Hotel One Shot Luchana 22

A very central location in Madrid to visit all main spots with short walk. Very easy to check in and out. Rooms are clean and bed is comfortable. A nice restaurant at the entrance and in rooftop of the hotel to try tasty amazing selection of Pinsa's! overall a 5* for the last experience.

Truly the most chaotic experience from start to finish. First, it was impossible to book on the site and finally able to get a booking direct. They charged me twice and then eventually refunded the other. Throughout the time, we'd ask for things like an iron multiple times from the front desk and never received it. Housekeeping and the front desk are impatient and rude. There seemed to always be guest issues or chaos at every turn. BUT THE BIGGEST PROBLEM... After two nights, we noticed that the ceiling of our room was leaking (attached photo). They ended up changing our room to a nicer one ("the penthouse"). Then, a couple nights later THE ENTIRE CEILING caved in to the floor below. How do I know? At 5:30AM someone came and banged on our door frantically and screaming about "Is your shower running?". When I said, "no," they left with 0 explanation. An hour later, more banging on the door. And they say "FIREFIGHTERS!". I let them in the room to analyze and there was nothing and so they abruptly left. We look outside the window and could then see in another room where the ceiling had caved in. The whole hotel was running around and squeeging as we left. When we checked out, there was ZERO acknowledgment of the absolute chaos state in the hotel. Then, as I had extended my room for a night, they charged me the FULL PRICE of the penthouse. Do not stay here. But honestly, I'm not even sure if there's a hotel anymore.

Travelled to Madrid for work for a few days and stayed at the One Shot. I think I’m right in ||saying it’s advertised as a four star hotel – but for me it lacked the service and amenities ||for this rating – especially as a business traveller. ||The hotel is designed so that all rooms face onto a busy street – luckily they found me a ||room on the fourth floor – which was still quite noisy as the double glazed windows ||didn’t fit properly. The drain for the ‘raindrop’ shower which they bang on about on the ||website was blocked – so on my first use it flooded the room. ||The restaurant had inflexible opening times. It’s advertised as being open from midday ||to midnight – but in fact it closed from 4pm and doesn’t start serving dinner til 8pm. ||When I’m getting up early the next day for work, I don’t really want to wait til then for ||food - but that’s a widespread problem in Spain I suppose. Also there’s no breakfast ||buffet – it’s waitress service. I was lucky as at 7am as I was the only person in the ||restaurant – but I imagine if things were busier and you were in a rush to get to a ||meeting, that could be a problem. I have to say though – the restaurant did serve nice ||food with friendly service. ||The worst aspect of the hotel was the unfriendly and unhelpful service I received from a ||number of the receptionists. I wanted to check out later as my flight wasn’t til the ||evening but that was an immediate no. And although the hotel was very quiet – they ||wouldn’t lend me a room in the afternoon to change. They couldn’t provide me with an ||iron or ironing board so I had to iron my shirts with a rather ineffective steamer. And ||when I asked how I could get food early evening that just told me to ring uber up and eat ||in my tiny room!||To cap it all at check out – even though we were paying a fair amount for the room – they ||tried to charge me 2 euros for a bottle of water I had drunk which I had (wrongly) ||assumed was complimentary. So petty! I was pretty fed up with them by this time so blankly ||refused.

DO NOT RECOMMEND. This was our first stop in Madrid and besides the location this was extremely disappointing experience. Upon arrival the room was dirty and we wanted to change to another room, which ended up being even dirtier. So we switched back to the original. Room was overall dirty and seemed unkept, shower was making extremely loud noise and I couldn’t believe we paid 200 euros a night for that mess. Then on our last night I discovered that the mattress on which I was sleeping had god knows what type of reddish stains all over it. I felt totally disgusted and wished I saw that earlier so we would just leave this place right away. Disgusting

Second time here and it makes an excellent base for both exploring the area - that has lots of great bars and places to eat and hotel location offers easy access to other parts of the city via public transport. Rooms are nice and beds super comfy.

I hate to leave negative reviews, but we had a terrible stay at the One Shot Luchana! The only redeeming quality about our experience was the location. This hotel is located in the heart of Madrid and right next door to public transit options as well. Our room was sufficient but nothing above average. The beds were not sturdy and not comfortable. After reading concerning reviews and safety and theft once we arrived, we did not risk it and declined housekeeping throughout the weekend. The staff working the front desk were standoffish and unhelpful. Our shower leaked and nearly flooded the bathroom floor everytime we took a brief shower. And worst of all, our room did not have WiFi throughout our entire stay. The WiFi worked in the lobby so we knew it was not a connection issue. When we brought this to staff, they were anything but helpful and did not offer any resolution. I would look elsewhere for your stay in Madrid! Certainly not worth the price based on the staff, experience, and amenities we had.

The WiFi didn’t work the 4 days we were here which made working quite difficult for me. Most travelers rely on WiFi to complete basic tasks and having to go down to the lobby whenever I needed to use my phone was frustrating. The front desk staff was not at all helpful any time I asked for an update and refused to share the staff WiFi with me. I understand it’s for staff but if no one from maintenance is going to fix the WiFi for 4 days, it would’ve been helpful to get some sort of assistance or problem solving from the staff. The beds were squeaky and jumpy and the bathroom flooded every time we took a shower due to poor engineering. The location was great, that’s the only positive feedback I have. Wouldn’t return.

This hotel is far to be a 4 stars hotel. Noise place. The bed is terrible, feel like a coffin. Old mattress. The room is in a bad shape too. In my room the toilet was loose. The maintenance is terrible. Look for a different hotel it's not worth the money.