Leslie L.
Google
Review for September 2025. I was so excited to return to Tulum after having visited the area some 15 years ago. I had read a bit about what has happened with over tourism, corruption and neglect but I wasn’t prepared to witness what I saw.
I was expecting a trip filled with nature and authentic hospitality but it was disheartening to see a town that has lost its soul. There were hundreds of unfinished luxury buildings, overpricing, and the sadness left behind.
Despite speaking fluent Spanish and being Mexican myself, I constantly felt like I was being overcharged or treated like just another tourist. From restaurants to taxis, I was told a different story, different pricing and it was exhausting. Nonetheless, I managed to make the most out of my trip, and experienced some beautiful moments including swimming in cenotes, seeing baby sea turtles hatching on the beach, and visiting the Kaan Luum Lagoon.
Review about Panamera. The hotel is in the south end of the hotel zone where it’s quiet. Panamera is super cute — really well designed with lots of aesthetically pleasing corners, lush tropical foliage, and that beautiful checkered pool. Upon arrival, we were greeted with a courtesy drink and a cute, red bracelet during our stay. We stayed 5 days, got a suite room with partial ocean views, a balcony and rooftop mini pool which wasn’t filled. (We needed to let the front staff know to fill it for us but we didn’t bother during our stay). It was a nice surprise to find out the hotel has 2 pools and a jacuzzi. Rooms could use a mini fridge to keep drinks cold especially at night. Staff was helpful and answered all of our questions though the overall vibe could have been a tad warmer and friendlier. Breakfast was okay. A bit more variety would’ve gone a long way especially since we had a longer stay. At times, we waited 15-20 min to get our food despite being the only guests at the restaurant. Overall, I would stay at this hotel again when the seaweed is gone from the beaches.
I hope Tulum can return to being a place that respects its roots, its people, and its environment. For now, I’d recommend exploring other parts of Mexico for a more wholesome experience.