Hotel Nikko Guam

Overall Impression: The good parts and the bad parts of the trip were extremely different and opposite. While the staff provided genuinely outstanding and sincere hospitality—from friendly front-desk agents and pool attendants to the dedicated omelette chef, Yasufumi - the hotel's policies and physical amenities actively worked against the guest experience, making the high price point ($200+/night) feel unjustified. Hotel Nikko Guam is definitively not a 4-star experience.||The Positives: The hotel boasts a convenient location, excellent beach access, a great selection at the breakfast buffet, and a fun pool and waterslide. Every employee I interacted with, across multiple departments (front desk, housekeeping, food service), was notably friendly and attentive, reflecting a high standard of personal service.||The Major Friction Points (Policies vs. Guests):||The policies implemented here do not have the guest’s best interest in mind, creating unnecessary inconvenience.||The Inhospitable Water Policy: While I appreciate the eco-friendly focus, the execution was poor. For a $200+ nightly rate, having to walk two floors down (14th to 12th) simply for drinking water—especially after a late evening check-in, and finding the room's carafes empty—felt acutely inhospitable. This inconvenience was compounded by the absence of refill stations in main public areas like the lobby or pool.||Absurd Gym Hours and Discrepancy: The 8:00 AM gym opening time is unacceptable for a resort catering to travelers. Attempting an early workout resulted in a confusing runaround between our hotel and the neighboring property, wasting valuable time and only granting 15 minutes of exercise. Worse, the contradictory information was highlighted when another guest reported using their room key successfully before 8:00 AM, underscoring a frustrating lack of consistency and poor policy enforcement.||Other Areas for Improvement: The rooms are visibly worn, featuring an old, stained luggage stand, dated bathroom tiling, and a mattress that felt significantly older than its age. Additionally, the breakfast buffet frequently began to deplete its core items (like rolls and bread) by 9:30 AM, even though the stated end time was 10:00 AM, suggesting the closing time should be adjusted to reflect actual service. Finally, a significant discomfort point was witnessing a pool lifeguard taking a smoke break directly behind a cabana, allowing cigarette smoke to drift into the pool area. This lack of sensitivity to non-smoking guests and proximity to the waterslide area is inappropriate for a guest-facing resort environment.||Final Verdict|The defining conclusion of this stay is that the hotel urgently needs to align its operational standards with its pricing. I regret not checking other traveler reviews, which confirms that these policy-based inconveniences are not isolated incidents but rather recurring and systemic issues for guests. For future visits to Guam, I will unfortunately be choosing different accommodations.

Hotel & rooms are outdated but still has some charm. The beach I believe had artificial sand but great place for snorkeling..just watch out for the triggerfish cause they BITE! Landscape needed some work. Lobby staff were great! Overall a decent hotel.

😡 The room was cleaned very poorly. There were unused slippers left under the bed, and the floor remained dirty even after we requested a re-clean. The pool safety was also concerning. The lifeguard was on their phone and clearly not paying attention. Also, there were no pool towels available, and we didn’t receive any towels for our room either. Despite leaving the room in the morning and returning later in the day, we still had no towels. When we called, we were first told they would be delivered shortly, then later informed that all towels were in the laundry and we would need to wait another hour — with no prior notice. Overall, the cleanliness and service were unacceptable. I would not recommend this hotel.

Disconnect Between Service and Policy Overall Impression: The good parts and the bad parts of the trip were extremely different and opposite. While the staff provided genuinely outstanding and sincere hospitality—from friendly front-desk agents and pool attendants to the dedicated omelette chef, Yasufumi - the hotel's policies and physical amenities actively worked against the guest experience, making the high price point ($200+/night) feel unjustified. Hotel Nikko Guam is definitively not a 4-star experience. The Positives: The hotel boasts a convenient location, excellent beach access, a great selection at the breakfast buffet, and a fun pool and waterslide. Every employee I interacted with, across multiple departments (front desk, housekeeping, food service), was notably friendly and attentive, reflecting a high standard of personal service. The Major Friction Points (Policies vs. Guests): The policies implemented here do not have the guest’s best interest in mind, creating unnecessary inconvenience. The Inhospitable Water Policy: While I appreciate the eco-friendly focus, the execution was poor. For a $200+ nightly rate, having to walk two floors down (14th to 12th) simply for drinking water—especially when I checked-in late at night, when exhausted and finding the room's carafes empty—felt acutely inhospitable. This inconvenience was compounded by the absence of refill stations in main public areas like the lobby or pool. Absurd Gym Hours and Discrepancy: The 8:00 AM gym opening time is unacceptable for a resort catering to travelers. Attempting an early workout resulted in a confusing runaround between the Nikko and the neighboring property, wasting valuable time and only granting 15 minutes of exercise. Worse, the contradictory information was highlighted when another guest reported using their room key successfully before 8:00 AM, underscoring a frustrating lack of consistency and poor policy enforcement. Other Areas for Improvement: The rooms are visibly worn, featuring an old, stained luggage stand, dated bathroom tiling, and a mattress that felt significantly older than its age. Additionally, the breakfast buffet frequently began to deplete its core items (like rolls and bread) by 9:30 AM, even though the stated end time was 10:00 AM, suggesting the closing time should be adjusted to reflect actual service. Finally, a significant discomfort point was witnessing a pool lifeguard taking a smoke break directly behind a cabana, allowing cigarette smoke to drift into the pool area. This lack of sensitivity to non-smoking guests and proximity to the waterslide area is inappropriate for a guest-facing resort environment. Final Verdict The defining conclusion of this stay is that the hotel urgently needs to align its operational standards with its pricing. I regret not checking other traveler reviews, which confirms that these policy-based inconveniences are not isolated incidents but rather recurring and systemic issues for guests. For future visits to Guam, I will unfortunately be choosing different accommodations.

nice sustainable initiatives in the room. Cups with glass bottles to refill at the water station on the floors. Great app to download for express check in and check out as well as room key on your phone. Never visited the front desk during my stay. Very convenient. Live chat could use improvement on response time.

We're only supposed to stay for 1 night but we ended up extending for one more night since we enjoyed our stay here. The food were great specially the dinner service we had at Toh-lee.

This was my first time at Nikki Hotel. While the outside looks nice, the inside smelled of mold, with damp carpets and sheets. The heavy use of air fresheners in my room made it worse and unhealthy, so I had to keep the balcony door open all night. The balcony view was stunning, but overall the smell and lack of cleanliness made the stay feel more like a cheap motel. I would not stay here again despite the outstanding and beautiful view.

Leaving the Island after 2 years and everytime we needed a StayCation the nikko has been our favorite especially our sons favorite from the beach to the pools to the waterside and especially the staff ! We will miss this group, they always made sure we were taken care of ! Thank you all and God bless you !

Quiet, great beach front, clean rooms, friendly staff. Need better cafe and offer decaffeinated coffee for those with health issues.

This place is moldy infested and lacks the upgrades all around. Unfortunately I had the opportunity to stay here for 3 weeks. At the end of my stay my backpack was Covered in mold. Get it together Nikko. Stay at another hotel way too many options on the island. Shame on you!

We stayed here using the PHR pass and we've only been here for 3 hours and it's been awful. Our check-in was supposed to be at 1pm but the room wasn't ready and the receptionist told me to wait at the benches by check in and she'd let me know when it was. This was after I asked for at least our pool wrist bands and was told I couldn't get them until we checked in. The open air lobby was especially hot and uncomfortable, not to mention loud from screaming children. While waiting, multiple other families got their rooms and received overall better service then we did. I get I'm using the PHR, but I shouldn't be treated different than a tourist that booked an identical room. I would have eaten food on site and used the pool bar had the experience been better. The receptionist ended up forgetting about us and we didn't get up to our room until almost 2pm. I've utilized the pool before and it was nice as always. My only complaint is it closes at 5pm. It ended up pouring outside so we spent most of the time in the room after that. The room was gross. The bathroom smelt strongly like urine and the smell got worse when we turned the shower on. There was stains on the furniture and the balcony was dirty. There were stains on the carpet and the walls and vents were extremely dusty. The shower was sketch and the bidet was dirty and smelt awful. The mattress and pillows were nice but the bedding was not up to par. I'm only giving 1 stars because the pool is okay and the mattress was nice- otherwise I'd give zero. Although the receptionist forgot about us, they were all very nice about it and apologized. Since we live on island, we cut our losses and checked out early to sleep at home- it was not worth staying in a gross room, even if it was our staycation for Memorial Day weekend.

Worst hotel on the island... Didn't have AC in one room and they expected me to stay in the hot room while they had someone work on it instead of giving me a new room... They eventually moved me to one room over where it has the worst smell ever. The people working are friendly but the rooms and beds are disgusting. We just checked out the first night it, was that bad. Yes it has a nice view but so does every other hotel on Guam. A quick summary of this place would be it's a motel disguised as a hotel. Would never go or recommend to anyone.

Day 3. After opening the curtains the first morning, I was greeted with a rainbow over the beach!! As I left my room, every single Housekeeping employee smiled and said "Hafa Adai" which means Hello. The weather here on the island during this time is around a high of 87 degrees, and a low of 76 degrees during the evening. You can says it's perfect. The city strip is surprisingly modern and tastefully designed. From local shops to high end shopping. The beach waters is very shallow with sharp reefs, so water shoes is a must. As for my room, the shower drains slowly, the sink sprays everywhere unfortunately, and the mattress has seen better days. But I don't spend much time in my room anyway, since Guam has so much to offer. And ending my afternoon sitting on my balcony, watching the sunset.... priceless.

This hotel is old and smells like mildew. The food was absolute TRASH. They fail to cater to their American customer despite complaints. This place sucks. Stay somewhere else.

It has seen better days. Hotel Nikko is old and in serious need of a renovation. Our room was dusty, pealing paint, carpet stains, grout stains, and the air vent was filthy...and this is one of their premier rooms. Having said all that, it's a decent place to stay. The pool has an amazing slide and play area for kids. The beach had sharp corals so make sure to bring shoes. This place has an amazing view of the ocean, perfect to watch the sunset.

Swimming Pool and water Slide is good. But Service wasn't enough. I requested to fix TV screen, but they couldn't fix it and took tips.Original analog TV source was bad. And internet line (ethernet cable) didn't work. Also I requested to fix it, but they couldn't. So I couldn't use it. I wanted to give them 2 stars but water slide was great. That's why I gave them 3 stars.

Overpriced and struggles to a poor standard. Impressively dated and worn interiors - discolored tiles, stained and snagged carpet, scuffed/scratched furniture and dark scuffs all over the walls. Place has a great view from your balcony if you are facing the south - and you can frequently enjoy huge puffs of second-hand smoke from the myriad of tourists who lodge here. Good spot to catch a beautiful sunset, along with any shoreline on Guam facing west.... They do have a fun waterslide.

The view was nice, the room was clean but the comfort was one star. If you like sleeping on plywood or directly on a box spring then this is the place for you.