Hotel NH Collection Roma Fori Imperiali

Excellent Guest Service I had a truly enjoyable stay at this hotel—everything from the ambiance to the service was top-notch. The staff were friendly and professional, and the overall experience was very comfortable. What really stood out to me, though, was the care and attention I received even after checking out. I had lost an item and reached out for help. Although it wasn’t found, I want to give a special thank you to **Amira** for her outstanding support. She followed up with me, kept me informed, and showed genuine concern throughout the process. Her kindness and professionalism made a big difference and left a lasting impression. Highly recommend this hotel—not just for the stay, but for the people who go the extra mile! Rossy

I had an exceptional experience at the NH Collection Roma Fori Imperiali. Its central location is unbeatable, and the views from the rooftop are nothing short of breathtaking. When we arrived at 11:30 am from Naples, the staff went above and beyond to ensure our luggage was taken care of before we explored the city. The rooftop restaurant/bar boasts stunning vistas of the memorial to Vittorio Emanuele II, the first king of Italy. The food at Oro Bistrot is absolutely delicious, and the staff is always friendly and professional, consistently exceeding expectations to meet every need. Without a doubt, this is my favorite hotel in Rome.

The hotel is in an excellent location, with views of the Tomb of Victor Emmanuel and part of the Forum. Our room was plush, comfortable, and very clean. Breakfast in the restaurant was also a highlight — I had perfectly poached eggs on toast and enjoyed sampling the selection of pastries brought to our table. However, there were some service gaps that stood out, especially given the price point. When we arrived, no one offered to help with our bags — a basic courtesy we expected. There are a few steps up into the small lobby, and it felt a bit cramped, especially for the two concierges working behind the tiny front desk. While the staff was generally pleasant, we experienced a lack of support during a train strike that disrupted our travel plans. The concierge provided a list of options but offered little guidance or reassurance. We weren’t expecting a travel agent, just a bit more help understanding how local strikes work and what to expect. My husband ended up doing all the research and rebooking on his own. We might consider staying here again for the location and comfort, but for the price, we’d likely choose a hotel with more attentive service.

What a fantastic hotel, perfect location:||Fontana di Trevi 10-15 min ||Spanish Steps 15 min||Pantheon 20 min||Vatican 40 min||Travestere 30 min||Fori Imperiali 10 min to entrance but it on your doorstep||Colosseum 10 -15 min||||We walked everywhere and couldn't believe all was so close. We saw everything above and had a general audience with Pope Leo. E-mail his office for invitation, on every Wednesday. Or Sundays in St Peters cathedral for mass. ||The rooftop bar overlooking Fori Imperiali and the Vittorino was absolutely splendid.We used it every day! The staff was great and let us leave a bottle in their fridge for next day since we couldn't finish it. Francesca and Alexandra and many more couldn't do enough for us. The upgrade with Amex Platinum and early check in and late check out worked seamlessly since we were lucky and they had availability. There is absolutely nothing to fault here. They are redoing the lobby to fit the cool, elegant rooms and rooftop bar. It will be a great addition. Do not book tours with MP Tours! If you haven't booked your guided tours before you will have a problem since all is time slotted and checked against your name. We learned this the expensive and frustrating way. So if you want to book go directly to Tourist station that is 5 min from hotel. But we had help from Francesca. You will pay more but it was a great, efficient service. Thank you all for making our stay truly amazing!

The hotel has a wonderful location—right in the heart of many major attractions and within walking distance to everything. Every single member of the staff was incredibly friendly and helpful; thanks to them, I felt safe even though I was traveling alone. I would like to thank each one of them individually. As a constructive comment, I believe the hotel’s physical conditions could be improved; some of the furnishings looked old and a bit worn out. Still, if I return to Rome, this is where I’d like to stay again. Thank you for everything. Tuğçenur

Wasn’t a fan of this hotel but its location is brilliant. We were install it only supposed to be here for a one night transit so we wanted something within walking distance of everything and it definitely,ey delivers on that. However, service here isn’t much to write home about, we checked in as a group of 5 in the morning and there was only one person on duty. She couldn’t multitask at all so the process for us each to get our rooms took forever. The rooms are all quite different from each other, I liked my room despite an odd layout but not everyone liked theirs.||Downstairs has very limited space for breakfast and it was at capacity during the time we were there.||Our plans changed due to an emergency and part of the group had to extend their stay there…. It wouldn’t have been our first choice for a longer stay although location again was unbeatable.

The hotel is beautiful and so well kept and clean. |The staff are super friendly and nothing is too much for them.|The food is gorgeous and they do the best chocolate muffins for breakfast 👌🏻 would definitely stay here again. |The location is also perfect.

I stayed at NH Collection Roma Fori Imperiali expecting a 5-star experience. While the location and aesthetics are impressive, the way a serious incident was handled left me shocked and disappointed. A valuable jewellery box went missing from our room, and the response from hotel management was completely inadequate: • There was no formal incident report initially on file — only a generic complaints form. • When I requested the incident report, the Front of House Manager wrote it out in front of me, left Page 2 incomplete, and asked me to fill it out myself. • When I asked whether this was hotel policy, I received no answer. • Even more troubling, when I asked him to contact the police, he refused unless I accused the maid by name — highly unprofessional and completely inappropriate. • With no assistance from the hotel, I had to contact the police myself, who are now conducting their own investigation. • Despite the seriousness of the situation, I received no apology, no support, and not even a goodwill gesture or reduction in the bill. This experience has raised serious concerns about staff conduct, training, and the hotel’s internal procedures. I strongly believe that hotel policies were not followed correctly, and that the hotel needs to urgently review its staff handling of guest incidents and assess whether appropriate training is in place for its management team. What should have been a high-end, relaxing stay became a stressful and frustrating experience due to poor handling and lack of professionalism. I cannot recommend this hotel and urge future travellers to consider alternatives that take guest safety and service seriously.

Located in the heart of Rome, this place was such a great location to stay at! It's near everything you want to see in Rome. We absolutely loved staying here! The staff made us feel welcomed and the valet helped us navigate to a great parking spot. We will definitely stay here again!!

I left this place without staying because of rats. Droppings on the floor; the smell of rat everywhere. There were also smears on the walls of what looked like blood. Couldn't get out of there fast enough. But I had to go back for dinner at their rooftop restaurant. Also awful--over-priced, poorly-prepared food, dismissive service, and a huge amount of terrible music and noise. Go somewhere else.

Amazing service. The staff treats you like you're the only one on the property. Fantastic location and service. Very impressed!