Adel Khisamova
Google
I had a terrible experience with Hotel Odeon in Odense that I want to share to warn other potential guests. I booked a room here well in advance through Booking.com for the night of August 17-18, but when I arrived at the scheduled check-in time, I was informed that my reservation couldn't be honored due to a "mistake." The staff claimed they tried to contact me, but I never received any messages or notifications - neither in my email nor on Booking.com.
The hotel staff then told me they had arranged alternative accommodation at a different hotel. They claimed it was consulted with Booking.com. However, the first hotel they sent me to had no knowledge of my reservation, and I ended up being moved to another even worse hotel with a dismal 3.6 rating on Google. The room I was given was tiny, smelled bad, and lacked basic facilities. Despite my Genius 3 status with Booking.com, I was treated with complete disregard.
Hotel Odeon showed no concern for the inconvenience they caused and offered no proper solutions. They basically told me to "take it or leave it," claiming that all other hotels in the downtown area were fully booked. Tired and without other options, I had no choice but to accept their awful arrangement.
If you value your comfort and a stress-free experience, I strongly recommend avoiding Hotel Odeon. Their lack of professionalism and customer care is astounding. This was easily one of the worst hotel experiences I have ever had.