Hotel Palace Guayaquil

I was blown away by the elegance of this hotel. It reminded me of staying in a Ritz Carlton in the United States. Such a great value! The bed was amazing, clean room, spotless carpet, no weird smells, it was fresh and a good hotel. My favorite part were the staff! The gentleman at the front desk, Christian, spoke perfect English (good for me because I’m learning Spanish). He was so warm and accommodating. He even remembered my name the next day! Little things like that go a long way. Highly recommend this hotel. My favorite in Ecuador.

Excellent service from front desk to housekeeping to breakfast staff everyone was friendly and helpful. the room were clean and well-kept and pillows were the best we have ever had in a hotel. We will stay again

Room was good. The place was good. Breakfast was ok. I think they can add more fruits, more options. In overall it was not bad at all. I t

Good location, nice breakfast, friendly staff.I felt a bit cold as the AC is central and can’t be turned off but overall good and clean.

The room is spacious and clean. Location is in the middle of the town. Easy to access the public transport

I recommend this 4 star hotel because the room and installations were clean and well maintained. Additionally, the food at the hotel restaurante is delicious.

We’ve eaten at the Palace Hotel Restaurant many times over the past 6 years. The food is always delicious and the prices are very reasonable. The last time our waiter was Andre, and he did a great job. We had pasta, filet mignon, sandwich, and dessert. We will be back!

The best thing about this hotel is that they agreed to refund our payment since we decided not to stay there. It's old, moldy, smells bad, really bad, electric sockets in the room weren't functioning. There is NO safe in the rooms. It looks and feels like a 1 star hotel from the 1980's - which hasn't changed since then, or was ever aired in the last 40 years. I really don't understand its online rating. My guess is, people feel bad putting up a real review after they have received their refund. Cause the staff wasn't really surprised when we asked to leave.