Hotel Palacio De Santa Paula, Autograph Collection

We had reserved the family suite. It was quite with a nice view. The room sizes were great considering it's a historical building. The hotel is in a great location. The breakfast outside seating is gorgeous. The staff was very attentive. Natasha at the front desk was very welcoming and accommodating. She was able to arrange a personal tour of the Alhambra and made sure we had water bottles before we left for the tour which was extra nice.

We thoroughly enjoyed our stay at Hotel Palacio De Santa Paula, Autograph Collection, located on Gran Vía de Colón in Granada. The hotel is not only beautiful but full of character, housed in a former monastery that has been thoughtfully restored to preserve its historic charm while offering modern comfort.|The location couldn’t be better. It’s right in the city center, within easy walking distance of the Cathedral, the main commercial areas, countless restaurants, and local shops. It served as the perfect base for exploring the heart of Granada on foot.|Our room was comfortable and quiet, with everything we needed for a restful stay. The staff provided warm, attentive service from start to finish, making us feel genuinely welcome throughout our time there.

Overall the hotel was nice, quiet and in a great location of Granada. The room was fairly comfortable except for the pealing wallpaper and the stables they used to keep it in place. Definitely not worth the $500 plus euros a night we paid. Also I recommend skipping the breakfast as it was the worse I have ever had at an AC hotel. Poor selection of food cold watery eggs and bacon and very poor service.

While the property has a lot of potential, there were several aspects of my stay that were disappointing.||The suite I stayed in, while spacious, was uncomfortable. The noise level from both the hallway and street made it difficult to sleep. I found the bed a bit too firm for my liking, and while the pillow was good, I couldn’t get restful sleep. There was street noise all night from motorcycles and cars right outside the windows, which disrupted any sense of atmosphere or tranquility inside. The duvet in the suite was too warm, and without the option to open the windows due to the outside noise, the temperature felt stifling.||The breakfast offered the basics, but the quality left much to be desired. The breakfast attendant was rude—when I arrived, the area was still being set up 20 minutes after the supposed opening time of 07:00. When I peeked through the curtain to see if I could get a look inside, the attendant walked over and aggressively closed the curtain tighter. There was a noticeable contrast in how the attendant treated a Spanish couple, giving them all smiles, while I received a frosty reception. Not a great start to the day.||The lobby’s decor was a strange letdown for such a lovely building. The cheap-looking wood wallpaper on the ceiling felt out of place and tacky.||On a positive note, I really enjoyed the courtyard—it was a peaceful spot. ||The check-in process was seamless, and the staff were very accommodating.||I would have rated the hotel higher if there was a way to balance temperature control with noise.||Overall, while the hotel has so much potential with its historic charm and beautiful building, the issues with noise, uncomfortable sleeping conditions, and lackluster service in certain areas made my stay less enjoyable. It’s a shame because with some improvements in these areas, this could be a fantastic place to stay.

Excellent hotel by any measure. Could not be a more perfect location. 20 minute walk to Alhambra or 15 minute walk to or the Alhambra view point. Squeaky clean. Helpful and friendly staff. Totally charming. Totally quiet. No complaints whatsoever. We would return in a heartbeat.

The hotel common areas are nice and the courtyard is very picturesque. The location is also very good. However, checkin took over 20 minutes due to computer issues and our room left a lot to be desired: unusable seating area which resulted in a small sleeping area, no windows, unusable bathroom mirror with wood beam running through the center and an attached hair dryer with a cord that was too short to reach the mirror. When we asked change rooms during our two night stay we were told that was not possible since the hotel was fully booked. Our impression was that the hotel was no where near capacity. Despite issues with check in and our room, the hotel staff was very helpful with restaurant and site seeing suggestions.

The good: 1) Interesting backstory since it was a convent. 2) Kind staff members at the front desk who were all helpful, especially Natasha. 3) The building is very pretty & is centrally located in Granada. The bad: 1) The quality is extremely out of step with the price. If you’re paying over € 150 a night I’d say you’re getting a bad deal here. Don’t do it. 2) Cleanliness issues. I’m Titanium & in the first, upgraded room I was put in, the shower had multiple hairs stuck to its wall from prior guests. Eww. 3) Noise issues. The upgraded rooms in the old convent section are worse for noise than the rooms in the modern part of the hotel, oddly. That’s because they overlook a courtyard where the restaurant is located, so it’s a kind of amphitheater echo chamber. Extremely loud. You’ll here diner until midnight, events, etc. On my second night, I asked to be transferred to a quieter room even if it was a downgrade. I was then put in the modern section. Much quieter than the upgraded convent/courtyard rooms, but still too noisy in my view. 4) AC issues. The AC was good in the noisy upgraded room but bad in the modern room. In neither room can you digitally set the temperature. It felt really 90s/ old school. I woke up sweating. 5) Room service issues. I tried to order room service in my upgraded room. The phone did not connect me to anyone other than reception, and I had to try 3x through reception for them to put me through successfully. Also not a great room service menu. 6) Dingy issues. The upgraded rooms are oddly in much worse shape in terms of upkeep than the modern rooms. Paint chipping etc. 7) Lighting issues. You can’t dim the lights or create evening ambiance. It’s all or nothing. The whole place in terms of AC & electricity feels user unfriendly & from the 90s. Needs an upgrade in these respects. 8) Cheap robes. For the price & luxury marketing of the hotel, robes should feel nicer than the AC Madrid Atocha but they don’t. Front desk staff & baggage help were so kind that I’d love to rate higher. But these problems are pretty inexcusable for any hotel especially one charging so much.

Family trip with my daughter (last spring break of graduate school). Stayed 2 nights at the AC in Granada. Centrally located near the University, in a flat part of Granada that is great to walk around in, located less than 15 min from Sacromonte district and the Alhambra.||Hotel is in a converted convent, with a large central area. Some rooms are in the main hotel, others around the large central open air atrium with a fountain. Had tea/drinks in the afternoon there, very relaxing.||Standard european room. Comfortable beds, double paned windows so no sound at all from outside at night. Lovely bathroom. ||Breakfast buffet is very good, strongly encourage this.||The best thing about this hotel is location, location, location. Excellent restaurants and bars in every direction.

STRONGLY RECOMMENDED and Fantastic stay in Grenada. I would not have picked any other place to stay at Grenada for my wife and I. First, the service was exemplary. David, a front desk attendant, was super friendly and gave us super helpful recommendations for modes of transportation, restaurants, and other activities. And he was just always warm, kind, and patient with our many requests. Juan, one of the waiters during breakfast time, was always so patient and timely with our requests. We kind of felt we established relationships with the staff at the end. The hotel is beautiful. You feel like you are in Spain in the hotel. The plaza is so peaceful to have a meal or just to relax. The are several beautiful rooms and the hotel has a interesting history. The rooms are comfortable. I liked the bathroom because it's spacious and the bed was super comfortable. The only thing to consider is that only one hotel room has an outdoor space. We had dinner and breakfast. The dinner was good. Food was somewhat flavorful but again, the ambiance is fantastic and relaxing. Service was warm, patient, and timely. This is one of the few breakfast places nearby that provides comprehensive choices and an American style breakfast. The breakfast is tasty. The price includes both a buffet and menu choices. The only slight concern is the breakfast is approximately $30 per person which is very expensive compared to other options in the area and outside the area. I strongly recommend for any visitor to Granada to consider this hotel.

Honestly can say enough good things about this hotel! We loved the authentic structure, rooms and hospitality, great job Bonvoy! The first impressions are unbelievably amazing! How many can say they stayed at such a historic place? Loved our room overlooking the courtyard. Was quiet even though we were on the main thoroughfare. Our room was cleaned regularly, the daily breakfast was fresh, the service was spectacular! Food is absolutely amazing here! I mean mouth watering fresh! Service is as good as it gets. We would definitely stay here again!

This was a very charming hotel, located right in the Old Town of Granada. This is perfect for people who love to walk, as you can stroll the sites of Granda, which are all located so close to the hotel. My husband and I walked everywhere, and with a small town, everything is within reach. We even walked to the Alhambra, which was about a 30 minute walk. It's pretty flat, so completely doable, and we came in June when it was very hot 90 degree weather. The details inside were so charming - especially with the rooms overlooking the center patio, where you can eat breakfast. I loved the windows and ceiling of our room, and tiles of the bathroom, which made me feel like I was in someone's home in Granada (in a homey, charming way you'd want from an Air BNB). They did have a couple spots for double parking in front, and a valet will happily take your car away to the parking lot (WONDERFUL benefit from the parking, as these streets are so tight to navigate!!! Plus there is virtually no parking anywhere). The service was very friendly and helpful. They helped us print our tickets for the Alcazar. This is perfect for a night in Granada - very charming, relaxing, and well-located in the city center.

This hotel had the worst customer service. As a Marriott gold member I was "upgraded" to a room that's right by the street, where we could hear every noise from the street. Their window was two small wooden door with no glass. All night we couldn't sleep. The next day when I went to the front desk to speak to the manager, apparently the manager wasn't on duty and there's this woman Carman who said I could just explain to her. She was super rude and unprofessional, never once apologized and said if we didn't call the night before then it's not her problem. Wow! Never once I've heard such response from a person who's in hospitality business. I asked her to write down her response she refused to, and when I told her that I was going to record her response she said she's gonna call the police.

Fiance booked this hotel using some of his Marriott points so hard to say how much it cost and was it worth the price, but aside from that, everything else here was absolutely amazing. The hotel has an amazing courtyard that has an open air feel with beautiful arches. Our room had a great view of the courtyard, as well as the cathedral and bell tower. The service here was also impeccable. Breakfast was amazing, there was a huge selection and we were able to eat in the courtyard in the morning. The rooms were very clean and very nice. Another HUGE plus was the location. This was in the heart of the city and it was within walking distance to all the major sites of Granada such as the cathedral, the plaza nueva, St Nicholas, the Alhambra. Highly recommended this as it made our short stay in Granada very memorable!

I am a Marriott Bonvoy member and i am generally pleased with Bonvoy hotels, especially in Spain. Concierges David and Carlos were attentive and welcoming. The hotel is a "maravilla" in an historic building which used to be a convent. Dining was exceptional at the hotel restaurant (we went there for dinner both nights we stayed). Our server, Monica, was delightful and gave us so much info about their wines, olive oil, food origins and Granada History and art. She was a standout among the many truly wonderful employees that we encountered during our stay. Everything was perfect. We will definltely be back!!

This hotel is located perfect and close to everything. Does have a beautiful courtyard. All staff from front desk ( who helped us book Alhambra tour and gave great recommendations for restaurants) to servers to housekeeping were friendly and excellent. Our room was in old , historic area so long walk, super hard bed, lighting in room was such that you couldn't make coffee if someone was sleeping as to turn on one light turned on every light! Also over street or ally and was very very noisy until 4am. Had continental breakfast but mid trip, it was an order off the menu breakfast. Either way very few choices and nothing changed from day to day. Very clean.

This is a fantastic hotel. Celebrities stay here such as Mel Gibson. The service was fantastic, the atmosphere and courtyards were breathtaking. One of my favorite places to stay in Granada. Check out my pictures.

Centrally located, close to main cathedral. Bus stop directly in front if hotel. Very open lobby and courteous staff. We were able to check in early (~12.30). Our room was in newer part of building , away from elevator high floor to avoid noise. Hallway carpeted so you can't hear other guests. Room has laminate floors and is very bright and faces gran via. Room has slippers and robe but no safe or clock. When we asked for coffee maker we were told those were only for deluxe rooms and if we wanted coffee they could call room service for us. As rewards member you get free wifi and complementary coffee or tea and only toast or pastry. Supposedly extra coffee gets charged but we were able to have multiple cups (this was explained to us by waiter on second day). Room bright, comfortable and clean and provide 2 small bottles of water which was appreciated. Since centrally located easy to pop in between sights. There are a lot of restaurants, cafés and shops nearby but if you are willing to walk 15 minutes you can get to more local places. Courtyard in older part of hotel calm and cool. They have comfortable seating so one can relax and have drink. Would recommend.

Well, we've been here for three days now. I used 120k of my Marriott points for this "five star" hotel. First off, it's not five star. Five star hotels don't have mold in the bathroom (black mold...lots of it on all the tile) an air conditioning that doesn't work, unfilled renewables (ie tissues, shower gel, etc), NO INTERNET in the rooms unless you're willing to pay 12€ a day for it, a tiny gym and a sauna/steam room that are not preheated (you have to turn them on and wait until they're hot...we did not have the patience to find out how long that would be...). When we checked in they proceeded to place us in a room right next to the elevator. Hoping that I wouldn't bother to come down and ask for a room that's not right next to a busy, loud elevator. I had to go bak down stairs and ask for a room that actually has some privacy. They did give us a room that was more private. But...as mentioned above, we are pretty dissatisfied. Also, the hotel was setting up tickets for the Alhambra on the hill. We purchased them through the front desk. They said to arrive 15 minutes before our scheduled time. We did. When we arrived at the Alhambra they said we needed to go to another desk and that we would miss our reservation!!! The hotel asked if there could be a possible misunderstanding..:so, it's our fault. I am pretty disappointed by the service at this Marriott. I stay at them quite often in the United States and maybe that's a mistake since the points I'm earning appear to be somewhat worthless. If you are used to five star service at a W hotel, Ritz Carlton, or Four Seasons, you will probably not be impressed with the service here at the Granada AC Marriott.

We stayed here for a few days and it was a great experience. The check-in process was smooth and easy and the staff was vey attentive. The room was great, wonderful bed and linens, the bathroom was great too. There were plenty of toiletries and some kits in case you forgot some essentials (shaving, tooth paste, etc.). Breakfast is not included in the standard price and we never tried it. WIFI was included and it was very reliable. We enjoyed Granada so much we extended our stay. The hotel was able to accommodate except our type of room wasn't available so we had to book a more premium room which did cost more. The room was nicer and they had some additional touches like premium toiletries, some candies, and a cool view. We ordered room service once and it was efficient and the food tasty. The only reason this is a four instead of 5 is that you can hear noise in the halls pretty easily. I also smelled cigarette smoke a few times in the first room. To be fair I never brought the cigarette smell to the management (really what can they do). I highly recommend this property!!

Nothing that great, quite honestly. Uncomfortable beds. About as firm as you can get. Right on a busy street, very difficult to figure out where to park and unload bags, if you're driving. On the edge of what feels like a pretty seedy area. Lobby and restaurant and bar area have an extremely strong scent, so strong that you could almost cut through it with a knife. It's very heavy, perfumey scent. AND they pump it into your room so it's a constant. Very difficult to sleep with this strong smell everywhere you go. And eat. It's in the vents so if you use heat or A/C, enjoy! I would never stay here again for that reason alone.

Easy check in and out, a corporate machine but with all the niceties of a boutique hotel. Complimentary upgrades for loyalty members, free WiFi and great views over the tiles roofs below. Go as high as you can afford as the vistas of the mountains, especially at the sunrise and set are wonderful. One uncool thing: $5 Euro for small bucket of ice; really? Bizarre!

Nice hotel, it is very clean and decorated in more modern style. Friendly staff and plenty of amenities. The rooms are on the smaller side but manageable for two people. We only stayed for one night here but it is centrally locates to most things in Granada which worked out great.

For some reason, going from Madrid to Granada is an upgraded experience in every way. Don't get me wrong; I love Madrid and enjoyed my time visiting there. But Granada is just so much cleaner, and the hotel that we are staying at Granada sure helped further our bias due to its wonderful atmosphere. The Hotel Palacio de Santa Paula is true to its name. It is really like a palace with a beautiful cloister court in the middle. That is where they serve their lunch and dinner, Granada style suckling pigs and other things. The rooms are extremely comfy along with soft bed. The front desk has great customer service and is quick to help resolve issues and requests for their customers. What I really love about this hotel is its location. It is in the freaking center of Granada and surrounded by great eateries. My tour company is also within 5 minute walking distance. I cannot ask for a better first time visit experience at Granada.

I really wanted to give this hotel five stars. First, the positives. 1. Beautiful setting. It is in a remodeled convent with a beautiful inner courtyard. 2. Room was gorgeous with spacious bathroom, uncommon in Spain. Bathtub had a beautiful window oveelooking the courtyard. 3. Staff was so warm and welcoming...every request completed with a smile and kind word. They even brought a corkscrew up to our room! The reason for the lost star...the breakfast. Ugh. I am Marriott Gold and only got a stingy continental brkfst for free. One piece of toast, one juice, and one coffee. 10 euro additional if you want fruit and some other miniscule items. Would definitely stay again, but they need to be more generous w breakfast, especially since our hotel in another city, half the price, offered a full hot breakfast included with the room rate.

Upscale Hotel in Heart of Granada The Autograph Collection hotels are an upper tier Marriott brand and this hotel, which is built around a former convent, is lovely with a wonderful inner courtyard for drinks or a light lunch. It is located near the Cathedral on a main street, Gran Via de Colon, but our room was quiet and well appointed. Staff was extremely well trained and helpful. We took a taxi up to the Alhambra, in part because we wanted to make sure we were there for the jump off time of our tour, but the walk back to the hotel, all downhill, took only 15 minutes though some nice gardens. Parking was a bit tricky because technically only taxis and buses are allowed to travel on the side of Gran Via Colon where the hotel is located (southbound). To get to the hotel, travel northbound on Gran Via Colon (car traffic allowed), then at the top of the street execute a u turn at the traffic circle and ignore the "bus and taxi only" sign to travel southbound on the side of the street for the hotel. There is a pull-off in front of the hotel and they handle your bags and park your car for you.

We stayed here about two weeks ago for four nights. We had four rooms (two each connecting) for eight of us -- two families of four each. I think because we requested adjoining rooms to be with our kids, we were put in the newer part of the hotel. I doubt the rooms in the old part (which I hear are beautiful), had adjoining rooms. The rooms we had were spacious and closets and drawers had space sufficient. Bath amenities were great and shower was good (I'm picky about showers). Room service, cleaning excellent. The hotel staff is very helpful and friendly. The waitstaff in the bar and restaurant are exceptional. I read prior reviews about the breakfast being skimpy and realize they must have changed it; the breakfast was incredible. Wonderful pastries, fruits, yogurts, juices, salmon, etc., and your choice of omelettes or pancakes made to order. Really delicious. Great location for walking to the historic sites and shopping. Beautiful inner courtyard that is really idyllic for having a drink and the kids could be loud without disturbing anyone. Any noise carried up and out. In the evenings they had a wonderful guitarist playing in the courtyard. We told the front desk which flamenco show we wanted to see and they arranged for the performance venue to pick us up in a small bus for show and dinner and return us afterwards. I realize this is standard there, but I appreciate it. All in all, the hotel was exceptional.

We booked two rooms for two nights...a bit of a struggle to get there by car as first we encountered streets with no access (cameras, tickets to follow in the mail months later?) and then when we found the front door on Gran Via there was a bunch of people standing there. Turns out there is a bus stop close by and we should have just run them off, parked in one of the two spots and got help with our bags. The hotel website does say that it is tough parking but would be nice if they were a bit clearer...we can't be the only ones driving. We are in a great room...very nice upgrade....only fly in ointment so far is the lawyer at the front desk calling to check our satisfaction with the rooms and then taking away my son's continental breakfast...rules, he says, only allow 2 per GOLD member... I do think once you you extend the courtesy (we do have two rooms) taking it back is not very hospitable...left a bad taste for me. Will post more as we go along.

Great location, nice walkable street location, beautiful lobby to greet you, nice modern change from our other more historical rooms we've been rotating thru, nice to finally get shampoo AND conditioner since I had forgotten mine, very comfortable bed and sheets.

I was pleasantly surprised by the AC Palacio de Santa Paula. To be a bit of a Debbie Downer, let me start with where the Santa Paula falls short. As Dusty B. notes, there is no wifi in the rooms (this seems to be the new global Marriott policy: wifi in the room is incredibly expensive -- 12€ a day!) though there is free and fast wifi in the lobby and in the downstairs lounge area. Moreover, like Dusty B. I also used Marriott points, and ended up in a room next to an elevator. Luckily, we were there in very low season, the hotel seemed nearly empty, and we never heard any noise. But clearly there's a pattern here, and I hate when hotels put Rewards members in bad rooms. Third, in yet another unpleasant hotel trend, the bathroom door doesn't really shut all the way - there's a gap of about a half inch on both sides of the door which could really cramp your romantic-weekend-in-Granada style. But that's really it for the bad news, and it's not really all that bad - otherwise, I found the Santa Paula to be a remarkably comfortable and really breathtakingly beautiful hotel. The rooms are European sized (i.e. small) but very comfortable - two chairs, a small table, a queen sized bed, two night tables, and the bathroom - once you forgive the aforementioned door issue - is very comfortable and filled with ample freebies (soap, conditioner, combs, shavers, shaving gel). The staff is more than eager to help - when I realized the hotel didn't have a business center, the front desk kindly printed my Granada tour voucher for me. And the lobby and lounge are perfect, warm, cozy places for hanging out (skip the expensive breakfast in the hotel restaurant - there are so many places to get breakfast on the Gran Via). And, what's most important, the location really can't be beat - you are in walking distance of everything imaginable, there are ample dining options within a five minute walk, and the Gran Via is just extraordinarily pleasant.

There are so many things about this hotel that could be great...and that I could even love. But, there were enough things that were just off. It started with my check in. At check in I was informed that only continental breakfast was provided for platinum members. That if I wanted anything more...I had to pay. When I let the clerk know that in 1,750 nights at Marriott's that it was the first time I had been given that limit, her response was "continental breakfast is the minimum that Marriott requires and we just do the minimum." I appreciated the upgrade that they gave me, but the room itself had some weird things. In the bedroom was a large metal box...with the door open...that to the best of my knowledge had no purpose. Then, there was a bench that blocked the second door to the hallway and made it so that you couldn't open the door or the closet all the way. It was like they took a really nice hotel room, and junked it up. There was so much more that they could have done to make the room better. I HATE to give a Marriott property less than 4 stars...but the cheapness of the hotel with their platinum guest and the weirdness of the room furniture really made it an unwelcoming place.

So far, an okay stay. The room is small but the staff are friendly. They close their restaurant during the day until 8, and this shouldn't be the case in a hotel where the room service and the restaurants are open 24hr. The location is close to almost all historic and tourist places.

The AC Palacio is a historic hotel in the heart of Granada. It recently became an autograph collection hotel. The room was a good value for the money (we stayed in the newer part of the hotel) and was centrally located. The hotel is small but has a restaurant and gym. The staff was friendly and everything went smoothly. Our rate did include breakfast but we didn't get to try it as there was a little bit of confusion. I would love to go back and stay in one of their larger, historic rooms.

Excellent service. The kind of staff that you expect at a five star hotel. Centrally located. Drive up to front and the staff will take care of parking for you. Great hotel in a wonderful city.