terryw944
Google
The hotel is well-situated in the historic center of Naples. The hotel breakfast was good. I liked the fresh pastries, delicious quiche and nice cappuccinos. The room was quiet and comfortable and had a nice shower. Barbara at reception was especially welcoming and suggested we visit the Duomo for the San Gennaro festival which we found very interesting. The only negative was the man working reception the night and morning we left. All of the other staff told us to order our cab to the airport the evening before. When I tried to, he brushed me off and said it was unnecessary. I went down early the next morning because I was concerned and the same guy was working. He said I was all set citing another room number. I said I had not pre-ordered because he had refused to take the order the night before. He did not communicate with the taxi company (as other staff said they would) that I would be paying by card so the driver tried to overcharge me when we got to the airport because I was using a card. I also noticed the other guests who had pre-ordered a taxi got a small breakfast plate. We received nothing. My son who was staying in a different room was also charged for 3 more waters than he had taken from the mini bar. This employee soured an otherwise positive hotel experience.