Hotel Nikko Kumamoto

I had a wonderful and memorable stay here. My room was large, clean and comfortable with a nice view. The breakfast buffet was good and the restaurant staff were lovely. There are attractions and shopping close by. I did find the dinner options in the hotel a bit limited (it seemed some restaurants were temporarily closed) but it wasn't a problem for me as you can find other restaurants around. A huge thank you to all the staff (including front desk, concierge, housekeeping and restaurant) as this was my first time in Japan and the staff were so welcoming and helpful, I very much appreciated it.

A very good hotel, well located with many shops and restaurants nearby. The design is elegant, with a beautiful reception area that creates a welcoming atmosphere. The rooms are very clean, with comfortable beds ensuring a restful stay. I had a quiet room, which was a big plus. The staff are friendly and professional, always ready to assist. While the hotel lacks a gym and a swimming pool, its excellent amenities and overall quality make it the best choice in Kumamoto city. Enjoy 😎

*Excellent Stay at Hotel Nikko Kumamoto*We had a wonderful stay at Hotel Nikko Kumamoto, booked via (link unavailable)!- *Cleanliness*: The hotel was spotless and well-maintained.- *Rooms*: Our spacious Japanese-style twin rooms were comfortable and relaxing.- *Location*: Perfectly situated, with Tsuruya department store and Kumamoto Castle within walking distance.- *Customer Service*: The staff provided excellent service, friendly and helpful.This is our second time to stay at this hotel. We surely stay here again if I visit Kumamoto again. Overall, we highly recommend Hotel Nikko Kumamoto for its great location, comfortable rooms, and exceptional service. 5 stars!

The room was clean but dated. Very small room. Close to castle and public transport. We were on our honeymoon, we did not have a view of the castle. As suggested by other reviews, I asked for a Castle view room and they wanted to charge an extra ¥30000 for a room with a view for 3 nights. Very disappointing service. Every other hotel we stayed at on our honeymoon went above and beyond, leaving us beautiful notes of well wishes in our room.

This was yet another near perfect stay at a hotel ….. easy booking and efficient check in, lovely well appointed rooms (ours faced the Kumamoto castle), sumptuous breakfast, basement parking for our rented car. The location of this hotel was wonderful, in the middle of the shopping and restaurant district. My only grouse was the bell and concierge service, which although very polite, seemed unsure of the scope of their work and offered minimal help with our heavy luggage. All in all, will recommend.

We had the most spectacular view from our room. We were on the top floor of the hotel with a direct view of Kumamoto castle. The room was nice and the hotel service was great. The location was brilliant, close to everything we were wanting to do.

I have been staying at Hotel Nikko for the past seven years. Recently, I stayed at Nikko for three months, from August to November 2024, as a Fulbright scholar with the U.S. State Department. I look forward to returning to Kumamoto and staying another three months at Hotel Nikko to continue my Fulbright research. I can recommend no other place to stay in Kumamoto. Hotel Nikko has the most attentive customer service and impeccably clean rooms, with the most breathtaking view of Kumamoto Castle, especially when lit up at night. My extended stay at Hotel Nikko was greatly appreciated by the phenomenal and superb concierge service Ms. Yamada san gave, who helped me “live” in Kumamoto so effortlessly. I can list everything that she did for me that helped make my life as a foreigner go smoothly: arrange luggage transport to airport/hotels; mail packages to the U.S. online; schedule bus service online; locate my missing luggage in Miyazaki; schedule endless appointments and reservations; escort me to the bus with an umbrella during heavy rain; assist with JR train schedule – Yamada san went above and beyond with her attention to detail. Her support made my stay at Hotel Nikko truly memorable. I began most mornings seeing Ms. Fujiki’s (housekeeper) warm smile at my door, and she also took good care of me. Hotel Nikko is in the heart of Kumamoto, with the buses/trolleys right in front, the Tsuruya Department Store across the street (with the best bakery downstairs and lots of eateries), two arcades filled with restaurants, shopping boutiques, and an upscale grocery market. Kumamoto Castle is 10 minutes within walking distance, and Suizenji Garden is not far away for a peaceful afternoon of tea sitting on tatami mats. The Sakuramachi Bus Terminal is a 15-minute walk, and the JR Kumamoto Train Station is only miles away – both filled with great shopping, restaurants, and a grocery store. There are many excellent hidden cafes and authentic Japanese restaurants surrounding Hotel Nikko. I only wished the hotel had a gym and more English-speaking TV channels in the room, but Yamada san helped me locate a nearby Pilates studio. Other than that, I can truly say that Hotel Nikko is my home away from home, and there is no other place I would stay in Kumamoto.

Great downtown hotel with close proximity to mall and nearby attractions. Great view of Kumamoto caste. Hotel service people were awesome and accommodating. Rooms were very clean. In-house resteraunts were great. Laundy service was top-notch and very prompt. Highly recommend!