C C.
Yelp
I recently had a very positive stay at this hotel. It's a newer built property, with a sleek, modern design. The lobby area is beautiful, and the artwork displayed throughout the common spaces was a really nice touch. The pool area and fire pit seating area outside were very inviting. Check-in was fast and easy, and the front desk staff was friendly and professional.
The location is ideal- tucked away from the main drag of El Paseo, but an easy walk to everything you could want or need. The room I stayed in was extremely clean, which I very much appreciated. The bed was plush and comfortable. Furniture and upholstery were in great condition.
The reason I'm not giving it 5 stars, is due to the noise factor. This hotel has a problem with their room doors. They all SLAM. There is no way to close them quietly the way they are designed. All night and throughout the early morning, I heard loud slamming. People were also having trouble getting into their rooms, so you could hear the loud repeated turning of the door handles and finally slamming. This was annoying and disruptive.
I could also hear people scraping the metal patio furniture as they moved it, and people walking around the gravel on the terrace walkway, and playing fetch with their dogs at dawn (I am not a morning person). Speaking of dogs, I brought mine with me (and paid a hefty pet fee), but this isn't really a "pet friendly" hotel. Aside from a small potty spot, you have to take your dog off property for walks/bathroom breaks.
As a side note, you have to valet your car here, which wasn't an issue for me. However, the valets were very slow and confused. I think they were overwhelmed and understaffed. They gave me a ticket, then forgot my keys. Then forgot which car was mine. Then didn't bring it up after I texted ahead to get it. It was a struggle.
Overall, I think this is a quality hotel, and if you're not noise-sensitive, you will have a 5 star experience.