Hotel NH Collection Madrid Suecia

From the moment we arrived to the moment we left - we experienced the best hospitality of any hotel we’ve ever traveled too. The rooms were clean, quiet and with all the needed amenities - nespresso, great shower heads and fantastic smelling shampoos, and perfect temp control. The small touches of candy and iced lemon water in the lobby and candies left post cleaning really made the visit special. Most important were the people - EVERY single staff member was friendly and helpful. In particular would like to thank Javi H who was constantly helpful every day of our visit making sure we had everything we needed with a smile on his face! My daughters commented each day on how nice he was and how he was helping every visitor to the hotel!

My experience at this hotel was truly amazing. First of all, the service was beyond expectations. The staff was always attentive and dedicated to making our stay as comfortable and smooth as possible. A special mention to Ali and Dani G, who were incredibly helpful and polite, and played a significant role in enhancing our overall experience. As for the location, it’s absolutely perfect! The hotel is centrally located, close to many tourist attractions and essential facilities. The easy access to public transportation made it incredibly convenient to get around the city. If you’re looking for a place with excellent service and a strategic location, this hotel is the perfect choice!

Fantastic stay with brilliant customer service. Many thanks to Dani G, Ali on guest relations, and the gentlemen who's name I don't know but I can describe as a bit shorter with less hair and glasses. They all helped us feel very welcome with nice suggestions. I suggest the breakfast could be more varied, as we stayed for 7 days, so after a few days more rotation of food would have been ideal. Overall a great stay.

I stayed here last week for two nights with my partner, and we were really impressed with the customer service and how friendly and welcoming the staff were. Upon arrival, we were greeted with a glass of champagne and the staff were very accommodating and always willing to help and suggest restaurants and places for us to visit during our stay in Madrid. The room was very clean and hygienic, the location of this hotel is amazing as well, and sits right next to a beautiful roof top bar. I do want to highlight that I felt the customer service and hospitality we received during our stay was exceptional. The staff here really do go the extra mile to ensure you have a great stay and are happy with your experience. I would highly recommend staying here if you are planning on visiting Madrid. I will be returning - such a beautiful city (and hotel!) :)

This is a really nice hotel within easy walking distance of the key attractions, restaurants and bars. Being on a side street meant it avoided some of the bustle and noise. ||The receptionist, Anna, could not be more helpful on check in and walked us through places to visit. The doorman also could not have been nicer and more helpful (so sorry, did not catch his name). We were upgraded to a larger room with queen bed which was really nice of them. The room was very nice, a good size, nice bathroom and great shower.||Breakfast had a good selection though you had to explicitly request cooked eggs of your choice, so would have been nice if waiter/waitress had asked, but otherwise definitely worth including.||Unfortunately, the rooftop bar was closed for refurbishment but they were really helpful and reserved us a place at the other NH Gran Via hotel just an easy 10 mins walk away. As a NH resident, we got free entry and even returned on our last night - wonderful location, especially at night, and brilliant Sangria (plus worth going just to laugh at all the Instagrammers at sunset!).||Little touches like turndown at night, chocolates and sweets in your room, excellent shower and great main downstairs bar (get the Mediterranean garlic prawns with your beer, you won’t regret it!). Overall, lovely place, great location and will definitely return.

Beautiful hotel, very centrally located, short walk from Prado Museum. Beautiful room, with private garden terrace, with an outdoor shower. Lots of nice touches, water, coffee machine, bathrobes, flip-flops, sunglasses, toiletries. Buffet breakfast was fabulous. Ate in the lobby bar on Saturday night and found it slow to get drinks service but overall it was fine. They even knew it was my birthday from my passport and sent processo and birthday cake to my room which was delightful. We will certainly come back. Staff were amazing which made the stay unforgettable.

We’ve been coming to this hotel for years and the service has always been exceptional. A special thank you to Diego, who is simply the best – he has looked after us time and again with such care and attention, making every stay feel special.||The bell boys, Javier and Dani, have been fantastic – always warm, professional, and ready to help with a smile.||And from guest relations, Diego and Alberto, thank you both for your outstanding support and hospitality. You’ve gone above and beyond to make our stay comfortable and memorable.||It’s the people here who make the real difference, and this team has truly made us feel at home. We’ll definitely be back!

I stayed for one day and one night with my 10 and 12 year old kids. I wish I remembered the name of the bell hop because he was exceptional. We were greeted in a very friendly manner and helped with our luggage, which was so appreciated after traveling by train from Alicante and lugging it across the city and up and down a zillion train station stairs in 35*C weather. The same bell hop greeted my kids every time we left and returned, asking them about their day and our adventures, which really made them feel seen and special. The lobby had jars of candy, which my kids loved. The room was very comfortable, clean, large windows, everything in great shape. The location was central and walkable to Retiro Park and Gran Via. We arrived very early and were able to leave our luggage at the desk to explore for several hours before check in. The next day the front desk staff graciously helped us get a taxi to the airport. Really a great ending to our trip.

This hotel was great! We spoke enough Spanish and they spoke enough English to make all interactions great. The bellman was fantastic. He gave us a rundown of the entire area. Where to eat, places to see. Kept giving us complimentary champagne. I know he was working for the tip, but it was authentic help and appreciated. He had our room cooled down to freezing, which was great when it was so hot outside! The room was great and the AC was a godsend. We had an issue with our travel agency and our train tickets. The front desk and concierge sat with us, made phone calls for us, spoke to agents for us, and solved our problem within the hour! Got our train tickets reissued and printed for us. The breakfast and breakfast service were amazing. Food was great and a wonderful way to start our day. Wonderful coffee.

This hotel is an amazing boutique hotel and with a great rooftop. The staff here is super friendly and attentive, they answered all of our questions and had great recommendations for things to do and places to eat. Will definitely be visiting again. Please keep up the great experience!

My wife and I started our ten day vacation in Madrid and this was the first of three NH hotels we stayed at. First off, the hotel is near all the action and we got free water and chocolates every day about 3. A nice touch. Great help at the desk and the breakfast was fantastic. I got a fresh omelet every morning, just amazing. Lots of coffee and fruit and ham and just all good stuff. This place is near a lot of great restaurants, I would try Casa Toni and get the sweet breads. They are fantastic! The room was clean and everything was fantastic during our stay.

My first time in Madrid, Spain. I'm so glad I stayed in this hotel, it was a walking distance to the metro, shops and restaurants were abundant! The free breakfast was amazing and the views at the popular skybar was incredible!

This is a very solid hotel, centrally located, with very helpful and responsive staff. I would recommend it to any visitor to Madrid.

Stayed at this Hotel during our last night in Madrid and was really pleased with the service. The hotel is nicely located in the heart of the city center , next to really good restaurants and bars. It has a lounge on the first floor, a underground bar , a restaurant and a rooftop terrace. Check in was fast and easy , our room was modern and spacious. Nice touch of complimentary nespresso coffee , water and infusions. The lobby lounge gets really busy at night , lots of people like to mingle and sip on cocktails from 8-11pm. All the staff are very polite and attentive and make sure you have a satisfactory stay. This hotel is definitely not cheap but is worth it. If you are driving and park at Plaza Cortez Garage about 3 minutes walk from the hotel, tell the front desk so you can receive a discount.

NH Collection is a beautiful, modern hotel located down the street from the Circulo Bellas Artes building (near Banco de España metro station). Service: The staff is very friendly and check-in was quick and easy. One of their staff took our suitcases to our room then showed us the mini bar and how to use the coffee machine. They called me a cab the next day and were helpful. Room: The beds were very comfortable, the hotel was clean and quiet and the shower was big and nice as well. It was spacious and they had shampoo and lotion in the bathroom which I've noticed is not standard in a lot of Spanish hotels. Food: We got to the hotel after 10 pm yet we were still also able to eat dinner at their restaurant, which was excellent food. We had a few glasses of rioja then split the salmon with onion and tomato and the rice with asparagus and prawns. We had brunch the next day which is served from 8 am-12 pm buffet-style. There was a wide selection of food including pastries, made to order eggs (you pick out veggies and meat in a bowl then give it to them), meats and cheese, mini sandwiches, tortilla de patatas, beans, fruit and a choice of different teas, coffee and juices. I would definitely stay here again if I'm ever back in Madrid!

The staff at this hotel were extremely polite and helpful in navigating the area. They spoke good English, as well, and it felt like they were giving you their undivided attention. The rooms were clean and had a nice setup. The chocolate was a nice little touch also. A shirt must have called out of my suitcase and the housekeepers were kind enough to fold it and put it on the nightstand by the bed. Upstairs, on the top floor, there is a bar that allows you to overlook the city. The view is beautiful and I highly recommend going to see it. Breakfast was good also. The buffet wasn't super extensive, but had enough options. The staff also offered to make you omelets, if requested. There was traditional Spanish breakfast food and traditional American breakfast food, which allowed you to try something new or to stay in your comfort zone. Overall, I suggest staying here as the service is exceptional!

A great hotel in a great location. We arrived earlier than the allotted Check-in time and they were able to accommodate us. The staff is friendly and they offered to carry our bags up the stairs. The facilities are well furnished, clean, and modern. The amenities like luxury soaps, candies, water with lemon add a nice touch. WiFi is free which is a huge bonus when you're traveling. The hotel bar supposedly has the best cocktails in the neighborhood. Will have to check out!

Great way to start our day in the breakfast cafe. Really impressed with how many options, how bright and cheery it is walking in and very nice waitstaff.

I'm in love with NH Collections! Always very clean, friendly and never disturb you. You will be really pleased with services of the hotels NH. Highly recommended

Stunning hotel lobby and completely updated guest rooms. The staff was friendly and helpful. We had our luggage in "2 minutes" from Daniel. We had at least a queen bed, maybe a king, and slept like babies. The shower was amazing with a huge rain shower head plus a wand with various settings and the tub even had a small wand. There was a segregated room without a door that had an oversized chair that pulled out to make a 3rd bed. The snack and drink bar was clean and stocked full. It is on a quite street right in the middle of the city, mere blocks away from key tourist points in Madrid and close to travel tours. We loved our stay and when back in Madrid would definitely return.