Götz
Google
Disappointing Stay: Maintenance, Service, and Dining Failures
Where to start? This stay was frustrating.
Room Issues & Safety:
Positive is the very nice employees.
But:
• Our first room one window was burst.
• We were moved, but the "sea view" in the second room was completely obscured by overgrown vegetation.
• A safe was out of order, and our repair request was never answered.
Frustrating Service & Dining:
• Service was nonexistent. We waited an unacceptable 1 hour and 30 minutes for dinner, and when the food finally arrived, it was cold.
• A bottle of wine ordered for the room never showed up.
Uncomfortable Amenities:
• Even the pool area was uncomfortable: the sunbeds, with un-bent bars, were painful on the back and bottom.
Verdict: failures in maintenance, upkeep, and customer service. I cannot recommend this hotel.