Hotel One Shot Fortuny

I loved the feel and the design of this hotel but when you almost pay $300 for a room it’s disappointing it doesn’t include breakfast.||The receptionist was great at my arrival but when I later complained about the TV reception (I couldn’t receive the three TV-channels I wanted to watch) he got quite condescending and said he would sent up a technician but that man never arrived. This is NOT okay in an expensive hotel!||The hotel is on a quiet street but the rooms facing the courtyard are too dark for my taste so if I were you, I would ask for a room facing the street.

I stayed at the hotel for 5 nights and overall the experience was great. It’s on a quiet street with lots of embassies and offices nearby; it wasn’t super-buzzy but I always felt safe walking around even at night as a solo female traveler. The location is great, with buses and trains a short walk away. Major attractions are all easily accessible. |The lobby is small but features interesting modern art pieces, with a cute courtyard as well. The room is huge, and well-equipped (no iron in the room, but available on request). |Check-in was efficient but not particularly warm (likely not helped by my extremely limited Spanish skills). I arrived around 10am, and understandably my room wasn’t available for a few more hours, but even being shown where a bathroom was or recommendations for some nearby coffee spots would have been nice. Having flown from Australia, the chance to catch my breath before heading out again would’ve been welcome. |On the other hand, front desk was very helpful in offering me a travel adaptor for the duration of my stay when I foolishly left mine behind. |The room was very generous in size, with functioning windows (a real plus these days) and a comfy bed. Everything felt modern and was very clean.

This hotel is not worth the money you pay. There are many other 4 star hotels nearby with similar prices and a much superior experience. Our room was very dirty. We won’t be going back.

Keycard stopped working every single day, receptionist set the keycard for checkout yesterday instead of 3 nights, so because of her mistake i have to go back down to request my card gets rechecked where I had to again wait in line, then the card stopped working the next day probably because she put the wrong date again, and when i go back down again the next day then same receptionist gets an attitude (!!) and tells me to keep the card away from my phone (Having traveled for the past 20 years, I just love getting instructions on how to use a keycard from a receptionist who is clearly at fault here when it’s her job so she was probably trying to keep her job by covering it up and getting sassy at a client. The cards need to work, and receptionists need to do their job correctly as this is the one thing they are in fact paid for. Please hire trained staff, lots of quality people trained in hospitality here. Dear hotel one Shot Fortuny management, fire this aggressive and incompetent receptionist with curly blond hair who can’t get the dates right twice and dares to get an attitude whenever she fails to do her job, and hire a professional who actually wants to work here. If I wanted to fix your non working keycards on a daily basis and teach your staff how to write down a number I would have gone to a cheaper place. Having received feedback from the reception manager after that, I have increased the review from 2 to 3 stars. I hope they understand - the issue is not the mistake, but the entitled attitude of this one reception staff member while trying to cover their mistake.

Not an expert to benchmark hotels in Madrid (630euros for 2 nights for 1 person), but struggling to understand why they charge you sparking water at breakfast (because it is not on menu). You need to review your offering guys ;)

Very European charismatic hotel and modern touches. Check in is so friendly and the location is off from the busiest spot but still walkable

Great hotel with amazing facilities. Considering its a 4 star hotel the service and food is just outstanding. I love the little touches they provided, such us jelly's, toothpaste and toothbrush teas and coffees and more. These little things makes a huge difference when you travel. The details in design are just outstanding, everything is matching and its just beautiful😍 The breakfast is simply amazing and I would recommend buying it as package! Location of this hotel is great and nearby great attractions and restaurants.

It was a very good stay. We stayed at the hotel and the truth is that we loved it. It is very well located, close to everything but at the same time very quiet and pleasant. Comfortable, functional and modern rooms. The customer service is also wonderful and the breakfast is delicious. We will choose it again if we travel again to Madrid.