Hôtel Palace Royal

We prepaid for 9 nights and got 2 night free. It was a mistake. This is not a 4 star hotel. It is run down and needs lots of work. We had to change our room because the heating/air conditioning was so loud we couldn't sleep. If you have a inside room that looks out to the pool, you smell chlorine from the pool in your room. There is no way to have an outside window to get fresh air. The chair for the desk was broken, the floor in the living room badly scarred, the cushions for the couch well past their time. On the plus side, the bed was comfortable and the sheets soft. The restaurant and its service was good, the staff at the front desk were good and tried their best to fix things for us. Parking is very tight. If you have a large SUV, look for another Hotel. Fortunately the hotel was very close to Michelin restaurant Le Hobbit where we eat 7 times.

The hotel was decent. The concierge at the desk was wonderful. The staff at the checkin/checkout were not helpful and at times rude. |The door to our room stuck horribly. We had to literally hip check as hard as we could to open it. There was only one outlet between the 2 queen beds and the lamp was plugged into it. That left one spot to plug in our charger for our phones so we had to take turns. |There was a grate or shield or something over the light in the bathroom which made the lighting in there terrible. While the door between the toilet are and the sink area was nice, the switch was by the sink so you had to turn both on.|We never got a chance to use the pool because it was always packed with kids. Suggestion- maybe have family time from opening until like 7pm and then the last few hours in the evening have adults so that we can enjoy the hot tub in peace.|The location of the hotel is perfect. The food in the restaurant was amazing! The 2 queen beds and a sofa bed was great too.|All and all though, for what it costs to stay there, Id say not worth it.

Stayed here post cruise. The location is great, walking distance to most sights in the old city. The grounds are extremely clean. The pool and hot tub area was wonderful. In the evening, they even have live music. This was a great surprise, as my family and I were in the hot tub after a long walking tour. Getting to hear live country music was wonderful.|The only negative is in both my room in my family’s room I was extremely difficult to close the curtains all the way making for sleep in issue. Both our rooms overlook the sea which was wonderful during the day however at night the light glared in. It is a wonderful property.

Hello I just want to thank the team for the warm welcome. It was great to stay at hotel palace Royal. My kids enjoy a lot mainly the pool. Location is excellent. A special thanks to the receptionist( I don't know exactly his name) for have helping me to extend my stay for 1 more night. Hoping to come back and see you all soon.

We loved our stay here. Prices were great for the overall quality of amenities. The garden view king room was large and well appointed. The view looking down into the pool area was awesome. The staff were all friendly and helpful. We ate at the restaurant more than we had originally intended, but after walking around in the old city we were tired and being able to find good food right there was appreciated. The breakfast buffet was awesome. We ate there 3 of the 4 days we were there. The manager Mathew, was particularly gracious and welcoming. Made us feel at home. We would definitely return. Howard

Excellent hotel, location is right by center of Old Quebec City. Room was spacious and clean. Toilet would not flush, but they fixed while we were out. Bartender and bar manager on Wednesday August 6 were outstanding. We have a special needs adult, and they went above and beyond in getting him celery and carrots which he loves. Not on the menu, yet they made it happen! Pool is very nice, and breakfast buffet was also excellent. Highly recommend this hotel

The location of this hotel was perfect. We didn't think we would be able to fit our truck (full size 1500 Chevy Silverado) in the hotel parking based on other reviews but we managed to get it in. Albeit tight, we made the clearance. We arrived prior to check-in time and left early in morning which was helpful for getting in and out of the garage. The room we stayed in was a great size for our family of 4 (family suite) and the view of Old Quebec City was nice. The room, especially the bathroom, could have been cleaner. The lights kept flickering and the bar sink was clogged and not usable. The coffee maker had a used pod in it. The room was dated but served its purpose. We didn't use the pool since it was so full of people. The staff we encountered were all great and spoke English every well. Special shout out to Eddie, the porter that helped us upon arrival. He was so helpful to get us sorted with parking and the luggage to our room. Overall, if I were to return to visit Old Quebec city I would consider staying here again mostly because the location was so ideal and the staff were friendly.

It’s my first stay at this hotel and certainly the last. I had terrible nights: bed and pillows very old and not matching a 4 star quality. There are no blackout curtains when the light is on all night from the pool. The pool and jacuzzi are small and the instructions about age for the spa are not respected or watched. The parking is extra 26$ Breakfast is extra 29$ before taxes and tips with basic choice. Rooms are very spacious but dark, old furniture but not antiquity just dated. First room had mold in the bathroom and I appreciate that they’ve changed it. No room service after 9 pm. No daily housekeeping/ in 3 nights had 0. The only positive thing is location and may be if you are 4 or more cause you have space and beds. For me it was very disappointing while expensive. I should have sticked to the international chains.

Very pretty hotel walking distance to all the cute restaurants and shops near the waterfront in Quebec City. Room was comfortable. Indoor pool with open ceiling and lots of hanging plants was really fun to come back to in the evenings. Staff was very friendly and helpful. Our French is very limited, and they were so kind and spoke to us in English with ease and grace.

This place is close to everything, so if you are here for tourism purposes, this is a great place to stay. The hotel is decent. Rooms were large and comfortable. Our room had a great view of the city. They also have music shows during the weekend, although we didn't have time to attend them. They seem short-staffed. Housekeeping is only available if you stay for 3 nights or more. After the 2nd night, they will replace towels, trash, etc and full housekeeping service happens after the 4th night.  Also, our room had a couple of towels with holes in them. Check-in is at 4.30pm, which IMO, is pretty late. Do not expect early check-in to be available. Room rates are pretty high for the services, but given its location, I guess that's expected.

This hotel is so close to everything. Shopping restaurant tourists spot. Mostly walking distance The room was elegant. The pool opens until 10 pm and heated. We got free breakfast daily during our stay. The decor is a Parisian or Victorian style. The architecture maintains its royalty effect. Would love to come back The only setback their WiFi is slow.

We stayed here for two nights recently, and found it to be adequate. The location is very close to the downtown walled city entrance, so convenient for meals and sightseeing. Upon first entering the room, it was noted the floor was dirty. It looked as if the room was not swept, vacuumed or mopped. Ew! We were never given fresh towels, and they don't provide housekeeping service for shorter stays. The indoor pool is similar to Embassy Suites we have in the states. We enjoyed the pool and jacuzzi. The breakfast buffet served its purpose. There were interesting items like a pizza dish, egg mcmuffin, burrito, and scrambled eggs with a sour cream taste. The service in the buffet was good, but don't expect them to open the door one minute early!

Very nice place to stayed bed very comfy good place for pet owner I gotta room #114 great room for anyone have a big dog needs space for them But they're outdoor restaurant BUT no pet allowed I'm confused!!! The front desk were very friendly

My experience here could have been great except the hotel has the WORST customer service. The manager, Keven Desrosiers was rude. When we arrived, we noticed there were homeless people sleeping on the stoop of the hotel that we had to walk over to gain entry. I mentioned this to their security. Two days later as I entered the hotel, I slipped and fell on spilled liquid on their stairs. I broke the glass of my phone and scraped my hands and toe. I went to the front desk and was asked to fill out a form. The next day no one from the hotel contacted me. The day after I went down to the front desk but they were too busy to meet with me. I was asked to write and email detailing what I had already written out for them. The manager, Keven Desrosiers, called me and let me know that the hotel bears zero responsibility for their property and I would not be compensated for my damaged property. The Jaro company needs to know what type of place this is and how horrible their customer service is. It had ruined a wonderful trip to Quebec City. Two days later, I phoned Keven's boss, Maggie. She looked into the incident and phoned me and let me know the hotel would take care of repairing my phone. She was pleasant, professional and did what should have been done by the inept lower management at the hotel. So, I'm updating my review to show appreciation for righting this wrong and to let people know that the hotel itself is quite nice and really convenient for those who want to explore the old town. Thank you, Maggie.

Pretty nice hotel and a great location.The price was fair and room nice and clean and the most important it is quiet place .

Poor management, one elevator working not giving free water, too expensive, ONE ELEVATOR WORKING, we had to wait a minute in the elevator just to get in our room, it's a small room and they don't clean until the 3rd day POOR MANEGMENT

Location is great! The hotel is on the fancy side, but is not the most modern (fake vines, old furniture, musty carpet) Still, the rooms were clean and fairly large. Half of the rooms have balconies that overlook the pool. It's a cool idea, but smell of chlorine travels. I wish the ceiling to the pool opened to let in some fresh air. Nonetheless, the great location overrides any minor inconveniences. Would recommend

Very nice accommodations. The staff is extremely friendly and happy to answer any questions you may have. This will be the hotel that I book whenever going to QC. You are a VERY short walk from the city center.

Don't stay here if you can avoid it. They're not helpful or accommodating and the customer service is terrible. Manager Jean Francois was especially bad. We asked him to remove a charge for fast internet which never worked. He refused to remove it or be at all helpful and instead fought with us over a small charge.

Beautifully located and designed hotel in the center of town for all seasons. Interior Atrium with Hot tub, pool and live music when the weather does not cooperate. Alex and Dori were magnificent at the reception desk. Top notch facility for a family stay in Quebec

You have to pay for high speed internet for video calls. I had two important work video conferences and even though I paid extra money for high speed internet, the call quality was HORRIBLE. I was unable to participate in these work meetings because the video continued to freeze and the voice was robotic. When I informed the receptionist and then the supervisor, I was told that I needed to call technical support. I tried calling o explain that I had already missed my important meetings. The supervisor was unhelpful, impolite and refused to refund the charge of the internet. The hotel is a corporate chain that does not care for their customers.

Do not fall for this attractive ad behind this is not a healthy atmosphere of the customer service and you can be ripping off without any explanations and the reasons. After my checked out from the hotel and arriving home, I saw a charges on my bank statement more than $56 without explanation and the my multiple attempts to contact the manager ended unsuccessfully and management did not even bother to call me back to resolve the issue.

Location is great. that is the only thing good about this hotel. 4 of us went for a get away and we found the room pleasant, until we needed ice (all machines were broken). some of us took a shower that night and the height of the tub was not safe in my opinion. out for dinner and found nothing was cleaned when we returned.I had to call for towels, garbage taken care of, coffee and all that goes with that. Paper products , toilet paper and kleenex were one ply roughest paper I've ever used. it was like what a store would wrap your glass products in. I would never book this hotel again.

This was a very beautiful hotel, located in a prime portion of Quèbec. The rooms were spacious and luxurious and walking to destinations was quite easy. They also had a parking garage for their guests nearby (extra charge). The lot was convient but had extremely tight spaces (would not recommend for suvs/minivans). The price of the hotel was extremely high and the service did not match the price. Often, the room was not fully cleaned by the time we returned at night (dirty cups, full trash cans, unchanged sheets). Pros: beautiful building, prime location, spacious rooms Cons: expensive, bad service

Great location right outside of Old Quebec. We booked our week long stay for an excellent price through Expedia. Our room was an attractively appointed suite. The balcony was fairly large and featured a table and 2 chairs. Double doors led from our living space to our king bed. THIS WAS THE MOST COMFORTABLE BED I'VE EVER SLEPT ON. NO LIE! It also had a beautiful bathroom with a wonderful tub and shower. I loved staying there. Going back to the room at the end of the day was always a treat.

I very much enjoyed my stay at this lovely hotel. The rooms are very clean and have laminate flooring, which is a bonus for anyone who distrusts hotel carpets! The bed was very comfortable - a rarity for hotels (at least in my experience). In the centre column of the hotel there are some hanging gardens and the pool, which does tend to give the hallways a slightly chlorinated smell. Front desk staff and concierge are so friendly and accommodating. The restaurant staff are lovely as well. In fact, I can't praise them enough for their friendly efficiency. The hotel is ideally located a short walk from the oldest fortified city in North America, beautiful shops, Laval University school of architecture, and many fantastic photo ops. I recommend the hotel and would stay here again.

We had a positive experience there. It was just outside of the Old Quebec City's walls - just a stone's throw, which was perfect since each time we walked out of the hotel we got to immediately pass through the ancient gate and into a whole new world. The room was very small, but also very lovely and cozy. Amazingly comfortable bed and a large bathtub. We stopped at the hotel bar both nights we were there. It was a cute space, and the bartenders were awesome. The first night was a young man with a dude bun - we asked him to get creative with our drinks and he did... and they were delicious. The next night was a young woman - she chatted with us and kept us entertained the entire time we were there. The front desk staff was great, and the concierge helped us form our tourist plan, complete with complimentary maps and recommendations. We didn't end up using the pool, but it looked great too. Overall great experience.

Stayed here for 3 nights while I was in town because the hotel was close to the conference centre and the Delta and Hilton were sold out. So glad I did! It was absolutely great, the hotel was beautiful and my suite had a little balcony overlooking the pool. It was so cute and comfortable, it even had a working fireplace! I was really impressed with the convenience store in the basement level and the laundromat downstairs! I had dinner and drinks at both the Beffroi and le Fou du Rou, service was great and attentive! The location is perfect, just a few short blocks from Old Quebec with all its history, charm and culture. I honestly couldn't have asked for a nicer hotel and overall experience !

The hotel itself is great! The room was clean, the bed was firm and the shower had a hand held head. All great but the in room complimentary coffee was tasteless. The breakfast buffet was terrible. The beans were dry and like paste. The cheese and sausage dish was dry and chewy. The scrambled eggs were too salty. I'm sure à la carte is better

The room was HUGE and the checkin people nice. Pretty lobby! Breakfast was very tasty. The bed was comfy. I enjoyed our 1 night stay very much. I had a nice flashback to my childhood when I saw rooms opened out into a indoor pool just like the Holiday inn of old... of course you could die from the chlorine smell though.

Visited this hotel twice in a span of 4 weeks, and I'm glad I did not write a review right after my stay, as both stays were for different reasons, with different outcomes. My first stay was a romantic weekend, in a corner suite on the top floor. This was easily a 5 star experience, as the room was great, clean, with a very comfortable bed and a great view. My second stay was with my kids, and that would have to be rated 3 stars at most. During our first visit we saw that the hotel had a pool, so we chose it for this exact reason, so the kids could go swimming. It turns out that the pool is just disgustingly dirty, with hair and who knows what floating in it. The water is cold, adding insult to injury. Trying to find refuge in the jacuzzi, you end up getting a chlorinated bath - I think there was more chlorine than water in there. The average between 3 and 5 is 4, and the staff are simply excellent, both in terms of friendliness and attention to your needs. The underground parking garage is very convenient and priced better than other garages in the area, as you can keep your car there until 18:00 on the day of departure.

Would I stay here again? That's always the short and long of a hotel review, and I will give this a solid yes, yes I would. There are some oddities and caveats, though. The location is superb. It's just a block above the citadelle wall, and our 9th floor room had a fantastic view of the Saint Laurent and the sights of the old upper town. It's a block from parliament and generally pretty accessible. You pay for underground parking, but with in and out privileges if you want to day trip or drive. We got a little family suite that was quiet (relative to the other guests) and well-appointed. The floor to ceiling windows were lovely. If you can get a rate (as we did, in the off-season, with a favorable exchange rate) it really feels like a fantastic bargain. (The interior rooms have balconies overlooking the atrium/pool.) Housekeeping was good, although they didn't vacuum under the beds. Issues: The room was cheaply finished. Gaps in the floorboards and molding, one bit of the sliding glass in the bathroom peeling, and the headboard on one bed fell off (it was hung by hooks, without being fixed with screws). Just shoddy. It's newer, so it wasn't so bad, although two of us got minor foot injuries from padding around on the floor with the odd gaps. Also, there's a very ornamental french door with glass windows separating the main room from the bedroom which is completely useless: it doesn't block light or sound from one room to the other, so what's the point of having a suite? I highly recommend to the management they consider replacing these with sturdier soundproof doors. The pool is in the middle of a high atrium, which is spacious and nice, but there's no changing area in the pool area and the floor is seriously slippery amidst the fake stonework. The pool is mid-sized so nice enough for the kids to splash in but not big enough for laps. Pet peeves: dispensers on the shower wall for soap and shampoo? Really? That's kind of a Motel 8 touch in what ought to be a higher end place. Given one of them didn't work and they were at an odd spot if you were taking a bath, annoying. Then there's the hangars with the little balls to prevent one from stealing them instead of real hangars. I understand why it's done but again - not exactly four-stars of class. The Beffroi restaurant in the basement served a very nice classic French breakfast (excellent crepes), at the usual extortionate hotel prices, but there's also many alternatives in the neighborhood if you want something lighter or more casual (a Second Cup in the next block over). The Depanneur/Tabagie in the basement is very basic, there's a larger one just across the street downhill.

Have a reservation for Easter weekend and although it called for rain we thought we'd bring an umbrella and stick it out since we've always wanted to see Quebec. 24hrs before we are to check in we see a weather warning that has residents being evacuated due to flooding and with the 2 more days of rain it will only get worse. We called and spoke to the company we booked through and they were helpful and spoke to the hotel who took till the next day to tell us they wouldn't even switch our reservation till the following weekend or another day. We understand that a refund wouldn't be possible on such short notice and weren't asking for one but to have someone come to a place we're they are asking people to leave is putting us in danger and just plain greedy

Stayed two nights this past week. Checkin was quick - albeit slightly marred by a rude clerk. All other staff we encountered were extremely friendly and pleasant. Lobby was nice enough. Rooms are decent. Clean and well kept. Soap, shampoo dispensers in the showers were very seemingly misplaced and tacky. Small issue in that we had to call down numerous times to get toiletries (ahem toilet paper) and when they finally did come it was like that one roll of toilet paper was a huge favour to ask. Location is excellent. Centrally located and close to everything one would want to see, making travel by foot easy. (Loved the hilly streets for a morning run ahead of all the pastries we ate!) Underground parking - not sure if this is how underground parking here is but the exposed black rock and lack of lighting made for one creepified experience. Not to mention the space is very, extremely tight, so if you roll in a large sized suv, be warned. Overall, we enjoyed our stay and would return if we came back to Old Quebec.

Nice room facing the St Jean Gate, easy walk to old Quebec. Construction across street meant all night bright lighting in our room. In hotel restaurant good for dinner the first night. Bar service great, cozy location. Breakfast buffet -meh. Would have given four stars but housekeeping did not lock the room door when they left. Luckily, nothing missing but could have been real issue as we were gone ALL day. No response from front desk when we reported it.

Outstanding hotel, in Youville near Old Quebec City. Pool and hot tub, convenience store in the basement. Staff very friendly and courteous, with special kudos to Frida for a wonderful stay. If u go to Quebec City and stay here, get room 920 or 1020 for view of the harbor.

The service was terible the staff especialy the front desk was very rude during a short harmless interaction. I paid for a room with a balcony. To my suprise when i reeched my room the balcony door was locked. I called the front desk politly asking them to unlock my balcony which i had paid for. The manager abruplty disregded my greif. In the end i never ended up receving my priemium balcony. Furniture was also quite dated.

Very nice suites . Large comfortable tastefully appointed The indoor pool is very clean great for kids

Our group booked 12 rooms at Hotel Palace Royal on July 3rd, 2017. This was supposed to be a fun family trip immediately following our wedding, but the hotel turned it into a nightmare. The hotel gave two of our rooms, after we checked-in, to others...producing duplicate keys for them & allowing entry into our rooms. First, they gave my parent in law's room (they are both over 70 year old) away. Fortunately, it was us. We were shocked when we checked in and found their bags inside our room. I felt very unsafe, thinking what would have happened if they were in the room and strangers had opened the room instead. Second, my brother's room was given to another guest while he was exploring Quebec with his family (including 2 toddlers). His bags and medicine were moved out unattended to the lobby; his work laptop was left in the room (inside the locked safe) as the new guest was simply told the previous guest checked out and forgot their luggages. He came back around midnight, upset and not knowing where to stay as the hotel didn't know what room they moved him to. It's traumatic for the tired kids as it took over an hour to figure things out. We ended up giving his family our room while figuring out the whole thing. The other guest was also very upset when the hotel tried to retrieve my brother's laptop past midnight as she also had little kids. To add insult to injury, when my husband and brother in law tried to work things out the next morning, the manager initially only offered free breakfast OR refund of only one hotel room as compensation. We ended up begrudgingly settling for the room refund and some credit to replace my brother's medicine. In short whatever good this hotel might have, the safety risk posed by either incompetence or poor system is not worth it. Protect your family and stay away. https://www.tripadvisor.ca/ShowUserReviews-g155033-d263220-r504028789-Hotel_Palace_Royal-Quebec_City_Quebec.html#

I came here for a one day union meeting. It's part of the Jaro chain of hotels. The Hotel is between the downtown area and Old Quebec. It's not very large, so don't expect a great view as you'll get at the Hilton Quebec. Our room had wood floors, the cheap kind, it was a bit small. But overall it was an upscale experience The interior pool was not used, but maybe another time

Overall we'd recommend this hotel. It's a great location if you are visiting old Quebec City. Just walk around the corner and you will be in the old part - it's right next to the historic wall. We do not recommend the restaurant. We ate there once for breakfast and had the buffet. Standard buffet style food and pricy although it seems like all many restaurants in old Quebec are a bit pricy. At our dinner there was some mistake with our order and it took an hour and a half to get our food. They apologized and gave us free dessert. But the food wasn't good. In terms of the hotel - try to get a room that doesn't overlook the center area. In the center there's a pool and the noise traveled up to the top floor. The room was nice and I like that the floors were not carpeted since I have dust allergies and flooring is better for them. For those interested -the fitness center had treadmills and some other cardio equipment and a selection of free weights. In conclusion I think if the restaurant were better we'd give it more stars. But great location,

So I had a reservation for one night with my wife as a Valentine gift, needless to say this place is pretty expensive if you're middle class like me. Unfortunately I caught a virus the very same day and was very sick, woke up late. Called to cancel but couldn't because I was 45 minutes past 11am which is the max time set for cancellations. They said I couldn't cancel free of cost, they still charged me 200$ and there was no way I could get out of bed as sick as I was. So I ended up 200$ poorer with literally nothing to show for it. I find this very rude to force someone to pay for something you're not going to use, even more if I only called 45 minutes late. I'm sure they would have found another customer. Anyway, here's your review, Palace Royal.

For under $200, this place seemed to provide a $500 value. The location was, I think, exactly where any tourist would want to stay for a weekend in Quebec City. The staff were very helpful, polite, and bilingual. We chose the cheapest room option, but to us it seemed like a master suite type of setting. It was more like a fancy one bedroom apartment than a hotel room. The bathroom is bigger than my bedroom at home. The pool/jacuzzi was neat. Gym was small, but didn't really matter since nobody else was there while we used it. You have to pay $20+ to park each day, but if you just include that as part of your hotel room cost per night, the value is still amazing, in my opinion. The parking garage is very simple. It's under the hotel, so they just give you a barcode that you can scan while entering/leaving so you have unlimited in/out freedom of movement. Quebec City itself is very hilly (steep at at). It'd be challenging to get around on foot if you have issues walking at all. But, that's not the hotel's fault, of course.

We came here as part of a tour group. The accommodations were spectacular in every way! The room was beautiful, the air control was great, the bed and pillow was very comfortable, the decor was perfect. I wish we had more than two nights here to be able to really enjoy this gem. It is in the perfect location, right at the brink of Old Quebec. Our first night here we were lucky, because they had a Festival going on and we were able to enjoy live music right outside the hotel.

We stayed for 3 nights. The location is *ideal* for exploring Quebec City's neighborhoods, and the staff is helpful and welcoming. The only problem--and the only reason we rate the hotel 3 rather than 4 stars--is the architectural design, which is both one of the hotel's charms and its Achilles' heel. Many if not most rooms have windows and balconies that face a beautiful multi-story enclosed courtyard housing the pool and hot tub. The area is bright and decorated with lovely vegetation. *It also magnifies and carries every little sound, including those from the pool deck and from the guests' balconies.* When families have their toddlers out on their balconies in the very early morning hours, their amplified chirps and cries make it impossible to sleep. The same is true when adults socialize in the late night hours--it's like they are speaking and laughing through powerful megaphones. Therefore our room's lack of soundproofing and light proofing made sleeping difficult. Unless you can sleep through anything, we'd recommend requesting a room that does NOT open towards the courtyard. Also, the faint smell of chlorine that permeates everything didn't bother us, but if your nose would be sensitive to that, that would be another reason to be sure to get an exterior room. (Footnote: It's not that any of the other guests were being rude or inconsiderate, it's just that all sounds were so amplified.)

Our favorite hotel in Quebec. We had a room with balcony overlooking the pool. Everything was good and clean. Employees very nice and helpful too.

booked the room with a chinese tour group travel thing. checked in at night. the coffee maker has left-over used coffe grounds and filter still left in it. disgusting.