Hotel Panamera

Review for September 2025. I was so excited to return to Tulum after having visited the area some 15 years ago. I had read a bit about what has happened with over tourism, corruption and neglect but I wasn’t prepared to witness what I saw. I was expecting a trip filled with nature and authentic hospitality but it was disheartening to see a town that has lost its soul. There were hundreds of unfinished luxury buildings, overpricing, and the sadness left behind. Despite speaking fluent Spanish and being Mexican myself, I constantly felt like I was being overcharged or treated like just another tourist. From restaurants to taxis, I was told a different story, different pricing and it was exhausting. Nonetheless, I managed to make the most out of my trip, and experienced some beautiful moments including swimming in cenotes, seeing baby sea turtles hatching on the beach, and visiting the Kaan Luum Lagoon. Review about Panamera. The hotel is in the south end of the hotel zone where it’s quiet. Panamera is super cute — really well designed with lots of aesthetically pleasing corners, lush tropical foliage, and that beautiful checkered pool. Upon arrival, we were greeted with a courtesy drink and a cute, red bracelet during our stay. We stayed 5 days, got a suite room with partial ocean views, a balcony and rooftop mini pool which wasn’t filled. (We needed to let the front staff know to fill it for us but we didn’t bother during our stay). It was a nice surprise to find out the hotel has 2 pools and a jacuzzi. Rooms could use a mini fridge to keep drinks cold especially at night. Staff was helpful and answered all of our questions though the overall vibe could have been a tad warmer and friendlier. Breakfast was okay. A bit more variety would’ve gone a long way especially since we had a longer stay. At times, we waited 15-20 min to get our food despite being the only guests at the restaurant. Overall, I would stay at this hotel again when the seaweed is gone from the beaches. I hope Tulum can return to being a place that respects its roots, its people, and its environment. For now, I’d recommend exploring other parts of Mexico for a more wholesome experience.

I’ve been coming here for a few years now and every visit is such an amazing visit. The view of the ocean is breathtaking and also the resort is just so gorgeous. I also want to add it’s a great place to get away and work remotely! ||This place feels like my second home mainly because the staff is just so Kind and every-time I come they are the most welcoming. ||Ricardo is and always has been such a great heart warming host making sure you feel right at home. Bartenders Diego and Hilary are the most kind, friendly , and so much fun to talk with. Armando and Juan such kind servers always providing such excellent service . I wish I remembered everyone’s name but EVERYONE is just so amazing. ||The only bad thing is having to say goodbye to everyone and to this gem of a place. ||I can’t wait to come back again ! ||Thank You Panamera Family ❤️

We just celebrated our wedding weekend at Hotel Panamera with a group of 33, and it was truly beyond anything we could have imagined. The property itself is stunning, but what sets it apart is the exceptional service. I’ve never experienced hospitality like this before. Every single person, from the managers to the wait staff, made us feel like family and went above and beyond to take care of us. A special shoutout to Alberto and Juan who always ensured we were taken care of. Every member of the team went above and beyond in ways both big and small. It wasn’t just professionalism, it was warmth, attention to detail, and genuine kindness that made us feel seen and celebrated throughout our stay. ||I cannot speak higher of Daniela, who manages the events/weddings. She anticipated details I hadn’t even thought of, making the entire weekend flow effortlessly. From the smallest touches to the big moments, everything was handled with such care and precision that we were able to be fully present and enjoy every second. Knowing she had every detail covered gave me complete peace of mind to relax. ||The food was outstanding. You truly can’t go wrong with anything on the menu. The pancakes will change your life - I will be thinking about them until we can come back in a year! ||I could go on and on! Our wedding weekend was everything we dreamed of and more because of the incredible team here. We already can’t wait to return and relive even a fraction of the magic we felt this past weekend.

AMAZING!!!!!! , I am so happy that I had the opportunity to visit Tulum and happen to find this jem on the beach. Thank you to everyone who made our stay pleasant , full with great food, the vibe is awesome , Miguel was extremely helpful and friendly and everyone else too, Elizabeth made my yoga classes better than ever!!! She is soooo good and she is a great teacher. I can't wait to visit you guys again, really made our stay unforgettable and make me just love even more Tulum, Highly recommended !!!!! See you soon guys. Oh and by the way - great rooms, great food, excellent overall experience !!!!

We came to Hotel Panamera for our honeymoon, and we had a damn near perfect experience! The hotel is GORGEOUS, the rooms were immaculately clean, the food was spectacular, and the service was truly some of the best we’ve ever received. The staff truly took the best care of us, were friendly, and remembered us by name. The A/C in the rooms kept them very cool. The bed was very comfortable. Having two pools plus a beach club was great and having access to free bike rentals was also a huge plus! The front desk staff went above and beyond to arrange transportation to/from the airport, order us taxis throughout our time there, help us make reservations, and even went as far as to take some photos for my wife and I. Would HIGHLY recommend Hotel Panamera — we will absolutely be back!

Came here a few days ago for a day at the beach club and it didn’t disappoint! The grounds are absolutely stunning. I felt like I was inside architectural digest - around every corner was a picture perfect sight. It was pretty empty because of low season, and the seaweed was really bad, making the ocean unswimmable. The hotel has 2 pools and a jacuzzi though and I really enjoyed dipping in those. David was my server and he was so wonderful and kind and helpful!! I would go back to stay at the hotel someday.

I can't fully describe how beautiful this property is. The decor, the restaurant, the beach chairs, beach beds, service, rooms, pools, the rooftop bar, everything was perfect! The food in the restaurant was the best we've ever had a a hotel. Totally top notch and even better than some of the restaurants we ate in Tulum. ||However, what really impressed us was the care and professionalism of Miguel Ángel Montejo, the Food & Beverage manager. Both my husband and I have been in the hospitality and customer service industry for 40 years and right off the bat, we could tell that Miquel was one of the reasons we loved the property so much. His attention to details, his staff, the quality of food at the restaurant and the time he took not only to chat with us each morning, but the other guests made it a special experience. Not often do we find someone in the industry that really welcomes you and demonstrates the love for their job as Miquel did. |We will be back!!!|-Carolyn Hills & Robbie Shanks

Awesome service!! My family and I booked Hotel Panamera for a week while in Tulum for a wedding. Miguel and Daniela were great. They accommodated all of our requests with gracious courtesy and very prompt service. We felt well taken care of. The entire staff got to know us and would remember our likes and dislikes. The food was wonderful! The rooms are spacious and clean. The location is in the south end of the hotel district where it is quiet and scenic. But it is close enough to the livelier end of the hotel district where one can find bars, restaurants, and night clubs. The morning yoga clases were great. It was an amazing way to start the day. I cannot remember the instructor’s name. She was one of the best yoga teachers I’ve ever had! We were treated so well, it was a little sad to leave. I would definitely visit again.