Anna V.
Google
I booked 4 nights for our family (2 adults + 2 kids) directly through the hotel’s website, not through Booking. Since it was just a short trip, we wanted a really nice vacation. I booked a Superior connected family room, sea view, balcony, all-inclusive.
We arrived a bit late, around 7 p.m., during dinner. The first shock: our booked room wasn’t available “due to occupancy.” Instead, we were put in two separate rooms “just for one night” and told we’d move to some junior suite the next day. Already then it felt like a scam — later, after checking the price list in the room, we were sure of it.
The second shock: the food. This hotel is advertised as 4 stars, but the food was worse than what’s served to crew members on a ship (and I know what I’m talking about).
The next day, the “junior suite” turned out to be a tiny corner room with an AC louder than a lawn mower, which we had to figure out how to vent ourselves. To make things worse, they squeezed in a baby crib, leaving no space at all.
Lunch was another disappointment. Both the confirmation email and the in-room brochure said it starts at 12:00. In reality, it started at 12:30 — something reception knew but didn’t bother to mention. Try explaining that to a hungry 4-year-old who barely touched breakfast.
Parking? Paid, but no spots. We had to stop in the rain near the corner of the hotel, and in the morning we got a warning for parking “in the wrong place.”
We left the hotel right after lunch and paid for 1 night at the original price + taxes (again, even though they were supposedly included).
Notes:
Crumbs from previous guests on the table.
The cheapest toilet paper.
The toilet wasn’t fixed — it banged loudly against the wall every time you stood up.
The flush system felt straight out of old Soviet communal apartments, where you could literally tell from the pipes whether your neighbor upstairs went #1 or #2.
Soap and shower gel dispensers were once glued with double-sided tape; now they just stood by the wall.
When we stepped onto the balcony to enjoy the sea view, we found “the sea” much closer than expected — water from the upper balcony drained onto ours and just stayed there.
The kids’ club? Only drawing tables and a tent, and children weren’t allowed to stay without parents. Forget about spa time if you’re with a 4-year-old. The so-called PlayStation room had one broken steering wheel, and even my 12-year-old needed a supervisor to play.
In the end, during lunch we booked the remaining 3 nights in Zadar at Falkensteiner Club Funimation Borik, and we didn’t regret it for a second. The difference between “4 stars” and “4 stars” can be a huge abyss — and here it was, for barely 100–200 euros more.