Hotel Tivoli Milano President

I booked my stay via AMEX Hotel Collection, it is a very nice 5 star hotel. ||The hotel is located in front of a plaza, taxi arrivals on the side of the hotel, doorman came to greet me with a smile and collect my luggage 20 feet from the front door. |The receptionist was even more pleasant than most of the 5 star hotels I had been to. He took me to a selection of rooms on the same floor to let me choose my preferred one, and had my luggage delivered to my room, again, that was nicer than most 5 star hotels I’ve been to. And he graciously refused the tips I offered. ||Throughout my stay, everyone I encountered was very friendly and helpful. They go out of their way to make sure my stay was as pleasant as possible. ||I managed to had a breakfast at the hotel one morning before I started my busy schedule, again, the breakfast was excellent, food selection and service were as good as I could imagine. From time to time, they came up to offer some special treats that were not on the menu, another pleasant surprise. |The “coffee guy” came over every 10 minutes or so to offer more drinks to make sure my cup wars always full. ||Overall, this is a true 5 star hotel and the service is better than most. |The location is excellent, just couple minutes walks to Duomo, my room has a great view of the plaza in front of the hotel. ||I thank AMEX for leading me to this place.

Booking was under my husband’s name. The housekeeping did an excellent job, very clean. However service in general needs improvement. My husband tried to call the hotel before our arrival to confirm our booking and also inquire about car service, he called 6 times. Got hung up on, got transferred to head office, this is unacceptable for a ‘5 star’ hotel. When we got there, I asked to order a taxi to the central train station and the reception never explained to me they were going to order me a car which I got scammed out of $80 Euro to go 2.5km, not acceptable, you should explain that you can’t book a taxi and let us make our decision. We took uber from then on, very affordable and easy. I find it very strange that the hotel won’t let you take pictures of reception as they don’t want their staff in photos, we don’t have any interest in taking photos of your staff, the photos are to document myself checking in. And the way it is communicated can be better, maybe its a language barrier but it comes off very accusatory like don’t take pictures of our staff, we have no interest in taking pictures of anyone in the hotel other than myself. Maybe it is a transition between the current and new owners, but the staff need more training hotel itself was great. Other than the gentleman that checked us out seemed genuinely helpful and friendly, his service was great. The lady who booked us the car, she smiled at me but and as soon as I turned my face, her face looked annoyed. Please be mindful that the corner of my eye can see that, service is not genuine, at least wait until I’ve fully left before making faces. I’m honestly not used to receiving this kind of service, I’ve received better at 4 star hotels all across Europe.

Had an amazing stay at this hotel, from start to finish. The receptionist noticed it was my husband’s birthday and the staff made sure to make him feel special every step of the way. The room was nice and clean and has all the amenities you’d expect of a hotel in this class. The breakfast spread is top tier, and the hotel bar has amazing cocktails. Would definitely stay here again next time I’m in Milan.

I had a wonderful stay at this hotel and was very pleased with every aspect of my experience. The hotel is clean, comfortable, and well maintained, with a relaxing and welcoming atmosphere from the moment you arrive. The breakfast truly stood out and was one of the highlights of my stay. There was a good variety of fresh and tasty options, and everything was well organized. What made breakfast exceptional, however, was the amazing staff—especially Gilda. She is incredibly sweet, kind, and genuinely welcoming. Her warm smile and caring attitude made every morning special. You really don’t find staff like her anymore. She goes above and beyond to make guests feel comfortable and cared for. Thanks to the great hotel and the outstanding service at breakfast, especially from Gilda, my stay was truly memorable. I would gladly return and highly recommend this hotel.

“In the heart of Milan, Tivoli President Milano offers 239 fully renovated rooms and suites. Just steps from the Duomo, the hotel perfectly blends contemporary style with timeless sophistication. Guests enjoy modern comforts, panoramic views, and a privileged location that captures the essence of Milanese elegance and urban energy.” The description above by the hotel couldn’t be more accurate. From the moment we stepped into the lobby, we felt the warmth and charm that set this hotel apart. Our one-night stay was short but memorable—every detail reflected care and quality. The staff were not only professional but genuinely welcoming. A special shoutout to Chiara and Matteo, whose attentiveness and kindness made us feel like valued guests rather than just visitors. Their thoughtful gestures turned a simple overnight stay into a delightful experience. Waking up to the city’s vibrant energy just outside the window (with the Doumo in view) was a highlight, and being so close to the Duomo made exploring Milan effortless. I left with a smile and the certainty that I’ll return to Tivoli President Milano on my next visit. Keep up the excellent work!

My husband and I went to Maria for our anniversary. After a very long flight (9 hours), we arrived 3 hours prior to the check-in time. They didn't have any room available at that moment. But they stored the bags. When we finally enter the room we found a beautiful room with a bottle of prosecco and 🍰. The Personnel super friendly. Everyday we found chocolates in our bed and water bottles. Even a linen spray. The room always cleaned and organized. The hotel is centrally located in the city so we could find many interesting places around. We definitely return.

Excellent hotel with a fantastic location. Less than 10 minutes walk from the Duomo and less than 5 minute walk from tons of shops and restaurants! And despite being that close to everything, it is in a very quiet, yet vibrant area. They have a nice restaurant and buffet breakfast option, that are good, but pricey (€40/ person). That wasn’t a big problem as it was covered with the AMEX credit. Hotel is luxurious, has tons of amenities, and staff is very friendly and helpful. Only problem is that there was some renovation work and there was some construction noise in the morning.

If you’re planning a trip to Milan, the NH Collection Milano President is the perfect blend of luxury, comfort, and location. From the moment we arrived, the service was nothing short of exceptional. Every staff member greeted us with warmth and genuine care, making us feel completely at home. The restaurant and breakfast experience were another highlight — truly world-class! The buffet spread was beautifully curated, with everything from fresh pastries and fruit to made-to-order omelets and local Italian specialties. The dining area itself offers elegant views of the city, making every morning feel special. A special shout-out to Maria, the head server, whose kindness, professionalism, and attention to detail made our stay unforgettable. She anticipated our needs before we even had to ask — a rare quality that truly elevated our experience. The hotel’s location couldn’t be better — just a few minutes’ walk from the Duomo di Milano, Galleria Vittorio Emanuele II, and Milan’s best shopping streets. Whether you’re here for sightseeing, shopping, or business, everything is within easy reach.