ateach52
Google
A group of 6 friends and I stayed at the Albergo as part of a 6 day hike in the Alps. ||First the positive part: we had a very nice room on the top floor with 7 beds and a private bathroom (although we could smell the smoking from our neighbours’ room under the door, which was most unpleasant!).||The friendliness of the staff cannot be faulted either, nor can the hearty breakfast. ||The reason why I am giving this review a 1 star is the dreadful quality of the dinner we were served. We had half-board for 45 francs p/p. We were told we’d have ribs, which we were quite happy about after a very long day hiking. ||BUT… We were given a plateful of what was basically nothing but bone and gristle! The ribs were still attached to what looked like the sternum of the animal, and could therefore not be cut apart at all - not even with the sharp knives we were given. It was all smothered in a tasteless, gelatinous sauce. Beneath this were a few squashed spinach leaves and a few stodgy potato wedges. But it was the appalling quality of the so-called ribs that was totally unacceptable! It was all returned to the kitchen uneaten, and obviously we complained to the waiter immediately. ||We expected the chef to come out and apologise - the only correct thing to do - but no. Nothing. I then complained to the hotel front desk and asked for a partial refund of our half-board, seeing as we’d been served what wasn’t even fit for a dog. There was NO meat on the “ribs” at all! The (very nice) lady said she could do nothing and to come back the next morning at checkout. That lady, however, said she couldn’t do anything either. I wrote to the hotel the next day to once again ask for a partial refund (and an apology), telling them I would write very negative reviews on social media and contact the Ticino Tourist Board as well, but nada! Nothing! I’ve not heard a peep. So voila! Here’s my review! Avoid this place!
