Hotel Nikko Guam

Thanks to the travel agency for arranging such a wonderful evening by the beach at Hotel Nikko Guam! We enjoyed a delicious BBQ dinner while listening to the sound of the waves and watching a mesmerizing Chamorro cultural torch performance. The lively performers, stunning fire dances, and traditional music truly showcased the beauty of the local culture. It was an unforgettable experience, and highly recommend it to anyone visiting Guam!

Let’s be honest here, I can see the hotel used to be really great, like about 10 years ago, however, nowadays, the facilities and rooms are out dated. Everything is old and the room had a very strong mold smell, my very initial thoughts when checking in the room, I am having a hard time to believe that this is part of Nikko hotel, the management really needs to start thinking about renew all the rooms and facilities. However, the location is good and I love the service and the water slide and pools.

My overall experience at the hotel has been satisfactory, especially considering it will be my home for the next two weeks. While some parts of the room, such as the bathroom, are a bit outdated, the staff has been friendly and the service excellent. Adding air conditioning to the elevators would be a welcome improvement. Aside from that, I would recommend this hotel.

GREAT FOR CREW REST The hotel is quiet and the beds are clean and comfortable. The room itself may have mold in it. If you find mold in your room just request a new room and they are happy to accommodate. They provide water bottles in your room and upon request from house keeping. There are good dining options that aren’t too far away. DO NOT USE THE HOTEL TAXI SERVICE Download the Stroll App Instead I asked the hotel what I should do for a taxi here and they told me that they had their own service that was much better priced than calling a third-party company. I got into the taxi after waiting for about 10 minutes and calculated that for my 6 mile taxi, it was supposed to be about $27. Much to my dismay the driver did not drive faster then 10 miles an hour the under the speed limit the entire drive and when we got to the destination he ended up charging $50 for the ride - ALMOST DOUBLE THE ESTIMATED PRICE. Luckily I learned about stroll for my next taxi. The same ride on Stroll only cost me $30. The hotel taxi is Fraudulent!

Amazing view from the room but this is the only good thing about the room. Bathroom is dated and mouldy. Aircon is loud and bed mattress should be replaced few seasons ago. In fact the whole place is due for a facelift. We booked the hotel based on past positive experience with another Nikko hotel but disappointed this time.

This is a super awesome hotel right on a fantastic beach where the waves are soothing. Plus they have swimming pools and other great amenities! I most love is that they are eco-friendly and have a great staff.

Let's face it hotels are going to be expensive in Guam but, Nikkos is the biggest bang for your buck. The location is mesmerizing. The lobby itself is gorgeous. This hotel truly makes you feel like you're in a tropical island. The rooms are a hit or miss. I've lucked out I've not lucked out but they always average around decently nice for the price. It's not like PIC. PIC SUCKS Nikko rocks.

I was disappointed by the cigarette smell in the room. It wasn't noticeable at first because the air freshener or cleaning solution smell was strong. We got into the room late at night, and it was too much of a hassle to change rooms. My throat became sore throughout the night because of the smell. I'm asthmatic, so cigarette smells really affect me.

Quiet, great beach front, clean rooms, friendly staff. Need better cafe and offer decaffeinated coffee for those with health issues.

This place is moldy infested and lacks the upgrades all around. Unfortunately I had the opportunity to stay here for 3 weeks. At the end of my stay my backpack was Covered in mold. Get it together Nikko. Stay at another hotel way too many options on the island. Shame on you!

We stayed here using the PHR pass and we've only been here for 3 hours and it's been awful. Our check-in was supposed to be at 1pm but the room wasn't ready and the receptionist told me to wait at the benches by check in and she'd let me know when it was. This was after I asked for at least our pool wrist bands and was told I couldn't get them until we checked in. The open air lobby was especially hot and uncomfortable, not to mention loud from screaming children. While waiting, multiple other families got their rooms and received overall better service then we did. I get I'm using the PHR, but I shouldn't be treated different than a tourist that booked an identical room. I would have eaten food on site and used the pool bar had the experience been better. The receptionist ended up forgetting about us and we didn't get up to our room until almost 2pm. I've utilized the pool before and it was nice as always. My only complaint is it closes at 5pm. It ended up pouring outside so we spent most of the time in the room after that. The room was gross. The bathroom smelt strongly like urine and the smell got worse when we turned the shower on. There was stains on the furniture and the balcony was dirty. There were stains on the carpet and the walls and vents were extremely dusty. The shower was sketch and the bidet was dirty and smelt awful. The mattress and pillows were nice but the bedding was not up to par. I'm only giving 1 stars because the pool is okay and the mattress was nice- otherwise I'd give zero. Although the receptionist forgot about us, they were all very nice about it and apologized. Since we live on island, we cut our losses and checked out early to sleep at home- it was not worth staying in a gross room, even if it was our staycation for Memorial Day weekend.

Worst hotel on the island... Didn't have AC in one room and they expected me to stay in the hot room while they had someone work on it instead of giving me a new room... They eventually moved me to one room over where it has the worst smell ever. The people working are friendly but the rooms and beds are disgusting. We just checked out the first night it, was that bad. Yes it has a nice view but so does every other hotel on Guam. A quick summary of this place would be it's a motel disguised as a hotel. Would never go or recommend to anyone.

Day 3. After opening the curtains the first morning, I was greeted with a rainbow over the beach!! As I left my room, every single Housekeeping employee smiled and said "Hafa Adai" which means Hello. The weather here on the island during this time is around a high of 87 degrees, and a low of 76 degrees during the evening. You can says it's perfect. The city strip is surprisingly modern and tastefully designed. From local shops to high end shopping. The beach waters is very shallow with sharp reefs, so water shoes is a must. As for my room, the shower drains slowly, the sink sprays everywhere unfortunately, and the mattress has seen better days. But I don't spend much time in my room anyway, since Guam has so much to offer. And ending my afternoon sitting on my balcony, watching the sunset.... priceless.

This hotel is old and smells like mildew. The food was absolute TRASH. They fail to cater to their American customer despite complaints. This place sucks. Stay somewhere else.

It has seen better days. Hotel Nikko is old and in serious need of a renovation. Our room was dusty, pealing paint, carpet stains, grout stains, and the air vent was filthy...and this is one of their premier rooms. Having said all that, it's a decent place to stay. The pool has an amazing slide and play area for kids. The beach had sharp corals so make sure to bring shoes. This place has an amazing view of the ocean, perfect to watch the sunset.

Swimming Pool and water Slide is good. But Service wasn't enough. I requested to fix TV screen, but they couldn't fix it and took tips.Original analog TV source was bad. And internet line (ethernet cable) didn't work. Also I requested to fix it, but they couldn't. So I couldn't use it. I wanted to give them 2 stars but water slide was great. That's why I gave them 3 stars.

Overpriced and struggles to a poor standard. Impressively dated and worn interiors - discolored tiles, stained and snagged carpet, scuffed/scratched furniture and dark scuffs all over the walls. Place has a great view from your balcony if you are facing the south - and you can frequently enjoy huge puffs of second-hand smoke from the myriad of tourists who lodge here. Good spot to catch a beautiful sunset, along with any shoreline on Guam facing west.... They do have a fun waterslide.

The view was nice, the room was clean but the comfort was one star. If you like sleeping on plywood or directly on a box spring then this is the place for you.