Hotel Number One

This hotel is lovely. It’s in a great location, about 5-10 minute walk to the centre. Clean, friendly staff and spacious room. Loved the ability to top up your own water daily. Staff were accommodating as we asked for extra pillows (personal preference). Christmas decorations were amazing. |We had food and drink in the hotel and the food was exceptional and reasonably priced. Loved it!

I was charged a full additional nightly rate for a late check-out of approximately ninety minutes. On the morning of my departure, I experienced unexpected transportation issues while returning from the Museum of Westerplatte. Ride-hailing services were not operating in the area, which delayed my return to the hotel. This was outside of my control. When I arrived, I was informed that I would be charged the equivalent of an entire extra night. I fully understand the importance of respecting check-out policies. However, charging a full daily rate for a delay of only one hour and thirty minutes appears disproportionate and unreasonable. As an international traveler, my mobile phone was not functioning locally, so I was unable to receive calls from the hotel. I believe a partial late check-out fee would have been fair. Instead, the decision to apply a full nightly charge felt excessive and not aligned with reasonable hospitality standards. I hope management reviews this policy, as such rigid enforcement negatively impacts the overall guest experience.

Food is super tasty in the restaurant! Nice facility for children where you can drop off them and enjoy time also play rooms. Rooms are big though air is too dry and grey walls are a bit unwelcoming but everything is new and in nice condition.

Just left a 4 day stay at the Hotel Number one which was lovely and clean. I will say though that the staff on arrival were not friendly in the slightest, hardly any hello or welcome to the hotel it was almost like we had disturbed them. Once checked in our tv in our room did not work and there was also cigarette stubs on the balcony which we told a member of staff behind the desk and there was no apology and again very hostile vibe from the worker. However I will say that the Blonde girl who was there the next day was much nicer and actually spoke to us and was not miserable. The spa is a great touch but considering it promotes ‘relaxation’ perhaps sessions with adults only would be a great idea as 3 of the times we went it was absolutely packed with kids and there was no room to actually peacefully swim. Maybe an adult only session every few hours would benefit guests wanting the quiet relaxing time as advertised.

We really wanted to like this hotel. Unfortunately, there were just too many downsides. Don’t cheap out and just book Radisson if available… - Rooms: bad lighting, very “cold” and uncozy interiors, bad sound isolation and worn down showers, doors etc. The TV did not have any streaming services, and the casting function did not work. - The “spa”: Not connected to the hotel, and can only be reserved for 1 hour per day. Both saunas were out of function, and the place was also very worn down. Also, you have to bring your own slippers from home, or buy them at the spa, which is very annoying. - The hotel: Generally, the kids play area is a very nice addition, especially because there were “Animators” at the time of our stay, who were great. However, small things like the PlayStation Controllers charger station not working, and all the coloring pencils being broken/unsharpened just added to the feeling of things not being very well maintained. - Breakfast: Just okay, but did not feel like very high quality, with bad coffee, bad juice and low selection of non-polish options.

We stayed at this hotel for 4 nights in November. The first impressions were very good with nice decor, staff were friendly. The check in process was efficient. Our room was on the 3rd floor and was nice and close to the centre of Gdansk. We went for breakfast on the first morning however we decided to get breakfast from local cafes. The Spa was closed for refurbishment during our stay but we went to the hotel chain 4 star hotel to use there pool which was lovely. I would happily stay here again however I think you need to increase the English TV channels from only 2.

Overall a good experience stayed in the business studio and used the sofa bed which was easy to assemble and comfortable. ||Only issues is the shower head pressure wasn’t amazing and our shower wasn’t assembled correctly or was broken so we had to manually use the shower head and couldn’t move it up. Also the noise outside I know this isn’t the hotels fault but the building work starting at 7am was always a bit of a pain. ||Overall a great location for the centre and a good stay.

We love everything about this hotel, very clean, amazing staff friendly and very helpful, free transfer from the airport,delicious breakfast and meals everyday different stuff, lovely spa centre, me and my partner had a lovely 7 days in the hotel ,we visited different nice hotels in Gdańsk in the past but this one is our definitely the best one and definitely no 3 star I'll give big 4 star,thank you Hotel Number One for lovely stay we definitely coming back in February. Highly recommend 👌 Samira &Joe