Hotel NH Collection Roma Palazzo Cinquecento

The staff at the desk, the bar, and the doors are so welcoming and friendly. We enjoyed the selection at breakfast & evening drinks with nibbles. The room was spacious and modern, and the bed was comfy. We always had a good night's sleep as it was quiet enough. It is conveniently situated for public transport, and we took advantage of the Hop on Hop off bus, which has a stop right outside the back of the hotel. There is a beautiful basillica behind the hotel with the stunning statue that can be seen from afar. I would definitely recommend this hotel

So the place is right when you exit the train station. If you want to be cheap about transposition you can be, but It’s just 55 euros for a cab. The food here is awesome. Not the best in Rome but the tiramisu is the best. It’s deconstructed and has a crunch which I’m a texture person so for me 5⭐️honestly better than the traditional. I did eat a whole meal the first night I got here and it was all good but desert was the best. The bar staff is amazeballs. You know how staff makes your visit better?! Samanda and Elvis….love them! Definitely spent more time (and money) than expected because I felt at home. (Awwwww) I give this place a solid two thumbs up. Especially if you book with your platinum Amex. Room upgrade was was awesome too! And I came on Halloween and they were all in theme which is just a nice little touch and got a little bag of candy in my room. Happiness all around.

First off I want to say that the staff at this hotel were amazing, especially the bartenders. We didn’t spend too much time at the hotel since we were busy sightseeing but Samanda and Elvis made our night every time we can back at night. I cannot say enough good things about them. The Hotel is centrally located in Rome and is literally right next to the Roma Termini train station which was awesome if you don’t want to grab a taxi from the airport. All the main attraction were not that far away and walking distance which was great. The food was amazing but the tiramisu was the best I’ve ever had. The hotel itself was very nice and clean. We were also here during Halloween which the staff had Halloween accessories which were pretty cool to see. Also, the hotel left candies in the room which also really nice touch. Would highly recommend to stay here to anyone! They are also part of the Amex platinum hotels which add extra benefits for cardmembers.

The staff were fantastic - very helpful, willing to assist, listened to my poor attempts to describe what I am seeking. Housekeeping folks exceptionally good at cleaning our room. Because of the heatwave they ensured our rooms were well supplied with bottles of water. Room seems small but good enough as I think it is palatial sized compared to other Italian hotels. View from the room is lovely. Location is central, and the breakfast buffet is delicious.

The hotel staff are brilliant and the hotel itself is lovely, especially the roof top terrace with lovely views of rome. I found one or two bits in the room looking a bit tired but it was immaculately clean which is most important. The location itself is great for the train station but it a little walk to down town so whether you deem it to be a good location is dependent on your needs.

The Rooms are quite large and beds are extremely comfortable, The towels are plush, the sheets feel like Egyptian Cotton, the Shampoos and Conditioners provided are top brands. It is apparent that the hotel staff takes great pride in the care and upkeep of the hotel and that Management spares no expense to accommodate their guests. The Breakfast Buffet included all of our favorites dishes and drinks including fresh squeezed Orange Juice and was enough to carry us through the days of visiting museums and touring the city. The Hotel is 5 star, the hotel staff are professional, knowledgeable, courteous and friendly. We highly recommend the NH Collection Rome hotel.

The hotel was beautiful. The staff was friendly and helpful. The treasure at the hotel was the concierge, Nice! She was amazing, accommodating and very kind! She went above and beyond to make sure we were comfortable and our needs were met! Fantastic experience!

Alice the Hotel Manager was fantastic! She made our stay perfect! The hotel is literally across from the train/metro station and we just bought a two day metro ticket that got us to all the major attractions in Rome.|The rooms are spotless and the staff very friendly and helpful.|The bar was excellent for a long day night cap.|The is also several great restaurants in walking distance!

Really clean inside. I thought it was a really nice hotel. Super friendly staff. Breakfast was good. I loved the location of the hotel. (Right next to the train station) Although the location at night is pretty sketchy..... still didn't stop me from wondering. Used the lime scooters to get around. Everything is about a mile. 20-30 min walk, or 10 min scooter ride. For late night snacks.... You have a McDonald's across the train station open 24 hours. (sketch at night) The guest relations manager (nice is her name) remembered my name and room number. Our room was 413. Directly across from the church. I would definitely come back here.

Beautiful hotel with a great ambiance and exceptional customer service. From the front desk check-in to the servers at breakfast, everyone was friendly and welcoming. The breakfast host, Nicola, was amazing. We ate breakfast on the beautiful patio overlooking the garden and he protected us from the birds and bees so we could enjoy our delicious breakfast in peace. This hotel is centrally located near the bus station and not far from the Colosseum. It is waking distant to great shops, bars, and restaurants. I definitely recommend anyone to stay here when visiting Rome.

This stay was pleasant enough but I don't think it runs the way a hotel of this caliber should. We came in through the backside from Roma Termini next door. Glad we did, because I would have had even more sour feelings if my first impression was the disgusting construction project in front of the hotel. I will warn you now, if you go that way, you will have hours before the horrendous smell of human urine leaves your nose. I actually witnessed people peeing there when we came back from a bar the first night. It's really bad. We were waiting in line to check in and the guest relations person decided to jump in and help us, after coming up to us and saying that the guy in front of me didn't cut and we would be next. Super odd as we hadn't been waiting that long. She didn't have to do this because the desk was clear of all guests by the time we stepped up. I really couldn't tell if she was messing with me or if she was being nice. She kept saying that I must be "so special" for using American Express. I'd like to believe she was being nice, but again, I wasn't sure. She is not a front desk agent, so she had to keep asking someone for help and she also tried to charge us again for the pre-paid stay. I went down later in the evening when she was gone to correct it. The agent told me she should have never been helping and that she did make things harder for me. Our room was "upgraded" and I wish they gave me the room I paid for. The bathroom was a nightmare. The shower was in a dark corner, with a trickle coming our of the dirty, clogged showerhead. The towel warmer is around the corner, above the bidet and I hit my head on the temp gauge. I had a bump on my head for two days. The light switches didn't work unless you slammed or pressed them for a very long time. And to top everything off, while we were packing our last night, around 1030pm, the bed broke. The wheels flew off when my husband put his hand down to adjust his seating. We had to change rooms and were given the same style of room I paid for. So much nicer! Upon checking out, again more issues, them saying we had checked out the night before (when our room was changed) and that they couldn't do anything about the room being charged twice. That was not an answer I wanted to hear but she said she would "try" to fix it and send the receipt via email. Luckily, the pending charge did drop off but I never got a receipt.

First time in Rome traveling by rail from Venice, so I picked this hotel from the Costco Travel offerings given that it was a short walk from the train station. There's literally dozens of smaller ristorantes dotted all around the train terminal area as well as several eateries on several floors within the station. The suite we booked was home for four nights and we found the overall location, front desk, housekeeping, morning buffet breakfast and hotel security to be top notch. Location was right next to the Roma Termini so we easily caught Roma Metro subway to various parts of the city. But I would say splurge, save yourself the headache of getting totally lost or fending off would be pickpockets and just grab a cab outside the front door. There's a taxi que 30 yards from the front door but security will happily hail you a cab bypassing the long waiting line. When out in the city, especially the ruins, beware there are few if any streets signs and your phone GPS is literally spinning and useless. Always, look for a taxi stand and spend a few extra Euros, buses and subways are awful. Better yet, sign up for a Golf Cart or private car tour with hotel pickup and drop off, your legs will thank you for them. With all the good things the hotel has going for it, at these prices ($600+ per night), for one thing we really expected more adequate drawer and/or closet space. And on a more serious note, there were no towel hooks or safety grab bars anywhere in the large bathroom. None. Zilch. Imagine stepping gingerly across a soapy slick tiled shower floor with nothing to grab onto anywhere. Even a Motel 6 in the U.S. has enough sense to screw in a couple of $1 towel hooks or protect themselves from lawsuits by installing safety grab bars in and out of the shower stall. The shower in our room must backup quite often as the bathroom door two feet away has started to rot away at the bottom of the door casing. Understandable but unacceptable at luxury hotel prices.

Bed is comfortable. It's clean Bathroom is nice Living room space Two tvs And it's close to everything! Including the market! I would say it's a good spot. I've been to the other NH hotel in Rome and this one is a lot nicer and newer.

Having the pleasure of staying at this very nice hotel,having our luggage Delayedfor 3 days was not a great way to start a holiday in Rome that we waited a life time to experience. The front desk staff was amazing as well as other departments . I tip my Hat to those that made or stay terrific. Being in Hospitality myself,they are a great staff.

We booked this hotel through a vacation package with Costco Travel. It's located right next to the train station, which is a lot more attractive than it sounds. It was a short walk to the metro station and allowed us to easily catch our train when we left Rome. However, it is a bit of a walk or taxi ride for sightseeing, so be sure to check the city map if that might be a problem for you. The Premium XL room we booked was huge. More closet and storage space than I think I've ever seen in a hotel room. All the amenities you need are provided. The breakfast buffet each morning was amazing. More choices than I can list and they would whip up an omlette for you if you asked for one. Any buffet that includes Prosecco is perfect. The staff is very friendly and helpful. They gave us some solid restaurant recommendations and were able to quickly summon a taxi for us on a few occassions. I give them 5 stars, but I do have a couple of things that were disappointing. We arrived about 10:00 in the morning. I had chatted with customer service via the NH Collections website in advance and they told me they would notify the hotel in case they could get us in our room early. When we arrived there was no record of this request and they held firm to a 3:00 pm check-in time. I asked to break my 20 Euro bill for something smaller while we killed time until 3:00. Nothing doing. They wouldn't break the 20. That day. I tried again a couple of days later and the new team at the desk gladly broke it for me. It's a small thing, but offering water while we sat in the lobby would have been nice. Occasionally late in the day during our stay, they would bring out bottled water in the lobby for guests. Not every day, so I'm not sure what their strategy is. But, just please acknowledge that I've been flying for 24 hours and could use a cold beverage. We were supposed to receive a "welcome drink" anyway as part of our reservation, but that was never offered either. Otherwise, a great hotel and a wonderful stay in Rome. I'd book this hotel again.

Right next to the train station which isn't the greatest area but it's convenient if you are traveling. Easy and efficient service plus big comfy modern rooms. Stated express check out but apparently you have to actually stand in line like everyone and check out even if you don't have a balance to pay. Average bar and restaurant with breakfast buffet. You have to call the front desk to regulate the room temperature which was annoying and having to call a couple times. Flashing light all night on the ceiling which I assume was a smoke detector and very annoying.

I came here with my husband on our honeymoon and the entire stay here was a great experience. We checked in after a long day of traveling from Spain and we were exhausted. The check-in was quick and friendly and our standard room was quite nice for our three day tour of Rome. I showered after unpacking and inadvertently flooded our bathroom. Scared the ceiling in the room below us would leak, I called the front desk for towels and assistance. They immediately transferred us to a larger room with a great city view since they took responsibility for the flood (it was truly my fault). The next day the manager of guest relations, Marta, sent me a handwritten note and a box of truffles along with her business card. We exchanged emails and then met the following morning for a chat. She made my trip! Get the breakfast included. My god. What a spread. Fruit, eggs, bacon sausage cereal yogurt pastries meats cheese prosecco juice espresso and cappuccino. Pasties... panna cotta. Mouse. Tiramisu. For breakfast. Can't wait to come back.

We had two rooms as there were three of us. We were staying in Rome for three days after a cruise. The first night the hotels air conditioner broke, just for the rooms, not the entire hotel. We all kept waking up all night because it was so hot. When we complained the next day we were told that it was being repaired but not given any compensation. On our final night I went down stairs to the restaurant to order some food to bring up to the room. I was told NO!! I could not do that. I wanted to order a pizza for 14 euro(s) but the lady bartender told me they would have to charge me 10 euros to bring it up to me. She was so rude and I wasn't going to pay 10 euros to have them deliver a pizza I could bring up myself. The staff (except for one young lady) were all pretty rude and unhelpful. We had stayed in Barcelona pre cruise for two nights at the NH Collection and they were very helpful, very pleasant and very accommodating. The folks here in Rome definitely need to learn some customer service and perhaps some manners. If these folks are trying to get tourists out of their country, they certainly drove this tourist away. This was my second time in Italy and I definitely won't come back here. If anyone I know wants a recommendation as to where to stay I would recommend you stay somewhere else. My friends were staying in another room and said that their shower had all sorts of mold in the shower, GROSS!!!

The lighting in our room didn't work and a hotel employee got stuck in an elevator malfunction while coming up to take a look. The laundry service also wasn't available the days we were told it would, and the hotel couldn't provide any help besides "Maybe try to find a laundromat nearby.". Getting access to the tiny fitness center was also difficult, a bit like pulling teeth. I am sorry for the bad review but at this price point these types of problems really shouldn't happen.

Great location and amenities. Great staff. Nice' took care of our golf arrangements; she went above and beyond.

Love this hotel. Room was HUMONGOUS. The spacing from the beds to the desk...it's like you can have a breakdance battle. Very clean, nice looking, and simple. My tour group also ate at their restaurant for dinner. Very elegantly plated food and delicious. They have breakfast in the same area and everything is laid out nicely and there's a lot of variety. It's located right next to the train station. Pricey hotel but worth the price!

No clothing storage in our room, 2 small drawers in a narrow closet by the entry. I spoke to reception and they told me it's because I only booked a junior suite. There's a big empty space in the bedroom where a dresser should be, but I guess they prefer we live out of our suitcases. Also the lighting plan is ridiculous. Switches that don't do anything, switches that turn on lights in the OTHER ROOM. And while we waited 3.5 hours for our room to be ready, we paid 15 euros for two soft drinks in the bar. Not a great start to our time in Roma.

We stayed at this hotel during our Rome visit and we loved everything about it. The location is very close to the metro station and only two stops from the Colosseum Plaza. The rooms are beautiful and very clean. I would definitely stay here again!

Modern and clean. Our room was small. The front desk staff were so-so. Good location. The train station is very close and has a nice upscale food court.

We thought this was a very nice hotel. We travel a lot and usually stay at Marriott's but decided to give NH brand a chance. Glad we did. If you're going to use the train or busses at all this hotel is right next to the main train station. It is a very luxe hotel. It's also secure with a big iron gate and part of the original Roman wall around it. The doorman who greeted us was wearing a top hat and tails! small but well appointed lobby. Check in was easy (I booked the room last minute on hotel tonight) we were only staying for one night. Everything was immaculate. We stayed on the third floor. Room 315. The room was small but adequate for us. A king bed, plenty of space to put our things, nice chair and ottoman and a bench at the foot of the bed. The bathroom was big and had really good amenities. Loved the hand cream. This is a not your typical European hotel way better! Even though it's in a busy location you do not hear a thing in the rooms. Great sound insulation. There's a roof top deck that has amazing views we brought our wine up there to drink. They have complimentary coffee,juice and pastries in the lobby 5-7 am. We ate at the breakfast buffet which was amazing. See my pictures! This is a good place to stay on your way in and out of Rome to other locations in Italy. Easy train ride on the Leonardo express to and from the airport. Close 10min walk to the trevi fountain and other sites.

Great service! Nice, clean, updated rooms. Nice breakfast buffet. Staff is friendly and professional. Conveniently located next to the train station. Will stay there again in the future!

Currently writing this review from my room here. To be honest we randomly booked this room from hotels.com and were pleasantly surprised at how great it is. Very large and modern room (hard to find in Europe especially city centers) and literally across the street from the train station which is only two stops from the Colosseum and about a 15 min ride to the Vatican. The staff was very professional, English speaking which is helpful and even mapped out for us how to get around using the train. They even rang our room about 10 min after getting settled in to make sure everything was to our liking. Now excuse me while I go enjoy some drinks on their rooftop

Beautiful hotel, very modern and clean. The location is AMAZING!! Steps away from the trains,bus and cabs. They offer a breakfast package with your stay. Most of the staff is very nice as well.