Magda A.
Google
Worst hotel experience
I was deeply disappointed with this hotel. Right from the start, the receptionist was rude and unprofessional, warming herself with a radiator in a cold, dusty space. Although check-in was scheduled for 2pm, we were only checked in at 3:30pm.
At check-out, which is normally at 12pm, we requested an extension of just one hour, until 1pm. However, the receptionist told us that we would have to pay for another night for this. When we arrived back at the hotel at 12:55pm, we were not allowed to enter the room to retrieve our luggage. Our belongings were thrown into suitcases by the staff without us being present, and now we don't even know if we were missing anything.
The reception was cold, drafty and unkempt. The kitchen was in an open space, shared with the renovation works, and food was left uncovered, which raises serious questions about hygiene.
Breakfast was served in the room, where there was not even a table or chairs. Trays of food were left on the stairs, next to the trash cans, before being taken to the rooms - a completely unacceptable sight for a hotel. Due to the deplorable hygienic conditions, we did not eat anything that was offered. It is unacceptable for a hotel to treat its guests like this and ignore standards of hygiene and professionalism. I do not recommend this place to anyone. The experience was simply disastrous!