PATRICIA LEMOS
Google
We trusted the hotel’s reception to provide a reliable recommendation, yet we were completely misled. We paid €175 for four people, with a total of €400 spent by seven people, expecting a professional and well-organized Aurora Borealis tour. Instead, we were taken to two poor locations with no real chance of seeing the lights, guided by individuals who lacked expertise and made no genuine effort to improve the experience. This was clearly an overpriced, unprofessional service, and it is unacceptable that the hotel endorses such a misleading provider.