Hotel Palace Berlin

What a wonderful hotel! We enjoyed our weekend here so much from checking in to checkout we were greeted warmly by the excellent staff, indeed the staff throughout this hotel are all so warm and friendly...always a cheery greeting as you meet them. Our room was beautiful in plush vibrant colours with the best hotel bed ever! The bathroom was very big with separate tub and shower and lovely rituals products. The towels were soft and plentiful and bathrobe and slippers excellent quality. We were given a much appreciated upgrade to a premium business room and it was spacious and kept immaculately clean with good size and great air conditioning. There is a fridge which you can have filled or just fill yourself, water is provided and on arrival we were greeted by a sweet treat and an excellent red wine. The breakfast buffet is fabulous with a huge range of food and drinks and again excellent friendly wait staff. There is a spa with a sauna space for a small additional charge which I would recommend as this was such an oasis of calm after a busy days exploring. The communal spaces are beautifully decorated and kept so clean and fresh floral touches everywhere. The lobby bar offers a great selection and is a lovely place for a nightcap. The location is excellent and you can stroll through the Tiergarten to all of the landmarks. I would highly recommend this wonderful hotel.

Centrally located across the road from the Berlin Zoo, this hotel features modern decor, an excellent breakfast offering and an in-house steakhouse and bar (did not try the former and did try the latter). Had a few issues with the room - any time the climate control was adjusted it would switch off and take up to 15 mins for the a/c to switch back on; also, the overall water drain system was somewhat faulty. At times, some staff members could have been a little more helpful. All in all, we had a good time here.

A fantastic hotel the rooms are amazing and comfortable they are also cleaned everyday. The staff are very helpful and friendly. The whole experience staying here was perfect thank you for looking after us the way you did. I will gladly stay again over and over

What a lovely hotel! Not least, a big compliment must be given to the staff. Nothing is too small or too big here. We really enjoyed our stay and would love to come back. Even the little things have been thought of here. Lovely pool/spa area. Very nice and large breakfast buffet

I think Palace hotel has the best beds and pillows I have ever experienced. Everything was great, from the time we checked in to the time we left. The staff is very caring and that makes the stay more special. |The location in perfect and near to all the amenities. The hotel is clean with beautiful ambience.

High quality hotel with its price. According to expectation, room was clean, nicely furnitured. Breakfast excellent with plenty of choices and fresh food. Definitely good decision in Berlin.

We had our Messaging conference here this week, hotel was quite central, and a good walking distance to many restaurants and mall areas. Service was also excellent, they have a nice bar near the lift area where there is access to outdoor area.

The hotel itself was nice—clean rooms and friendly staff. However, I’m giving only 1 star due to serious post-stay issues. I was charged twice for my stay, and despite multiple attempts to contact the hotel, I’ve received no response or effort to resolve the situation. Their lack of communication and accountability has been extremely frustrating. I’ve had to escalate the matter through my bank and credit card provider, as the hotel has shown no urgency in addressing the issue.

A nice hotel with friendly staff. Rooms are well appointed. Front desk was surprisingly disorganized for a German hotel.

This is no Palace and certainly not the quality of a Leading Hotel. The location is great. Right across from the zoo. The bed is wonderful. The first night our tv did not work. The second day our coffee cups were left dirty and tonight our third night no turn down service and no chocolates. Plus our heat was turned up and the room was very hot. Just a few things to be aware of if you stay here. The business room has no drawers. The shower is tricky and the floor can get soaked. We did contact the desk about the cups and were given some chocolates and a note of apology. However since we had no turn down service tonight the dish was left on the desk. We had higher expectations of the Palace Hotel in Berlin

Just an okay experience. First off - the hotel is in a good location if you want to be around the hustle/bustle of the shopping district. The staff is nice but not really warm. And unfortunately, no one seemed to give the correct directions for anything (money exchange location, train station, specific restaurants, even general suggestions such as "where can we find a good bakery?" We were upgraded for free at our check in and received a larger room but with most likely one of the worse views. We were in a room that seemed to be at the same level of the roof line so we saw machinery and other ugly stuff on top of the roof. We never opened our drapes. The room itself has lush textures and materials to it, but don't let the "cool" lighting trick you. It is completely inefficient and you end up having to switch up/down dozens of switches. Our floor lamp when switched off at night, stopped electricity into that outlet so we found out the morning after our first night that our phones were not charged. Annoying. The shower is tiny and not tiny like "non luxurious tiny" It is appx. 2'x2' and the shower head is massive for the tiny space. As an interior designer, I have no idea what designer would give the okay on such an inept design. The shower head had a thick and long hose to it that we basically had to hold back with one hand during the entire shower. We ordered room service one night and since the after hours menu was limited, we both went with Caesar salads. What we received was disgusting. Watery lettuce with bitter lemon juice? It was a complete shock and since we were both starving, we had the grated cheese on top and called room service letting them know about the issue. As with all other conversations with the hotel - it is a phone tag game. There is one button on the phone and you dial it and you have to specify were you want your call directed. Then the front desk person says "okay my colleague will call you back" 10-15 minutes later you will get a call back. In this case with the room service that happened and the guy who answered who also delivered the food said that only a manager could help us in the morning. The following morning we took 2 hours out of our day to play phone tag with different people until we got our 30 something euros back. At first they said "okay you don't have to pay!" But once we explained we had paid in cash the time of delivery then we finally received our money back. Needless to say never order a Caesar salad there - it was really the worse that we had ever had. Another issue we had was with the laundry service. My husband had about 5 pieces go to the laundry delivery. The following day when he went to ask about their whereabouts since they were not delivered on time, the front desk said that they had made a mistake on their end and it would be ready the following day (our last day in Berlin) rushed, but without a fee for us. They were still not delivered on promised time that day and when they finally came in they did not smell fresh at all. It was stressful constantly having to check in on them and worrying that they would not be ready by our departure date. Wifi was the most spotty in comparison to all the other cities we visited in Germany. Overall, communication is a huge issue with the staff, it also would not hurt to plaster a smile on your face - that goes from the front door guy to the concierge (event though I don't think during our 3 nights we ever saw an actual concierge employee, but rather a front desk guy who put it "sometimes I'm concierge too") Somewhat plusses: The penne pasta was amazing in the restaurant. I'm assuming it would only be good served there and not via room service. Our bathroom had a heated towel rack (yet it was all the way on the opposite side of the bathroom from the shower..) The spa is relaxing (but you have to pay to use the sauna and the pool was really cold - no hot tub.

One of the best hotels we've been to. It is right across the Gedachtniskirche, with the Kudamm, the zoo and the kadewe on walking distance. The hotel staff is professional and friendly. At the reception, the concierge, the waitresses, the cleaning ladies, everyone of them is there to make your stay as memorable as they can. The rooms are big enough, soft bed and relaxing bathroom. They have a bar and a gin bar. Apart. The breakfast buffet is worth waking up for. A wide variety of juices (fresh!), cheeses, wurst (naturally), bacon, sausages and eggs, bread, cereals, fruit (fresh!), marmalades and jams, cakes,... I'd go back, if only for the breakfast :-)

Rude & slow service. No cellular service in the room and barely any wifi signal. Breakfast was good and room was clean, but the poor customer service definitely ruined the experience.

Fantastic visit. Close to train station, across street from Zoo and the heart of the shopping district. Great location and that is why we chose it. But they exceeded our best expectations. They upgraded us to a suite and it was spectacular. It is bigger than our apartment here in Germany. Lots of choices at breakfast which was included because w booked with Ameropa last minute deals which also means we got a great price and only paid 25 euros each for any train round trip all the way! We will be doing more of these weekends! Only complaint is they charged for the sauna/steam rooms. No problem, lots else to do

We booked this hotel some time in advance through a Dutch booking website. The welcome was very warm. Very polite staff and a very nice lobby. We arrived 3 hours too early and the room was not ready yet. I told them it's no problem as it was my own fault to check-in too early. We were offered some free drinks and the room was ready after 30minutes. We were very surprised to get a free complimentary upgrade of the room. And the room was perfect!! Really nice and new. Also the bed was very good. The only problem was the temperature in the room. After I complained about this the staff tried to get me another room but the hotel was fully booked. They told me the problem are some heating tubes in the wall and the fact that the air conditioning is switched off in winter. (If you do something about this Palace management I give you 5 stars ;-)) In the end the staff unlocked the windows in the room so we could let some fresh air in and that helped a lot. We had a very good sleep and a very nice breakfast. We will come back for sure. The staff told me they did a lot of redecorations so I think some of the comments about the rooms below are not actual anymore.

Very nice hotel, but expensive. The room was nice and the bathroom was a good size with both a tub and a stand up shower. They supply slippers, toiletries, and lots of towels. I only stayed here one night and did not get to see how breakfast was because my flight was too early. You have to pay for parking and wifi. The wifi is expensive and is a separate charge for each device you want to connect. There is a restaurant in the hotel and a spa I also did not have time to enjoy. It's in a pretty good location. It is a 15 minute drive to the airport and there are stores, restaurants, museums and the zoo within walking distance. It is pretty close to the train stations but we rented a car.

My husband and i stayed here to celebrate his 40th birthday. We arrived late as our flight had been delayed flying into Schonefeld airport. We used the train to get to Zoo Station and jumped a short taxi ride from there, its easily walkable but as it was dark we opted for the taxi. Reception staff were very welcoming and friendly and we were immediately shown our room. The hotel had kindly upgraded our room to a suite which was fab, had a living area with sofa , chair and table and was really comfortable. Not overly huge just pleasantly spacious. We had a lovely bathroom with bath and shower and if you wanted you could watch the tv in there as well as in the room itself. There was a seperate dressing area which was nice and that also housed the free in room safe. There was the usual minibar but we didnt use that much. The hotel had placed champagne, fruit, nibbles and flowers in the room for my husband which i had enquired about, it cost me around £40 but well exceeded my expectations as i thought i was getting just the bubbly!. The nibbles were an extra as well from the manager. The hotel is really well placed, opposite is the Zoo (hence being near zoo station) , we didnt go in as there were plenty of other things we wanted to do. The buses stop right outside the hotel which we used quite a bit and as i said its a short walk to the UBahn and the SBahn so a great location. The leisure facilities are lovely, nice pool, again not massive but very nice and relaxing and was never crowded when we were there. They provide robes and slippers to use too. There were a number of bars , one is Sams bar, really intimate and nice for an evening cocktail and a restaurant we only used for breakfast which was amazing, anything and everything you could possibly want includng champagne if you wanted that too! Fantastic! All in all we would definately stay here again for our next visit to Berlin.