Hotel NH Imperial Playa

Heads-up for anyone considering this NH hotel: misleading room descriptions, lots of street noise, and disappointing front-desk service. We booked a 4-night stay in late December. I’ve stayed at NH hotels before and always had great experiences, so I expected the same level of quality here. The location is honestly perfect, 5/5. We booked two "Superior Rooms with a View" for our family. Based on the website photos and description, these rooms are advertised as spacious (around 30 m²). In reality, the experience was very inconsistent. One of the rooms was somewhat close to what was advertised, but the other one (the one I stayed in) was nowhere near that size, probably 20m2. Given that we were paying close to €300 per night per room, I spoke with the reception to see if anything could be done. When you’re staying several nights on holiday, space really matters. Unfortunately, the response was disappointing. We were told that room sizes vary, nothing can be guaranteed, and they even admitted that the photos might not accurately represent the rooms. In practice, it feels like there’s no real difference between “standard” and “superior” rooms, so paying extra doesn’t seem worth it. The biggest issue, however, is the noise. This is easily the worst sound insulation I’ve experienced in any hotel. The windows are single-pane, and everything from the street comes straight into the room. From our second-floor room, I could clearly hear conversations of people walking outside, on top of noise from nearby cafés and bars. This issue has been mentioned in other reviews too, and sadly it’s very real. Sleeping without earplugs is impossible. Not fun when travelling with kids. There were also some signs of poor upkeep. The bathroom wasn’t properly cleaned when we arrived, and the door required serious force to open and close, clearly things that haven’t been maintained for a while. When raising issues at reception, I was offered another room on the same floor, just a few doors away, which turned out to be even smaller. It didn’t feel like a genuine attempt to help, and the overall attitude at the front desk was quite disappointing. On a positive note, the breakfast staff are much friendlier and more welcoming. If you do decide to stay here, I strongly recommend requesting a high-floor room in advance to reduce street noise. But if a good night’s sleep is important to you, you may want to look elsewhere. Overall, the value for money just isn’t there, which is especially disappointing for a well-known chain like NH.

A beautiful hotel with wonderful personell, all wanting to be of service and creating a welcoming atmosphere! Clean, tidy, designy. Really good breakfast, they make personalized tortillas. You just have to know that the location on the beach comes with the price that around midnight you’ll have maybe 15 minutes of the sound of the service vans cleaning the beach. That’s quite loud, but that the case of all the first row at the beach hotel. Apart from this, impeccable! And such a beautiful view, day and night.

This was my third time to stay at NH Imperial Playa. I always love it. The staff is amazing and the service is excellent. The staff at the reception upgrade me as a recognition of my fidelity. Everything was perfect, from my arrival to my departure. Finally the breakfast was very good. I will be back.

We are a family and stayed as a group with severeal rooms from Thursday to Sunday. The location first is incredible, the staff all were really nice and very helpful. Our rooms were spacious and v clean, we had the balcony rooms looking to te ocean. The breakfast was very good with a lot of choice ... I would highly recommend it!!

Great Stay, Staff very friendly, Great service, Rooms are clean, amazing view on the ocean from the Restaurant. Food is ok, could be a bit more variety of bread, Cold Cut and vegetables, but the rest was ok, fresh and delicious. I recommend the Hotel, is directly on the Beach,very close to the Mall, Shops or Harbor. Was a beautiful Stay this is because Next week again there.

The hotel has a good location in Las Palmas, Playa de Canteras. It is a recently renovated and clean hotel. In the near vicinity, there are many cafes, restaurants, bars, shops and markets. My husband and I chose this hotel for our anniversary. Although we booked a standard room, the staff in the reception offered us an upgrade. That was pleased us by considering our 6th Anniversary and an unexpected knee injury of my husband. On the anniversary day, our friends in the reception cheered us up once more by their nice gifts in our room. |The hotel has one large restaurant for breakfast and dinner. The food and beverages are delicious and nicely served. In terms of beach facilities, the hotel offers beach towels to use at the public beach in front of the hotel ( Playa de Canteras). Especially in the afternoon, the sea has many seaweeds and algae. However, the water is clean and nice. In the reception area, you might find cool water and some candies welcoming you. If my husband and I wish to visit to Gran Canaria in the near future, the NH Imperial Playa will be our first choice.

A no frills hotel but in a wonderful location facing Las Cantera promenade and beach with many restaurants, bars and cafes close by. Buses or taxis are easily available to take you to Las Palmas' old town , main shopping streets etc.||We do not use the restaurant as there is so much choice available within walking distance ||Pleasant staff and well maintained common ways.

Lovely clean hotel with all the little extras you require with just a call to reception. Only thing I was disappointed about is that I booked sea view but when it went through it was really looking at buildings unless you stood with head over the balcony to see the sea. This was only reason for not all 5 stars. Great fireworks on front when we arrived.

This NH hotel is located on a great location. Stayed here for weeks for business. Had a room on 3rd floor for 3 week and had no issue with bugs , stayed on 5 floor for 2 weeks and complained about the bugs. Mentioned it to the front desk, not sure if housekeeping was instructed to do a better job. I know bugs are part of the tropics, but there is no reason I need to kill a bug daily. Further room is ok, no koffer maker in the room , but at the front desk you can asked for a kettle. The is a fridge and a safe in the room and that is nice. Breakfast on 1st floor has been the same the whole time I was there . No variation at all. To hotel management, I can only say do better.

Out of a silly idea, me and a few friends decided to stay at this hotel cause we wanted to drink a bunch of booze in a hotel overlooking the ocean. And all in, came to 30 euros per person. Why not. This hotel is one of the nicer hotels. Rated a 4*, but prices at (if compared to London) a 2*. That's Las Palmas for ya! Nice and cheap... but better quality. The rooms are modern and lovely. The views (if you get a balcany facing the ocean) had gorgeous views over the beach. I think for a smaller room, costs are about 50 euros. But I get the feeling looking at the hotel pictures, that the standard rooms are still pretty big. We got a super large room for 100 euros. PS: Free wifi ============================ GOOGLE TRANSLATE De una idea tonta, yo y unos amigos decidimos alojarnos en este hotel porque nosotros queríamos tomar un montón de alcohol en un hotel con vista al mar. Y en todos, vino a 30 euros por persona. ¿Por qué no. Este hotel es uno de los hoteles más bonitos. Catalogado con 4 estrellas, pero los precios en el (si se compara con Londres) un 2 *. Eso es Las Palmas para ti! Bonito y barato ... pero de mejor calidad. Las habitaciones son modernas y encantadoras. Los puntos de vista (si tienes una balcany frente al mar) tenía preciosas vistas de la playa. Creo que para una habitación más pequeña, los costos son alrededor de 50 euros. Pero tengo la sensación de ver las fotos del hotel, que las habitaciones estándar son todavía bastante grandes. Nos dieron una habitación grande estupenda de 100 euros. PS: Gratis wifi