Juan Pablo Lavinas
Google
An absolute hotel to avoid.
I am beyond disappointed with my stay at this so-called 3-star hotel. It doesn’t deserve even a single star in my opinion. The experience started with a cold, indifferent welcome. The receptionist, likely more focused on her phone than on the guests, barely acknowledged me. For an establishment that claims to be "high-end," this kind of attitude is completely unacceptable.
To make matters worse, the hotel was under construction. I booked this place hoping for a peaceful, relaxing stay, but instead, I was subjected to nonstop noise from drills, hammers, and other construction sounds throughout the day. This was never mentioned when I made the reservation. If you're going to disturb your guests with renovations, at least make it clear beforehand. Complete disregard for the comfort and peace of the guests.
The room was nothing short of a nightmare. It felt more like a rundown motel than a 3-star hotel. The furnishings were outdated, the bed was uncomfortable, and the cleanliness was appalling. The floor was sticky, and dust was everywhere. It’s hard to believe this hotel even has "cleaning services."
What’s most frustrating is that, instead of focusing on the guests' comfort, the management seems more interested in cutting corners and saving money. The renovations seemed to be done with no care for the guests who are paying to stay there.
In summary, this hotel doesn’t deserve its stars or the money I spent. I would strongly advise anyone to stay far away from this place if you're looking for basic comfort, peace, and respect. I’d rather have slept in my car. Far from a relaxing destination, this hotel is a nightmare