Nagasilpa Kilambi
Google
We stayed here for 4 nights and really enjoyed the convenient location—close to the Prado Museum, Gran Via, and Atocha Station. As first-time visitors to Madrid, we found the city incredibly walkable, and the hotel’s position on a quiet street made it even better. Our room didn’t face the road, so we had absolutely no street noise and slept very comfortably.
The staff was warm and welcoming throughout our stay, which we appreciated. While we had no major issues, there are a few suggestions for the management to enhance the overall experience:
1. The room could use a fresh coat of paint—there were visible scuff and shoe marks on the walls.
2. A privacy curtain and a towel rack in the bathroom would be helpful.
3. The shower drain needs attention—it’s oddly placed higher than the floor, which caused water to pool.
4. The TV had mostly Spanish-language channels—having at least one English-language channel would be a thoughtful touch for international guests.
5. Also, bottled water was not provided in the room, which we’ve found to be a standard courtesy in most European hotels.
Overall, it’s a great base for exploring Madrid, with kind staff and peaceful surroundings—just a few updates would make the stay even better.