Hotel Okura Amsterdam

After visiting Ciel Bleu during my previous trip to Amsterdam, where I stayed at a different hotel, I was so impressed that I promised myself I would stay at Hotel Okura on my next visit. Unfortunately, Hotel Okura did not live up to my expectations of luxury. While the hotel likely deserves its 5-star rating when evaluating amenities on a macro level, it lacks the meticulousness and attention to detail normally expected from a hotel of this class. I will set aside the fact that our rooms were not ready when we arrived at 12:00, which is understandable, and also the fact that we were given a room right next to the elevators despite requesting a quiet room far from the elevator months in advance. The handling of our dissatisfaction with the room location was not ideal. The receptionist was nice and tried to be creative but claimed the hotel was full. We asked to speak with the manager, and although we could clearly hear him raising his voice and sounding annoyed, he did not bother to address us personally. This was a bad start. The rooms are okay, pretty average looking. A major flaw is that the curtains do not block the sunlight. Visiting Amsterdam in the summer, where the sun rises before 6 am, resulted in poor sleep as we were woken up way too early. The water faucets are round balls, making it nearly impossible to turn on the faucet if your hands are soapy. Additionally, the shower flow is weak, requiring several turns of the round handle, which feels like a workout. 5-star hotels are evaluated on such edge metrics. We also booked an airport taxi through the hotel and received a voucher. When our taxi arrived at the airport and we presented the voucher, the driver started screaming at us in broken English, pointing to directions on the voucher to present it before the ride. While we share responsibility for not reading the voucher, it seems practical for the hotel to inform the driver in advance that we had a voucher and have him request it, or at the very least, highlight the directions to avoid embarrassment. On a positive note, the staff is very attentive and helpful. We felt safe and welcome. The breakfast is excellent, with restaurant-quality dishes. The spa is luxurious, though a bit far from the rooms. The rooms were regularly cleaned and made. Based on all the above, I am settling with a 3-star rating, which means I am ambivalent about whether to recommend this hotel or consider a revisit, especially considering its distant location.

First time in Amsterdam and this hotel provided amazing views with great service from the staff. There’s a Michelin star restaurant with amazing food and multiple options to eat around the area. It’s also close to the central part of Amsterdam so you can get explore fairly easily. Would recommend for anyone staying in Amsterdam

What we particularly liked about the Okura is how helpful and friendly the staff was. For example, the concierge was able to get us (or point us in the direction of) whatever we needed. ||Although our rooms weren’t guaranteed to be ready until 3 p.m., we were able to get in when we arrived around noon. A nice plus after a long flight. ||The rooms are clean and well appointed, the bed comfortable, the lighting good. The hotel’s common spaces are attractive. ||The rooms are a bit on the small side. Not where you want to spend a lot of time, but if you’re in Amsterdam, you’re probably there to see the sights and not to hang out in your room. The odd thing about the room is that the bathroom is separated from the rest of the room only by a glass enclosure—so, unless you put down a blind, you can see anything going on in the bathroom. ||There’s an excellent buffet breakfast—popular enough you should make reservations to ensure there’s a table when you want to eat. ||The only downside to the Okura is its location. It’s south of the city core and a bit of a distance from major sights. There is, however, a tram stop about a block away you can use to get to the Rijksmuseum and Van Gogh Museum. ||We also wish the room had come with instructions. We had a hard time figuring out which buttons did what.

Every luxury hotel in the world is unique, and the Okura is also unique among luxury hotels. The excellent employees at this hotel help make the Okura stand out as a true luxury hotel. I must remember that I am a visitor in this city, and not a resident, and although I do not foresee myself ever living in Amsterdam, I must acknowledge that the staff members all raise to the level of excellence in their given capacities in a city that does not suit me......my "cocoon" from the "in your face homosexuals" that do reside there. Even prior to my arrival at the Okura, many plans and arrangements were put in place by the hotel staff to accommodate my stay there, and what can one do beside acknowledging their good efforts, all suited to my comforts. Name the employees, and I respond "excellent"; name the services, and I respond "excellent"; name the recommendations, and I respond "excellent". The employees were all wonder and enjoyable to be with.....no one ignored me or my requests. The multiple clefs d'or concierge know their city, and dispense their knowledge unhesitatingly. The staff at the Okura were superb in my estimation, and I will always say of my stay there "excellent".

This is a very nice hotel. We stayed for a couple of nights before joining a river cruise. Staff were really friendly, and the room servicing was first class with little touches we didn't expect. For example, little cable ties for our phone charging cables. Food was good although the evening menu is a bit limited. Our food was hot and tasty though...Breakfast was very busy but with plenty of choice of hot or cold options with loads of fruit available. The sky bar is worth a visit for the view of the city. Overall, it was a very nice stay and we would stay here again.

I stayed here several years ago and came back for a conference. I was pleased that it hasn't changed much. Pleasant, modern Japanese themed rooms. Nice location, a little out of the centre but well connected by tram The conference centre is one of the better ones I've seen, not as soulless as many others.

Always such a pleasant stay at the Okura. The vibe is cosy. The staff are so welcoming and friendly. The pool and jacuzzi are fabulous. Special thanks to Rochanie who went out of her way to assist me. Looking forward to returning next year!!!!

Beautiful hotel. Great staff very good service and well mannered. Breakfast was amazing. Room was very nice and good size. Shower area was huge with bath. Highly recommended. Walk to city centre 30-40min.

We stayed here for 4 days. The staff and amenities were excellent. The suite was comfortable and large. The restroom was really large by European standards. Room was very modern with automated curtains and lights. The AC was functional and very cold. The room was always cleaned multiple times a day. Water and soda in the fridge were free - it was reloaded daily. The in-house Teppanyaki and Sashimi restaurants were amazing. There are multiple restaurants and an open air market within 10min walk. Taxis are always queued up for pickup. It's a great hotel and the staff are super nice. 100/100. Great stay...

We stayed for a couple of nights following a Viking river cruise on the Rhine. Both the hotel staff and the Viking rep were fantastic and friendly. Convenient location for our needs, and very close to metro, shopping, and restaurant areas. About a 12 min walk to the home where the Frank family lived prior to WWII; be sure to visit the Anne Frank statue. Pastry pop-up in Hotel Okura was a bonus!

Outstanding Michelin rated hotel in Amsterdam. Got a room on the 21st floor with a great view of the city. Four restaurants in the hotel: Ciel Bleu perched on the 23rd floor has two Michelin Stars serves up French fine dining; Yamazato has one Michelin Star and is a kaiseki Japanese restaurant; Serre has a Michelin Mention. There is also a habatchi table Japanese restaurant. Hotel has heated swimming pool, spa, panorama lounge, etc. Drinks in mini bar (beer, soda, juice, water) are complimentary. Truly a hotel destination as well as a culinary destination.

Excellent hotel - 5 star service all the way from reception to the choice of fine dining options. We were here with a Viking cruise - thanks Viking for choosing such a great hotel to end our trip with. Rooms are huge and well appointed. Bathroom is as big as a guestroom, very nice. Location is in the city, but outside the hussle & bustle of the central district - short 5 minute train ride and the train stop is right out the from door. The museum district is only a 15 minute walk.

Hotel is nice and service is good. BUT - the walls are thin. First 2 nights were great. 3rd night the room next to me there were several night workers in the room next to mine. Impossible to sleep, they were making noises nobody should have to hear for hours despite complaining to the front desk Highly discourage families/kids from staying here in particular.

Japanese themed hotel with Michelin star restaurant. Stayed here for three days as it was one the recommended hotels for Viking Cruise. Lovely hotel but the rooms are very tight. Great location! Many walkable destinations (restaurants, museums, shopping stores) and it was beyond beautiful to have a nice river right in the front of the hotel. Amazing food options! The buffet breakfast has many different cultural styles breakfasts. You will definitely find something that you like. One of the evenings we were too tired to eat out so we order room service and the food was as delicious as the presentation! I did take one star off because the food options are all super expensive, would have likes at least one cheaper option for quick meals and the internet was very spotty for working purposes. Also, the hotel and Viking cruise picked us up from the airport, I understand that most hotel rooms have afternoon check in however I wish the hotel and Viking worked together more to make it so after a long 16 hours of travel we had a room ready. Overall 4/5

Amazing staff, superb service and attentive housekeeping. I would highly recommend this hotel. Situated within walking distance from many restaurants and activities- very nice neighborhood. Lots of good options within the hotel and a lovely bar in the 23rd floor.

Beautiful hotel with great service. Rooms were very comfortable and spacious. Staff was very friendly and attentive. Several amazing restaurants inside the hotel. A bit outside of the city center in a more quiet area, it plenty of shopping and great restaurants near by.

We're coming off a Viking river cruise. Rooms are very nice. However it seems to a big convention destination so it's VERY loud at night. I had to go to the front desk to have them calm down our LOUD floor. Spent 6 hours walking around Amsterdam only to come back to a room that still was not cleaned . There are plenty of hotels in Amsterdam, I would not go back.

From the moment I booked my suite, I was warmly greeted with a welcome email asking if I have any special requests. Okura not only allowed us to check in early (our flight from Los Angeles landed at 7AM), but they also provided me with the suite I requested with an amazing view on the highest floor possible! Due to COVID, my girlfriend and I had to schedule a specific time for the amenities but this actually worked out to our benefit because we do not like big crowds. The location was exactly what we wanted. Okura hotel is less than 15 minutes from the airport and has the most amazing restaurants within 5 -10 minutes walking distance. We did not get a chance to eat at the hotel because my girlfriend wanted to explore the city, but we had some very strong drinks at the rooftop bar which had the best views, great bartenders and comfortable atmosphere. Highly recommended! The staff was my favorite part, they made us feel like royalty and provided us recommendations for entertainment, vegan food places (for my girlfriend), local hotspots and museums. I accidentally left my phone at the airport my first day in Amsterdam and the hotel was able to connect me with the lost and found department and also give me a discounted ride to the airport by one of their taxis. Nick at the front desk will make you feel like family! The room (executive junior suite) was worth every penny! My favorite features were the curtains automatically opening up to a panoramic view, the huge bathroom but most importantly THE BED!!!!! I chose Okura because I wanted everything to be perfect for our first international trip together and this hotel went above and beyond to make sure my girlfriend and I remained comfortable every single day. I am not lying when I say we will check for the Okura brand every time we travel and we are already planning our next trips to San Francisco for a wedding in October and Tokyo for New Years Eve and we plan to stay at the Okura!

Staff is great. Rooms are amazing. Loved the environment and everything about the hotel. View is AMAZING, from my window I could see the Dutch Cannals. Would definitely recommend it for everyone who is looking for a nice hotel in Amsterdam.

We stayed at the Okura towards the end of September 2019, during the KLM luggage strike. Hence we arrived with nothing. They were so nice to us by giving us toothbrushes and toothpaste since ours were stuck in the strike, it wasn't just a few hours and my traveling partner still hasn't reviewed her bag back home a week later. I was lucky and got mine delivered to the hotel The hotel manager on duty left a nice note apologizing for our inconvenience and a tin of strop waffles. Also they mentioned we should contact them if we need anything. HOWEVER, when I asked to use a house phone to call KLM they refused, so that was an expensive phone call. We needed that after what we had been through with KLM flight re-route & luggage loss. Thumbs down to KLM! At least the Okura staff was kind and welcoming. Besides that it's a true 5 star hotel. Excellent service, accommodations, room, bathroom and soaking tub. Not to mention the cutest engineer who came to fix my reading lamp switch. I wanted to break stuff to call him back. Oh well. Hit me up if you can figure out who I am, hint I've got short hair. Great hotel. Don't miss the bar on the 23rd floor. Great views and cocktails. The Gin Sunset was my preferred one.

This is the gold standard of hotels. Visited here for my honeymoon and right away the receptionist ensured our stay would be a memorable one. We booked the jr suite and had access to the executive lounge, with complimentary food and drinks available throughout most of the day. Excellent fitness center and pool/spa. The hotel is located away from the hustle and bustle of the City Center and very close to all that's happening in De Pijp, one of Amsterdam's trendiest neighborhoods. Can easily get the the city center and museums in less than 20 mins. The food at the hotel is excellent, a combination of Japanese, Dutch, and French offerings. You can't go wrong with this hotel, especially if you're looking for a peaceful place to relax.

A Japanese themed hotel in Amsterdam? Sure, why not! It's beautiful during the day when you stroll outside of the hotel. In April, there were tons of cherry blossoms around and the hotel is very clean and updated. It was a little difficult to find in the dark when the trains are closed, and it's kind off the path of where you would want to stay in Amsterdam. However, we stayed here for a few days before moving to City Centre in Amsterdam and it was a good way for us to unwind after a long day of flying. We stayed here for two nights and it was perfect.

From the outside, the hotel looks like a 4-star, but everything changes once you passed the main entrance. The front desk staff was very courteous and efficient, but their politeness seemed genuine and not staged. I was upgraded to the Executive room because of my membership to the Leading Hotels of the World. The room was spacious and smartly decorated. Bedding and linen were comfort at its finest. Been a Japanese owned hotel, they have a robot toilet that does more than most people care to experience...it was interesting to say the least! The Executive room gave me access to the lounge which has good quality food, snacks and drinks. They even stocked the finest Japanese beer...in Amsterdam, the home of Heineken! Breakfast is a feast. You can order your ramen noodle freshly made, or go with the traditional western usuals...all are part of the sumptuous breakfast buffet. The only drawback is the hotel is a bit farther away from the main attraction in Amsterdam for some people. I like it because it is tucked away is a nice quiet neighborhood, with plenty of picturesque canals nearby if you want some quiet time in this great city.

Very good hotel, i would easly recommend it. Food is awesome and bed is super comfortable with different pillows selection which is amazing for people who care extremely for their sleep quality. Extremely clean with friendly staff as well and if you are lucky enough you can get one of their amazing rooms looking directly to Amsterdam's city view which i found fascinating! Why 4 stars not 5? The room's floor is all carpet and looks not 100% clean, also for an allergic guy like me is awful, but unfortunately most of the hotels have carpet floors. Would come again for their amazing breakfast tho... hehe

Was here for a music festival at the RAI which is just a hop skip and jump away... The hotel is very peaceful, serene and pretty. Staff is very helpful even though we were making unreasonable demands. We were on the redeye, arrived way to o early. We wanted to get our room asap. We arrived at the hotel by 8 am. Check in is 2 pm. Check out is 11 am. So we knew we were unreasonable. And yes we were cranky. Or should I say I was that extremely cranky American. They actually got us a room by 10:15 am. They rushed a room's cleaning as they were fully booked the night before. So they get extreme kudos for being so cool. The rooms are standard. The beds comfy. Ironically, the bedding doesn't look great in person or on camera, it looks lumpy. But it is extremely comfy. Seriously. And they have a pillow menu. I ordered a soft, medium and firm. I liked the medium best. But used all 3 for my 3 nights there. I ate at the breakfast. It iwas good but not worth 35+ EUROS. Their food prices are way out of the price range. Don't get me wrong, it was good food but comparable to what you can get for their prices, I suggest eating in town. Also we had sushi as yamazata. It was again good, but not worth the prices. I personally like my sushi a bit more thinly sliced than how they cut it. But service across the board at all places, restaurants, spas were simply top notch. I would definitely recommend this hotel when in Amsterdam.

An excellent hotel with great service and wonderful (though expensive) food. But the internet access (via iBahn) is about the worst I have ever encountered. I paid the €12/day fee for "premium" internet. I can't even imagine what the free internet service is like. Surely a hotel of this caliber can do better than iBahn. I came here on business and really need decent internet access. Update: if you're a tech person, know that I was able to get much better internet service by dropping my client MTU to 1480. If you don't know what that means don't worry about it. I should have tried it the first day.

I spent the nigth here with wife and daughter last saturday. I reserved by phone the day before and that experience was flawless. 5-star customer booking experience. First impression at arrival: this is a top class hotel. Even the parking garage got upgraded over the past years. The Okura is beautiful, it has world class restaurants, it has a big spacious entry and breathtaking foyer architecture. I reserved an executive suite by phone. I was promised a separate sitting area. Turned out to be a big hotel room on the 19th (exec) floor, but it was not a suite. Beautiful room, but just not a suite. That is 3 out of 5, because the price I paid was absolutely suite level - I stay in international hotels about 100 nights per year and this was the most expensive 24 hours in the past 2 years. The executive lounge has the size of 2-3 rooms and offered afternoon snacks, but there was nothing between breakfast and lunch but fruit (banana's, pears, apples). The afternoon snacks included delicious small Dutch kroketten and that makes up for a lot. Very nice staff too. In this class of hotel, the devil is in the details and there were too many details not in order. A few examples: an empty, even dented KyoKo tea bottle in the minibar. The curtains were closed when we came in and it was not immediately clear they are on a remote control, but we figured that out quickly. The TV remote did not work well, bad batteries I guess. There is a Nespresso machine with a choice of capsules. The bathroom is beautiful, spacious and the toilet has Japanese gadget level 5/5. The orientation lights did not go off and a tech assistant, later a real electrician, had to come to the room to fix it. Which did not work, in the end these orientation lights were disabled, it took not very long but it was late in the evening. In the end it was handled well. The spa/health club: looked great, friendly staff. Unfortunately, staff called 30 minutes before a scheduled treatment to say the masseuse got delayed due to traffic. Traffic - on a sunday morning, seriously? We could watch half the Amsterdam traffic from our 19th floor corner room and I can tell you - there was none. No apology. The masseuse was good in the end, so 3 out of 5. Nice quiet pool with jacuzi. The choice at breakfast is of a mid class hotel. Could be better. I would have expected more Japanese choices, like different noodles, fish, udon etc. Also more choice of cheeses and meats for the locals. Although it was not busy at breakfast, the staff was not paying a lot of attention. An order for two capucchinos was not recorded correctly and the waitress had to come back to ask what we ordered. When my wife got her capucchino after waiting too long, it was cold. Come on, that is unnecessary. The cook suggested pancakes for my daughter (I like that he was actively monitoring the guests and came up with suggestions proactively). The pancakes turned out to be one small 5' one. I don't understand that, just make a few (Dutch style) and put them on a plate. Quality: good, but nothing special. The overall experience lacked apologies from the frontdesk for the various nuisances we reported. =============== Update 5/15 I was contacted by the hotel GM with a very friendly, detailed and well written response to my review, offering apologies and explanations about initiatives that will be taken to further improve quality. That is superb customer service and I have therefore changed my rating to 4/5 from 3/5.

A good hotel to stay. Just a little beat disappointed about by the spa but good staff an very good services. Japanese toilet of course were great and the tv in front of the bathroom was a plus ;)

I would have never guessed I would be staying at a Japanese themed hotel in Amsterdam but that is exactly what I did. Ha! They do not skimp on the luxury here. From super classy doormen, ready to assist you customer service staff at the front desk, a concierge that is present in the lobby, and decor that sparkles a modern japanese feel...this place aims to please. You would almost think you were in Japan until you walk outside the front doors. The rooms are a nice size, per Europe standards, and the bathrooms are large! Oh, and they have a bathtub and separate shower. The bathtub is pretty awesome (if taking baths at hotels is your thing). They even have a glass wall that lets you watch the person in the bathtub and rest of the bathroom if you so choose. You can also close a shade for privacy. We left to go tour the city and when we returned in the evening the maid had even laid out slippers and a towel on each side of our bed for our relaxing pleasure. I have never stayed at a Japanese hotel, and would definitely recommend this one. The only drawback is that it's quite a walk from here to the city center, about 45 minutes at an above average pace.

Hotel Okura is the most impressive hotel I have ever had the pleasure to stay in! When we got to the hotel, Hotwire made a mistake that booked me for two rooms that were not adequate in size. The staff was extremely apologetic for the mistake, though it wasn't their fault, and took quick measures to accommodate me. In addition to this, the staff went above and beyond in making sure we had directions to all of the local eateries and attractions. Hotel Okura is no doubt the hotel that I will be booking for all future visits to Amsterdam. Matter of fact, it is because of this hotel that I am super excited about returning!!! Thank you Hotel Okura for making my trip to Amsterdam perfect!

The hotel is very clean and well kept. The service is wonderful. Except for a few unfriendly staff. Constant phone calls and knocks on the door for different things was irritating. They tried to make money from us claiming we called to get the lock on the door fixed as we apparently broke it. But no such thing happened. The leisure area is very well kept clean and staff over there are nice. Pricey food etc Over all my stay here was good.

Came back from dinner to find a full turn down service which even extended to organizing my toiletries which were haphazard at best when I left. Talk about exceeding expectation! I'm having a beautiful cup of chamomile tea before bed following a nice soak in the large hot tub.

We spent two Wonderful days and nights. At this Japanese oriented hotel.The Decour was spot on the atmosphere was pleasant and inviting.The concierge went out of his way to make Our stay pleasant. The only downside to this place is the breakfast buffet. Seriously €29 per piece of toast and a cup coffee. But I guess it's my fault it is a buffet.This is the hotel that Viking cruises uses to end your cruise. You won't find a more glamorous hotel in Amsterdam.

This hotel was excellent. Every staff member was top notch, very concerned that our needs were addressed, very accomodating, very friendly & went above & beyond to ensure our stay was enjoyable. Josip is an asset to this hotel & should be commended for his talents. Everything we wanted to do was easy access from this hotel by tram, metro or walking. The bed was comfortable, the pillow selection a definite plus, the bathroom with shower & tub amazing & the tea kettle & tea amazing. Breakfast in the morning was amazing & caters to everyone's wants & needs. Only negative was having to wait for room check-in upon early arrival for Viking cruise extension. Highly recommend a stay here when in Amsterdam.

Great hotel! Fine prices and comfortable rooms and beds. Pay extra for the breakfast downstairs. Delicious and very filling. Brenda, a worker in the restaurant is wonderful. I would definitely stay here again

Where is the best view of Amsterdam to have cocktails, wine or champagne? This is "As good as it gets in Amsterdam"If your on the lookout for the best place in Amsterdam to find a marvelous view of the city then I would suggest visiting the Okura Hotel. It's a great place to get dolled up and enjoy dinner or cocktails. I have been here several times and love every time I come here. What a beautiful and fabulous hotel. I regret that I did not visit the one in Japan when I lived in Tokyo. The view of the city on the top floor of the hotel is stunning at Okura. The bar and restaurant is separate, so I would suggest making reservation if you plan on attending this five star restaurant. My favorite is the "Twenty Third Bar", it's situated on the 23 floor with a top view. I love coming here to soak up the ambiance, best specialty cocktails and spectacular view at night.

Nice hotel in a unique neighborhood location. Room was clean and modern. The pool and spa were relaxing. The surrounding area has a lot to offer outside of the center. The Albert Cuyp Market is a must! Great designer boutiques within walking distance. Close to the museums.

We stayed here for a very special night and it was wonderful. The staff are really nice and helpful and the rooms are beautiful. The layout reminds me of the St. Regis in San Francisco which is one of my favorite hotels in the world. We really made a time of it. Ate at the Restaurant (amazing, review to follow) and then rolled ourselves upstairs to our room. The rooms have a nice TV with hook-ups for any component (HDMI, etc), but they really should have been on a bracket that would allow them to move. Our TV pointed straight at a blank wall, about a meter from the bed... Oh, no ice machines (?). So you have to call down and have ice delivered to your room....a little odd, but not inconvenient in any way. Nice sized bathtub. There is also a spa for guests, but we slept too late to partake...hellas :) And a sweet top floor bar/restaurant/lounge! Clean 5+ Service 5+ Bathtub 5 Restaurant 5+ Location 5 Component hook ups for TV 5

The best hotel in the Netherlands! The best experience I've ever had. The whole weekend was a big surprise. The doorman was great, the receptionist was exceptional, the lady of Guest Relations was amazing and last but not least our Junior Suite was a blast. The TwentyThird Bar with her wonderful view was unforgettable and the breakfast was fully equipped with the best service. More than a five star hotel, it's a once in a lifetime experience. No words. Never ever will make such a review again...

Very nice comfortable Hotel Old school, proper service Restaurants are quite pricey Bar on the twenty third floor is quite cool Nice pool and sauna

Extremely clean rooms and modern bathrooms with separate shower stall and nice soaking tub. The hotel feels very luxurious. The bathroom wall facing the bedroom is glass, but you can press a button and an opaque privacy screen comes down. Also there is no lock on the bathroom pocket door. If you get room service and are used to American style pancakes, don't get the pancakes here, they are paper thin and would leave you hungry.

Very comfortable hotel, the room was a good size and fairly up to date. Slight negative of the hotel was the location, about 35 minute walk to the centre but that said, there were some restaurants nearby which were decent as they were more local than touristy.

We stayed 2 nights as part of a Viking cruise April 2019. Our carpet was filthy, AC didn't work properly, and our high end coffee maker worked once and then didn't work. I notified front desk and although the front desk person did apologize nothing was done. So why didn't they fix the coffee maker or replace it? Five star hotel, what a joke. We had better rooms at Best Western. Worse, they would not release any rooms to our tour group until after 3pm, and many of us had been up for over 20 hours. Their motto should be: How can we Not help you today? Horrible.

From the extremely helpful door man to the accommodations in the room, this is a top tier hotel. The front desk is good out of there way to be helpful. Okura is located in the southern part of the city, tucked away from the city noise. The rooms are exceptional. The glass walled bathroom has both a large soaking tub and separate shower. There is a screen for privacy. The bathroom electrical plug does accommodate both 120 and 220 plugs. There are no 120 plugs in the other parts of the room, an adapter is necessary. Okura has no on floor ice machines, so a call to room service is necessary for ice. The room does have a completely stocked drink and snack refrigerator. To get to the heart of the city, a taxi or public transportation is necessary, as it is a good walk. Public transportation is about 3 blocks from the hotel and day passes can be purchased at the hotel. The public transportation does not take cash. We found our iphone maps did a great job of listing which trolley to take and the stops to our destination. To make an airport connection allow about an hour of drive time as the traffic and can really bad in the mornings and later afternoon. Check out the restaurant reviews... the restaurants in hotel we visited were 5 star are well.

Great for conferences. Loved the views from the bar on the 23rd floor. Yamazoto earned the kudos from Michelin. Room service was perfect. Staff was helpful. The only reason this didn't get a five star was their in-room internet service was among the worst I've experienced in Europe.

I love staying at this hotel when I'm in town for business. Everyone is very nice and accommodating. The views are wonderful from all sides. On my recent business trip, the concierge Mohamed Magdi was incredibly helpful in getting us a dinner reservation for 12 people with 6 hours notice at a really great Indonesian restaurant called Desa. This hotel is walkable to many restaurants as well as the RAI convention center.

Hotel Okura is an amazing place. The hotel staff go out of their way to make your stay as perfect as it can be and the location is perfect, not to mention the great amenities and views. I will definitely be back!

Wonderful staff, plush bed, and a bathroom to die for. What more can you ask for... Plus it's far enough away for the crazy touristy city center but still close to everything you want.

Incredible service, terrific views from our room on the 18th floor. My only complaint was the bed/pillows were a little more firm than I like. When in Europe, I am accustomed to down bedding. Was surprised this was not the case with this hotel. However, since this is a Japanese hotel, that may be the reason for the more firm bedding. That being said, I was impressed with every other aspect of my stay. Our concierge, Rex, was particularly pleasant. His recommendations for touring the countryside was expert. We were well informed and provided enough information to make the most of our journey. The hotel restaurants are quite nice as well, several of them hold Michelin star status. They did not disappoint. The bar on the 23rd floor boasts panoramic views of the city, not to be missed. We never waited for a car, not once. I don't think I ever opened my own door, either. That provided a feeling of luxury. The rooms are magnificent. The bathroom, with its gigantic tub and heated toilet/bidet is quite nice. The office was helpful. The laundry service top notch. The list goes on and on. This hotel deserves its 5 star rating. I will stay here again.

Wonderful hotel with amazing views. First-rate service in all respects. Beautiful spa and pool. Comfortable bed and luxurious bathrooms, particularly by European standards. We were extremely pleased with our experience there. Highly recommend it. It's not in the center of Amsterdam, but it is a pleasant neighborhood and quiet for sleeping and it is quite easy to get to anywhere you want to go by bike, foot, tram or taxi.

This hotel was a major disappointment. For this price point, (it's about $400 a night) they don't get many of the basics that you get a lower end hotel right. For example, I was there for 6 nights for a conference. I never once got a hot bath. If you like luke warm baths, this is your place. On a daily basis, the maid service moved most of my things from one bedside table to the other side. Wouldn't you guess if they were on the right side, they were there for a reason? I moved them back every day--every day they moved them to the other table. They simultaneously knock and walk into your room for a turn down and for maid service which I found annoying. After the first night of this, I explained I didn't need a turn down service at any time while I was there. Two nights later, they were barging in again. The TV remote never worked right--I initially thought it was the batteries, had them replaced. Nope. Unless you get out of bed and go stand in front of the TV, the remote really doesn't work. At that point, what's the point of a remote--I could just get up and change the channel, if it had a knob. The bathroom has a glass wall so you're free to take care of business and wave to someone in the main room. Not sure who this appeals to.....This was rated one of the best hotels in Amsterdam. Truly, it's not even the best hotel I've stayed at in the past few weeks. And it's in the boonies--it feels like the outlying area of Amsterdam. All the sites to see are a good 25 or more minutes away. Would not stay here again. The gym looks very nice, though the one night went down (10:30) it was closed. I'm just used to 24 hour gyms.

Excellent hotel, first class service and excellent restaurant, comfy hotel. Very clean and excellent staff.