available and the assured us they would. Never heard from them again. When we left they were surprised we were unimpressed with the accomodation. If you want free Wifi it's available in 1 hour blocks in the lobby, which is pretty standard it seems in Spain (although usually it's 24 hour blocks). I understand that every hotel has a crappy room or two. Sucks when you are the poor sap that gets stuck with it. Unfortunately it guarantees that we'll never be back to this dud of a hotel. If you don't get one of the crap rooms, you might have a better experience.

Very nice hotel, boutique, and central. I have enjoyed staying there with my husband and I believe the rest of our group was satisfied with the accommodations. NH provides a complimentary bottle of water every day of your stay and you have a Nespresso machine in your room. Loved it! You have access to a gym and complimentary welcome chocolates :) Staff is kind and helpful!