Marko B
Google
a family member was supposed to stay at this hotel but had to cancel last minute, due to the sudden passing of the father.|After kindly contacting the hotel manager to find the solution, i was neither offered a (partial)refund nor any kind of understanding and kind refusal (which would’ve been ok). Instead, met with the managers extremely rude attitude, discrimination, accusations that i have made the story up and conspiricy theories about me being part of AI-World.|The main argument of the hotel was that booking “so cheaply at their “premium” accommodation” (which clearly does not meet any standards whatsoever) for 180EUR a night, I should not expect any understanding from the hotel and should contact booking com only.|As a foreign national, i am not allowed to come into the managers country, Germany, and tell her how to live - was another highlight of my discussion with the CEO/manager of hotel Olympic.|at the end, got offered a 50EUR by the lady, while listening to arrogant accusations that my story is false. The reason for the offer was apparently a sudden “good person” willing to stay at the hotel.|She then explained to me, that she only puts “good” people at her hotel and I am not that. Would’ve loved to hear the criteria’s for being “good” in the Bavarian terms. (We all probably know the answer:)||My family was and is ready to provide all the necessary documents to prove the story. Me and the intended guest of hotel olympic are Level Genius 3 Guests on booking.com.||Shame on you, Team Hotel Olympic.