Madhusudan Nayak
Google
I recently stayed at Hotel Pal Heights in Bhubaneswar during a business trip and overall, it was a decent experience with both highlights and areas that could be improved.
The location of the hotel is excellent. Situated in Jayadev Vihar, it’s in the heart of the city and well-connected to most key places including KIIT University, Bhubaneswar Railway Station, and the airport. There’s also a shopping mall attached to the hotel, which is convenient for grabbing a quick bite or picking up essentials.
The check-in process was smooth and the staff at the front desk were courteous and professional. They offered a welcome drink and helped with luggage. I had booked a Premium Room, and it was quite spacious. The bed was comfortable, the air conditioning worked perfectly, and there were all necessary amenities including a mini-fridge, electric kettle, flat-screen TV, and a safety locker.
The bathroom was clean and stocked with basic toiletries. Hot water was available 24/7, and the shower area was decently maintained. Housekeeping staff were polite and responsive to requests for extra towels or room cleaning.
One of the best features of the hotel is the rooftop restaurant ‘Breeze’. The ambiance was great, and the view in the evening was beautiful. The food was decent, especially the Indian menu items. However, breakfast (which was complimentary) felt very average. The spread was limited and lacked variety – it could definitely be improved, especially for a 4-star property.
There were a few things that could have been better. Firstly, the room I was initially given didn’t have a window, which made the space feel a little claustrophobic. I had to request a change, and though the staff obliged, this should have been clearly mentioned during the booking process. Also, some in-room items like the safe and fridge weren’t working initially, and it took a couple of reminders to get it fixed.
The room service was slow, especially during evening hours. On two occasions, I had to wait over 40 minutes for a simple tea order. A little more efficiency here would go a long way in enhancing the guest experience.
Lastly, some of the common areas could use better upkeep. The carpets in the hallway seemed a bit worn out and the lighting in the corridors was too dim for my liking.
Overall, Hotel Pal Heights offers a comfortable and safe stay in a great location with spacious rooms and good dining options. If the management focuses a bit more on service speed, breakfast quality, and maintenance issues, it could easily be one of the best hotels in Bhubaneswar in its category.
