Azucena V
Google
Great views, we were in 902. Arrived on a Sunday at 4pm, lady who checked us in was ok, she spoke very quickly and she didn't give us any options of keeping open room tab or explain the hotel what was available. The guy who brought up our bags was super nice and he explained everything to us. He opened windows put everything up and got ac started. When he left we didn't like our view on the 3rd floor we called down and asked if we could get another room with a view and he said yes. He would send someone for our bags and new keycard. Same guy arrived not bothered at all, 9th floor was great. The room is average, tv images at reception were not our rooms those looked like luxury beds, these beds were hard and low, the covers were old ripped and too bug for bed. The room was clean though the sheets as well. Very spacious, the air is right above the head area of the beds which made me wake up w sore throat but I just have sensitivity to ac, fans etc. The bathroom area is very small the door did not open all the way because the commode is right there. The shower is big and clean. However not well lighted. If you turn on the main lights for bathroom the fan turns on and was super loud and annoying. The pool is very well shaded but even on a hot day the water was freezing I couldn't even get in and my teen only lasted about 30 minutes. Was quite not really in use so I would go down to sit and read. The location is great. Everything is walking distance. Day or nightlife. Lot's of traffic during day walking is key to historic areas. Parking at hotel is included. I was alone with daughter and would go out and come back around midnight and felt safe. Parking attendant older man was very nice and on my last night he helped me take several things I bought up to room like a bell boy at midnight. Complete gentleman. Restaurant on 2nd floor had great breakfast buffet until 11am for 120 pesos a person. Worth it, make to order omelette or eggs your way. Great selection, chilaquiles were my fav. Would stay again for the low price. Would pay more if the beds and covers were updated. Location, views and service staff is worth the old beds.