Middleoftheroad5
Google
My visit was part of a trip where I stayed at three other hotels. In the months between making the reservation and my arrival, my credit card got hacked. The company issued me a new card. I didn't think any more of it. Three of the hotels had no issues with this and simply ran my new card at check-in. On the day of arrival, I stopped at a restaurant for supper and noticed two e-mails from the hotel informing me that they had tried to run my (old) card, it hadn't worked, they were expecting high volume, so they canceled my reservation for two nights. I called the hotel, and the clerk basically said the same thing mentioned in the e-mail. The clerk said a manager would call back. In the interim, I was in a bit of a panic, because I was tired from driving and, given the large event happening in town, figured I'd have to drive a ways to another town to find a hotel. When the manager called, I explained that, had someone tried to call me, I would have been happy to provide them with my new credit card number. (I don't check e-mails when I'm driving.) My phone showed no record of any attempted contact. There were no incoming calls or voicemails from the hotel. The manager reinstated my reservation. ||When I arrived at the hotel, I discovered there is no short-term street parking for check-in purposes. I parked in a gravel lot behind the hotel where tags were required and hoped for the best. ||Parking options were not voluntarily explained at check in. I had to ask where to park. I was told the public garage next door was free on weekends. That part was fine. What I was not told, however, was that it would be a good idea to park on the third level of the garage in order to access the skyway to the hotel. I was not told there WAS a skyway. After parking on the first level of the garage and pulling my suitcase onto the sidewalk, I noticed the skyway. I went back into the garage. The garage elevator was kind of nasty inside. I got off on the wrong floor initially (hotel and garage floor numbers generally don't match up- that part is normal). After figuring out the correct floor, I took my luggage into the hotel, up the hotel elevator and then to my room. I went back to my car and moved it to the third level in order to be closer to the skyway. All of this hassle could have been avoided with more specific instructions at check in. ||I was so frustrated with this whole situation that I checked out a day early. ||Due to the unreliability of this hotel to keep a reservation made months in advance, I would not risk staying here again. ||I will say that the room itself was very nicely appointed. The bathroom was pretty luxurious. The mattress was very comfortable. It was also clean.