Hotel NH Collection Prague Carlo IV

Although the building and service were all good, it wasn't worth the money and we found the small room and lack of facilities disappointing. When we arrived they asked us to pay again, as they couldnt find our payment from Trip.com for our reservation. A couple hours after check-in we were told the pool and sauna would be closed for the whole stay. We paid specifically the high price because they offered pool and other facilities. We got no compensation for the inability to use the pool and sauna, and they suggested we could get for a spa treatment at 30% discount, which of course we still would have had to pay a lot of money for. We felt like we should have got some money back for the lack of facilities.

Everything was amazing! We stayed there for our honeymoon, and the experience exceeded all our expectations. The location is close to most of the main landmarks. The atmosphere of the hotel is both historic and luxurious. The staff were extremely polite and caring. Special thanks to Guest Relations - Yosif Mitkov, who made our honeymoon truly unforgettable by ensuring a very romantic atmosphere in our room and by organizing a wonderful program for visiting the main landmarks and authentic local restaurants. After long days of exploring Prague, we relaxed in the hotel’s luxurious spa. Breakfast was accompanied by calm live music, which made the mornings even more special. The hotel also has a unique scent that we will never forget!

This was our first time staying in a 5* hotel, it was a good experience overall but a few aspects left us disappointed. Positives: The building is beautiful, a former bank, the reception and dining areas are particularly spectacular. One of the old vaults has been turned into a bar. Breakfast was fantastic, the best part of our stay. An excellent range of high quality food options and drinks. The spa's swimming pool is an excellent size and great for doing a few laps to get some exercise. We were upgraded to a larger room for free which was great, one split over two levels with a living room downstairs and bed on the mezzanine. The staff were superb, all very professional, friendly and helpful. Negatives: The jacuzzi areas of the spa are connected to the swimming pool, so the water temperature is the same for both. It's perfect for swimming, but too cold for sitting and relaxing in bubbles. The steam room also felt quite dated and in need of a refurbishment. We chose this hotel mainly for its spa facilities, so these aspects were a particular disappointment. Our upgraded room was most welcome, but we found the temperature of the mezzanine level where the bed is located to be too warm. Neither the air conditioning or opening the windows adequately cooled this area, it was too warm for our liking. The furniture also felt dated and in need of a refurbishment.

I had an amazing stay in NH Prague Carlo IV! It was the best part of my Europe trip . The entire team at NH Prague were all very welcoming and professional who truly took pride in their work. Every staff from the bell boy, the reception, management and everyone in the restaurant were all smiles and had nothing more important on their minds than to care for their guests.|The location is centralised and convenient. The room was clean and everything was on point. I loved the regal feel of the hotel.|I would like to give my heartfelt thanks to the wonderful guest relations manager, Yosif. He is gem to the team and he made our stay an unforgettable one. He provided fantastic, top-notch service that set the benchmark really high now.|I would highly recommend to stay with NH Prague Carlo IV if you are in Prague to experience the amazing Czech hospitality!|Thank you everyone and see you soon!

⭐⭐⭐⭐⭐ An Absolutely Perfect Stay at My Collection Prague Our stay at My Collection Prague was truly five-star in every way. From the moment we arrived, everything exceeded our expectations. The hotel is beautifully designed, immaculately clean, and perfectly located — but what truly made our experience unforgettable was the incredible staff. Every member of the team was warm, welcoming, and genuinely attentive. They went above and beyond to make sure we were comfortable and had everything we needed. Their professionalism combined with such kindness made us feel completely taken care of throughout our stay. It was honestly the best stay we could have hoped for. Everything ran seamlessly, and the atmosphere made it easy to relax and fully enjoy our time in Prague. A heartfelt thank you to the entire team for making our visit so special. We can’t wait to return

My wife and I have just had a very enjoyable 4 night stay at the wonderful Carlo IV hotel. We found all the staff to be extremely helpful and courteous. The hotel itself was spotlessly clean and grand in appearance and exceeded our expectations. The buffet breakfast catered for all tastes and was an excellent start for a day of exploring the beautiful city of Prague.

Well what can I say.....the service at this hotel is amazing and excellent. After making the booking I was contacted by the hotel asking if I wanted to upgrade our room, include breakfast, etc. I advised them it was my partner's 50th birthday and asked for some restaurant recommendations for dinner each night. The lovely and super efficient Josif replied very quickly with a list of options which he then promptly booked. Upon checking into our room, we are advised that we'd been upgraded to a Junior Suite free of charge and they'd included breakfast as complimentary for the duration of our stay. We were blown away! The suite was incredible - luxurious, spacious and the best possible birthday present. During our stay we received complimentary Prosecco and chocolates in our room. This wonderful treatment absolutely made our stay in Prague such a marvellous memory. A massive thank you to Josif and the rest of the team at NH Collection for making it a truly magical and unforgettable stay in the beautiful city of Prague.

This was our repeated stay at the NH Collection Prague City as two guests, and once again everything deserves 5 stars. The room was very clean and comfortable, the breakfast was excellent, and the overall atmosphere of the hotel was welcoming and relaxing. A very special thank you to Petr at the reception. He helped us so much during our stay, was incredibly friendly, professional, and always ready to assist with anything we needed. His support made a real difference and made our stay even more enjoyable. We will definitely come back again and highly recommend this hotel