Tsiana Mayes
Google
I recently stayed at Hotel Opera and overall had a great experience. The hotel itself is beautiful, with a fancy and inviting welcome at the front door that sets the tone for your stay. The rooms were spotless, well-maintained, however i did have a shower that was clogged up with hair but it was addressed IMMEDIATELY once I called about it.
The hospitality was great, and Karim made every effort to ensure my stay was enjoyable.(I traveled alone). It’s clear that a lot of thought and care goes into guest satisfaction here.
However, the only DOWNSIDE was an unexpected moment when I found the concierge sleeping on the couch during the night. He was laying on the breakfast nook right by the bar area with the hotel phone in his hand snoozing away. LOL.Hence, why I couldn't get a answer after calling multiple times before making my way downstairs. This was disappointing, especially since the hotel advertises 24-hour room service. While it didn’t overshadow the positives, I hope management addresses this to maintain their otherwise high standards. After he woke up, he proceeded to give me opened cookies which i didn't appreciate but it made me laugh more than anything.
Overall, Hotel Opera is a wonderful place to stay, and I would recommend it to anyone looking for a clean, elegant hotel with great location from the train station and walking distance to the Marienplatz.