Hotel Once Bangkok

My husband and I were in the Executive Jacuzzi Suite. It looked just like the photos. The rooftop bar was nice, and we sat outside there every night and got a nice view of the city. The river isn't as close as I thought, but it can be seen from the rooftop. The staff were very nice and helpful. One night, when we were sitting outside, one of the staff members brought us outdoor cushions and pillows for the chairs (they put away after hours). The only thing we didn't like was the breakfast. Overall, a nice hotel.

We booked this hotel after seeing so many amazing reviews and beautiful photos online, but unfortunately, our experience was very different. From the moment we arrived, the area outside the hotel had a really strong, unpleasant smell, and we instantly regretted our decision. On the positive side, since it was our anniversary, the staff surprised us with an upgrade, a card, and even a cake in the room, which was a really thoughtful touch. We were excited at first—until about 20 minutes later, housekeeping suddenly knocked, pushed their way into the room, and went straight to check the bathtub without explanation. A few minutes after that, another staff member came by and asked if we had reported a smell in the tub (we hadn’t). It was confusing and very unsettling. Unfortunately, the room itself was also disappointing: • No shampoo or conditioner provided in the shower • Low water pressure • Mold in the shower area • The water had a very bad odor • No blackout curtains, so the room was very bright and difficult to sleep in Overall, the hotel did not look like the photos online and the constant bad smell—inside and outside—made the stay very unpleasant. The small anniversary gesture was nice, but it didn’t make up for all the issues. I would not recommend staying here. YOU ONLY STAY THERE ONCE && NEVER AGAIN!!

Excellent, welcoming hotel. I arrived at 9 a.m., and Miss Polly was kind enough to offer me a room better than mine, rather than a 2 p.m. wait. Excellent location. Very beautiful and well-maintained. I'll definitely be back!

The room was amazing, with a fantastic jacuzzi just five steps from the bed. But what really impressed us was the treatment that we received. One of the best treatment we’ve ever had. Young, friendly team with a real sense of hospitality. The rooftop staff made our stay better, very funny and lovely people. They made us laugh, have fun, and feel completely at home. Best hotel in bagkok

wifi super fast. people are so nice and helpful. staff speak good English. bed so comfy room spacious it has a bath tub! breakfast collection is limited, but all dainty and delicious vegetarian frienly

Very friendly staff and offered us free upgrade and early check in allowed (we arrived around 11am) Wonderful! Enjoyable stay! Will definitely come again

Stayed here for our anniversary. Location is great, walking distance to restaurant/food stalls, 7-11, and Asiatique. Our booking was upgraded from deluxe to executive jacuzzi and they even prepared a card and cake to celebrate the happy occasion. The room itself is very spacious; plenty of space for storing luggage, a king bed, spacious bathroom with rain shower head and the toilet has a bidet, and a jacuzzi right in front of a ceiling-high window. There are electric blinds so you don’t need to worry about privacy. All the staff are very friendly and helpful. Right after we arrived, the doorman immediately approached us to help with our luggages. The reception speaks fluent english and gave a brief explanation about the hotel’s facilities. There’s a restaurant at the 8th floor and the pool is on the ground floor. Pool size is OK and you can see the Chao Praya River from the restaurant. Overall very pleased with our stay and would definitely come back if we are ever in Bangkok again.

Do not compare reality with the photos you see on the website. However, the hotel is still excellent in their own ways. The room is spacious and clean. The clothes closet was wall mounted. For those who are vertically challenged, it may pose a problem to hang your clothes. There was only basic amenities provided. No bedroom slippers, no ironing facility, and 4 clothes hangers only.The hotel's location is not so secluded that even taxis do not want to go. Moreover, it is within walking distance (15-20 min) to Asiatique where avariety of restaurants is available. One can also take a ferry from Asiatique's pier to cross the Chaophraya river to Icon Siam - a very modern mall.