John Pagliaro
Google
Our stay at Parco dei Principi was a huge disappointment. The first room had black mold in the vents, which made my daughter and me sick. The hotel brushed it off as “humidity” and didn’t move us until i showed them pictures of the moldy vents—two days later!! In the new room, none of the showers worked and the only water available was scalding hot. My family of five couldn’t even bathe that night.
Beyond that: the pool was dirty and often closed for no reason(light rain?!), furniture and rugs were worn and filthy, and the bathrooms badly need cleaning and resealing. This is nowhere near 5-star quality.
Worst of all, after weeks of back-and-forth, the hotel refunded less than they promised, shorting us over €130. If this is how they handle guests after a terrible stay, it says everything.
The breakfast staff and Blu Bar bartender were wonderful, but they don’t make up for a property that is unsafe, poorly maintained, and dismissive of guests. There are far better hotels in Sorrento—avoid this one.