Hotel NH Collection Torino Santo Stefano

Lovely hotel, located close to the Cathedral and Palace. Room was clean and comfortable with an excellent shower. Good restaurants nearby and a small supermarket. Quiet (we were located facing the cathedral). Breakfast was superb. Friendly and helpful staff. The design of the hotel is interesting with the wooden staircase and tower. Good wifi.

This fall my companion and I planned a 5 week exploration of Northern Italy. We selected a NH hotel Santa Stefano for our five days in Torino as I've come to regard the hotel chain to be a dependable choice in unfamiliar cities. What was a routine choice, however, became a most memorable experience. Days before our arrival we received a welcoming email from Fredrica, the hotel Guest Relations manager; a nicety that quickly passed from my attention. But when we arrived to check-in there was a clear distinction to our usual experience. So often inflated promotions and promises are made by organizations only to become neglected background noise - Not this time. After a clean, brief and effortless check-in we were shown to a surprisingly lovely suit with a lovely chocolate cake, chilled sparkling wine, a hand written welcome note arranged with perfect presentation. The next morning I was unexpectedly greeted by Fredrica in the lobby who had taken the initiative to personally welcome me. She had noted on my registration documents that the stay coincided with my birthday; it was Fredrica who made our stay special. Her kindness and professional attention continued each day of our stay from concierge assistance to friendly greetings. It did not end with her; we found the morning breakfast personal remarkably pleasant and attentive. I must add it was one of the best breakfasts of our travels. The staff quickly came to know and anticipate our preferences ... peach greek yogurt and hot chocolate for me. They were genuinely kind - so unusual in these times. Each day the hotel staff in some manner distinguished themselves, it was remarkable. It turned out that the hotel experience was the memorable high point of our stay in Torino and the experience at Santa Stefano exceeded my expectation ... for me this was a first time event. BGR

The inner hotel architecture Is really fascinating and interesting. Climbing this 30m high ancient theater like tower to discover the nice panorama of Roman empire around the building Is and experience by itself. Hotel position Is strategic to easily walk to more important places in the city. The surroundings are very quiet thanks to the particular Antiques Roman sites. It Is easy to park your car very near the hotel for 20 euro per day. Rooms: 5th floor rooms furniture is in a luxury and elegant good taste style. Bed Is simply sumptuous one of the biggest and comfortable ever seen. Bathroom very comfortable, large and very well accessorized. In our one, there was a huge tub and the bidet too which Is not so obvious from my experience around the world's hotels. Some small problems we got: By default their rule says you can access to rooms only after 15h, (I find this Is already too late). But to access to one of our two rooms we were asked to wait one more hour: It still wasn't ready. After that we go up and our keys didn't open the rooms doors and to quickly solve this, I asked service personnel that were by chance still at the floor to help us, otherwise we should have to wait again. (By the way this let me notice that rooms cleaning staff but even porters and waiters are all very professional and nicely helpful there.) Second thing about rooms (5th floor): Noise insulation between all rooms Is absolutely inexistent! Even without talking loud you hear everything from one apartment to another. Suggestions for things that could be improved: 1. As in many hotels today, reception procedures are too long and boring. Each of us was asked to give its ID document (One Is far enough in many civilized places.) AND they ask the email of each of us!! 😂. Why? Moreover there was no proposal to fix all this later and let us finally go in our rooms to rest. As there were no repair small gift for the keys inconvenience... All this gives us somehow an impersonal touch for the whole experience. 2. A Hotel free bike service would have been nice. They just redirect us to a clerk desk there in reception, to loose more of our precious time with apps, downloads, card payments, form fillings... No thanks! Anyway in conclusion, behind these small things, the opinion for this hotel Is very positive and we would be happy to go there again.

The first time we went here was last June. Since we had a great experience, we chose to go back in September. NH S.Stefano hotel never disappoints you, we also surprisingly got updated to a deluxe suite with a bathtub and a shower box in a huge bathroom. They also welcomed us with a plate of treats. The staff were very kind and professional. We also really loved the breakfast served at La pista bistrot, that had a variety of savory and sweet buffet options along with fresh juices and hot drinks. We stayed very well, I really recommend this hotel.

Hotel was everything you need for a city stay with clean, comfortable, quiet rooms, a good breakfast area and close to the key city landmarks. On arriving late, check-in was quick and efficient meaning I was in my room in within minutes of arriving. Excellent location with bars and restaurants in abundance just a 2 minute walk from the hotel. Best feature of the hotel is the open lobby area with a wooden sloping staircase and clear glass atrium that features a 360 viewing platform on the top floor. Taxi requests were promptly made and managed by room number to avoid confusion when taxis arrived outside the reception area and never had to wait more than 5 minutes. Great hotel in a great location.

Great hotel for exploring the city center. Location and service was superior. While clean, rooms are a bit rundown and in need of some refreshing. A good cleaning of the walls and repairs of bathroom cabinets scratches would do. Food at the hotel restaurant was divine. Breakfasts are plentiful using local products. Some people may consider the area to be sketchy but as a solo female traveler I felt very safe. I wandered the streets at night and didn’t feel unsafe at all. Hotel is very close to the Palazzo Reali and a stone throw to Porta Palatina as well as many shops and restaurants. Easy walk to the main sights of Torino, legendary cafes and museums. Totally recommended.

An excellent hotel in a great location. All the staff, from reception to the dining room were very professional and breakfast itself is first class.

Brilliant stay. Prestige location, wonderful understanding staff (using our best efforts as Canadians trying Italian ;) Clean, safe and ambiance everywhere. Go there. Unique boutique experience.