Hotel Ojo De Agua

You can tell the hotel is old and could really use some renovation. The furniture was pretty worn down, there was NO HOT WATER and it tasted salty :( Besides this, you get what you pay for. Location is amazing and for having a pool and access to the beach, price range is not too bad.

I give this 4 stars plus. The folks at the front desk are awesome as is house keeping. We did not eat here or drink at the bar, so I can’t speak about the staff there. First off for the reviewers complaining about blood stained towels / sheets. I don’t know where they come from but I rarely, anywhere see masses of people bleeding all over the place. Certainly not here. The stains you may see are from rust. Iron and salt water do not go well together. Iron oxidizes / rusts. Introduce salt water and its rust on steroids. While there may be a bloodstain on a towel or sheet, who knows? And blood has iron in it, so a blood stain may look like a rust stain on laundry. All of the laundry we touched here smelled like clean laundry, just like a fancy schmancy hotel’s laundry. If you have ever owned a boat or lived near the ocean, you know how salt water / wind / sunlight is working overtime trying to destroy everything. Rest easy, you are getting an exceptional value at this hotel. It’s a great beach location (sargassum season is what it is.) The neighborhood is lively and music can play late at night on weekends, but that just means folks are having fun and you should be out there having fun too. As for hot water, it’s not scalding hot, but warm enough for a comfortable shower. The bed was comfortable and I slept almost 9 hours my first night, a Saturday night. The air conditioner was perfect, amazing. We enjoyed our stay and will DEFINITELY come back here.

The room was more than fine. Mini fridge was cold, air conditioning worked great, beds were ok. Yes the showers are not hot but we were fine with lukewarm. Sure it’s not new but they kept everything super clean and the staff were great. My only big complaint was the lack of cleaning for the pool and the pool area. The pool at the second property was maintained but the smaller pool at the main hotel was not cleaned at all. It also needs new furniture and some loungers. The beach area also could have used some maintenance in terms of garbage and many of the chair cushions are in dire need of replacement. The new kabanas at the second property look amazing and will likely stay there next time. All in all it’s an incredible location with great staff and super affordable.

Good geolocalisation. Beachfront. Good service. Good price. But the quality of the room was not really good; many major thing was broke in rooms like toilet, bed, door, etc...

It is so refreshing to see in the other reviews that my bad experience was not unfounded, worst service, staff and experience ever charged me 600 pesos for a day pass when it clearly say 250 pesos for the day and in addition they refused to serve me food and drinks included in the day pass admission fee worth 400 peso, complete rip off DO NOT Recomend to visit this establishment, there is so many more places to go to in Puerto Morelos.

This place is dingee and has very few amenities. No hot water. No coffee. No drinking water when we arrived. We woke up to sewer smell coming from the shower. We were told to go to the beach club for seats with our wrist bands. When I got there the staff said they were all reserved but they were not full. When my boyfriend’s Mom asked them they said she could sit by the bar. Let’s just say you get what you pay for. It might be slightly better than camping

The photos on the website are obviously of better days. This place could have been lovely if it was just maintained with some care. Well situated on the beach, beach chairs and umbrella available at a cost and it has a small pool. Sadly, the reality is that it is rundown, dirty and poorly maintained. There are holes in the window frames, dirty walls, stained and limited pillows, towels and linens., broken furniture and on top of it all no hot water for several hours after we arrived and no water at all the next morning until noon. Beds are thin mattresses on plywood frames. Pool was not being filtered and staff were getting buckets of water from it for floor washing. It's a great price for the location but you really are getting what you paid for.

I would highly recommend you not stay here, even if it’s your only option. We arrived with no running water and that went on for two days! Front desk staff kept saying that it would be fixed in an hour, for two days! Once the water did come back we had some sort of swimming bugs that would call the toilet home. Flush them down and an hour later they are swimming in there again. I’m pretty sure they used swamp water to fill the cistern and this appears to be the same water that comes out of the shower and sink taps! The place is also a mess, and I mean mess. Stains on the walls, blood stains on the sheets, the doors falling off the hinges, staff using POOL water to clean the floors and wash the thread bare towels! The restaurant in the middle of the place is no longer part of the resort but stinks the place to high heaven with kitchen exhaust, no latter what time or where the wind blows the smell of used cooking oil hangs in the air. It would appear they paint the room regularly to hide the filth. Everywhere you look has paint droplets. Even the soap bottles in the bathroom were hurriedly painted around and left in place. Don’t believe the plethora of positive reviews you will find online, they have to be from AI bots or some other form of fakery. You can tell the place was once nice but it’s gone downhill since the posted pictures were taken. Eventually the manager, Francesco , was able to get us moved to another property, the beach club next door. I couldn’t get out of there quick enough.

Be careful when they stay at the hotel ojo de Agua because they stole my electronics and my personal items in the hotel they opened my room and opened the safe deposit box they stole everything I had inside and more personal things They don't give me their face they don't want to hold them responsible and they take a very despotic attitude. Police said it's not the first time they have many cases from customers from Hotel Ojo de Agua police said that the employees from the hotel are covering all .

Great location beds are ok staff super nice however, Booking. Com or Ojo de Agua placed our reservation for only 2 when we're a family of 4 and charged us the difference which was more than the room itself.

First time in Cancun, we went to Puerto Model is, beautiful town, nice people and this new hotel was perfect to stay. In front of the beach, chairs, towels, and shadow to expend the day doing nothing, except listen to the waves. I will recommend Ojo de Agua Hotel if you really want to take a quite time for you. The staff was very friendly. Mrs. Maria always want to do something special with the towels. I will recommend to come to Puerto Morelos. I recommend to rent a car at the airport and travel all the places you want to go or just stay in front of the beach.

After a long hot walk we were delighted to find this quiet, sleek, cool oasis. The atmosphere and the aesthetics created an awesome laid back vibe and dining experience. Reminded me of something you find in Malibu. We came at the perfect time (nobody was in the restaurant) and enjoyed the quiet and the overall surroundings. The space is open , has great natural lighting , and back entrance leads to the beach. The menu offers a huge selection of natural fresh juices and smoothies, over two pages. My favorite part of the meal was the Be Happy smoothie. We order the guacamole, the house salad and the Nelson Mandela sandwich (grilled chicken sandwich with cheese and peri-peri sauce.) Although the portions were generous and made with the freshest ingredients we were not that overwhelmed.However the general vibe, service, and presentation were all 5 star worthily.