Katie M
Google
Disappointing Experience – Broken Shower and No Accountability
I wanted to like this place – I try to support small, family-run businesses when I travel. Unfortunately, my experience was deeply disappointing.
During my stay, the shower in my room was not working correctly and only had boiling hot water coming out. I tried to report the issue immediately, hoping for a quick fix or at least a reasonable solution. However they have no staff in the evening to help, and no number to contact for any help. Not only was the problem never resolved, but I was also told I would still be charged the full rate for the room. When I asked for a partial refund, the management declined, citing that they were a “small family-run business” and couldn’t afford to offer compensation. I responded asking them to reconsider their position, and they have chosen to ignore my requests.
While I sympathize with the challenges of running a small operation, I also believe guests deserve to receive the services they pay for. A working shower is a basic expectation—not a luxury. Refusing to take responsibility for that kind of failure, especially when brought to their attention, is not good hospitality.
I hope they reconsider how they handle issues like this in the future. I won’t be returning, and I can’t recommend this property to others until they take guest concerns more seriously.