Hotel Petit Palais

I have been traveling the world for over 50 years, and one of my deepest concerns has been the gradual erasure of charm from hotels. Modern standardization has stripped many places of their individuality, replacing history and character with sterile, interchangeable rooms. When I travel, I make a conscious effort to stay in hotels that honor their heritage and allow me to feel connected to the city’s past, rather than those rushing to conform to a modern, uniform aesthetic. With that philosophy in mind—and without restricting myself by budget—I chose to stay at the Petit Palais du Charm in Milan, fully aware that a historic property may not be “perfect” in the conventional sense, nor in every physical detail relative to its price point. I was fortunate to visit during the week before Christmas, when both the hotel and the city were filled with a warm, festive ambiance. The reviews I read beforehand were, by and large, accurate. For my wife and me, our stay was deeply meaningful—personal, warm, and genuinely delightful, despite being a bit quirky at times. The hotel’s small staff created an intimate, welcoming atmosphere that makes guests feel truly cared for in this tired yet still welcoming palazzo. Its location allows for easy walking access to all major sights, and the history of the building is extraordinary, having once been part of a 17th century convent complex which sat along a canal that disappeared nearly a century ago. I was not disappointed in any way. Our stay was truly delightful and embodied the very definition of a hotel de charme—something increasingly rare and deeply appreciated.

If you don’t mind a little noise from the road at night, this is a perfectly located hotel with lovely staff. The room was spacious and even came with a kitchenette. On the day we left, it was my birthday, and out of nowhere they gifted me chocolate from a high-end confectioner nearby. It was such a sweet gesture. I will absolutely come back.

We had a wonderful two night stay here. The rooms are nicely decorated and quite comfortable. In room breakfast was delicious. This was our third time staying here, and we will certainly return on our next trip to Milan. Highly recommended.

I booked this hotel for the Olympics but they just cancelled my reservation. They never communicated the deadline date for early payment and authorization. I have a full recording and documentation of booking process. No date was communicated. Now they cancelled my reservation because their hotel management didn't communicate a deadline date at time of booking and tried charging 100%. Fraudulent business practices. Formal complaints will be submitted to EU-authorities. The hotel management clearly lacks education.

I was greatly underwhelmed by this hotel. Our rooms were extremely old with layers of dust on lampshades and fabric. There was an odor to the room. The worst part was the noise. There must be a hospital close by as ambulance after ambulance was rushing by along with the street traffic made it very hard to sleep. The TV never worked when we were there, although the staff was kind to try to fix it. On a positive note, it is just across the street from the metro.

Booked this hotel for the Olympics. They cancelled because they attempted early payment even though they never communicated a payment date. Then they tried charged charging me 100% as a penalty. The hotel never communicated an early payment or the early payment date. I have recording of the full booking process where the video shows no mention of an early payment date. I have all evidence and documentation needed to prove my claim.

One of the best hotel experiences I’ve had in Milan. Everything was flawless, from the service to the location. A special thank you to Mariana, an exceptional hotel manager whose care and professionalism made our stay unforgettable.

We began our honeymoon at the Hotel Petit Palais. From the moment we made our reservation, we received exceptional customer service. They arranged for our transportation from the airport, gave us an early check in, and had our room ready with champagne and roses to celebrate our wedding. ||Our room, the Duomo Suite was sumptuous and so comfortable. The breakfast is the best we have ever had, served in our room with fresh juice, pastries and eggs. They made reservations for dinner and La Scala for a symphony. |The location was within walking distance of the old city center and all it has to offer. | |Overall, our experience was exceptional, made even better by the attentive staff. It was a memorable way to begin our honeymoon.

This place is a dump, everything is outdated and the bathroom floor was so warped that the door wouldn't close. I'm 220 lbs and my body could barely fit in the bathtub/shower. The desk clerk wasn't willing to help at all with directions or transport, other than call his buddy with a taxi for too many euros.

Reasonably priced rooms, especially on Expedia. Rooms are spacious and nicely appointed though service wasn't wonderful. Don't pay for breakfast as there are incredible walking distance options.