Tom
Google
We didn’t have good first impressions but we had a very pleasant stay overall.
We arrived at 7am morning and most restaurants were still close so we had to sit around the lobby, and we were met by a very unhappy and unreasonable front desk staff - just to ask to use bathroom and sit in the lobby and we were getting the nasty look. We went to wait in another hotel next door lobby who treated us much nicer than our own hotel!
However when we came back later at 2pm for our check-in, there was another gentleman, Tsventan Dimitrov who was so nice and friendly and helpful.
Overall very pleasant stay. The room is newly remodeled and roomy. The room very clean and modern. Our has a separate living room with fridge and microwave. Both smart TVs can stream Netflix and YouTube. The location is perfect , nearby the shops and restaurants but not noisy. We also feel safe around this neighborhood.
The restaurant behind the hotel serves the best seafood, we ended up eating 3 nights there !
We would have had a very different opinion about the hotel and overall Bulgarian if we hadn’t met Tsventan Dimitrov.