Hotel Pignatelli Napoli

3 seniors booked and requested 2 rooms with 3 beds.They pulled out a cot ! A/C broken! Breakfast is a pkg. of melba toast ! Lazy Boy at front would not help with bags or anything.

Not a great experience. WAY TOO EXPENSIVE for such a low standard hotel. We got charged 150€ (135€ + 15€ taxes) for a room for three. Barely enough space to walk around the beds. The shower was not draining with a weird smell, the fan was broken, we had to ask for a pillow and towels, as we only had 2 sets. Pillows are not comfortable. No cleaning service during the day, we ran out of toilet paper and couldn’t find anyone to ask for it. The wifi is inexistant. Some of the plugs were not working, which is annoying when you’re three and need to charge your phones.. However, the guy at the check in was nice and helpful.

Some of these other reviews are hilarious, particularly the ones that say the area is dodgy and the road is covered in graffiti. Naples IS dodgy and it is pretty much entirely covered in graffiti- the whole city! If you don't like dirt, poverty, graffiti or smells, don't go to Naples. If you want great food, authenticity, vibrancy, art, culture, rowdiness and friendliness then DO go. This hotel is like a metaphor for Naples. It had huge rooms with high ceilings, old slightly tatty furniture and an odd system for checking in. The manager seems to live off-site so is only there for check in. We had to leave our key behind the unmanned desk when we checked out in the morning. There is no breakfast served but cafes abound. The hotel is on the second or third floor of a pallazo and there is a grand yet faded glory to the place. There is no lift and the stairs are hard if you have luggage but the price reflects this. The owner ordered us a cab to the airport in the morning which arrived promptly and was a fraction of the cost of other taxis we ordered. This hotel is more like an old fashioned pensione than an actual hotel. Its lacks the bland, beige corporateness of other places we stayed and had a typically Neapolitan atmosphere. Odd, quirky and lovely.

Property is located next to a University so expect young crowds on the day but the hotel is very accessible to public transportation,Resturants, Bars and the main road. Walking distance to certain tourist areas and local stores. The hotel itself was so so. Entrance (gate) was full of graffiti (I suggest to have it painted to be more attractive), no TV, phone and amenities (except for liquid soap/ shampoo and towels) so better be prepared to bring your own. There's hair dryer ( I can see filter are full of dust) and the water in shower barely comes out ( not sure if the water pressure is low or due to clogged shower head). Bed was ok. Twins that were put together so you can have 1 bed. There's a small table in the room. Be aware that no eating, no liquors/ alcohols and no smoking allowed in room. Wi-fi is free and had a good connection. Room is decent and clean except for some small spots here and there. Other than that, it's quite at night (except from people running upstairs from time to time). The gentleman at the small FD was nice and will help you for areas to visit. The room I say will only be good for sleeping and plan to be out all day.

Hotel is in a safe area with bars and restaurants and piazzas nearby. Room very basic. Had no tv control or tea/coffee making facilities. Very little hot water and just a basic hand/body wash plastic dispenser. Hairdryer not much use. Hotel at the top of 4 steep flights of stairs so not recommended for elderly/disabled guests. Dont use their airport transfers as very expensive. There's a set taxi fee of €18 to/from the airport just make sure you mention it when getting in or they'll charge you something else. Owner is very rude dismissive and arrogant. No cafe or kitchen onsite so there's places further up the street. To be honest I've stayed in much cheaper and better hotels. Definitely wouldn't stay here again due to the management's attitude.

The entrance to the hotel was a little off-putting at the first. The stairs were quite difficult for us as we had fair amount of luggage. But once we got over the stairs we were happy with our room. Bedroom area was really clean. Big wardrobe for our use. Reception were friendly, unfortunately they couldn't understand English too well. The hotel is in walking distance of the metro which is essential in order to get the most out of naples. The nightlife around was very lively I guess cause its a university area full of students. We didn't spend a great deal of time at the hotel we mainly use it for bed and shower. At the end of our stay we were kindly given a lift to the airport from the hotel. I would recommend this place if you want to stay in Naples and are on a budget.

we booked 3 nights. the room we got was totally a different room (not a room but a shelter). we did not see it in the photos provided. it was outside of the hotel and like a basement floor. ||we had a limited time in naples, therefore at first place we did not want to complain about the situation but enjoy our holiday but this room was a nightmare.. ||bathroom was terribly dirty (black and yellow floors), we found trash bags at the back of the wardrobes, we even saw bugs on the floor of the bathroom. ||we got no room service, we had no wifi although they stated that there is wifi in the room. ||next day we went to hotel to complain, but it was a sunday and there was no one. on monday we went there again and their reaction was unbelievable. they denied everything and blamed us, instead of trying to make us feel more pleasant. ||||for example, they said "we have wifi in reception. not in the rooms. " but on the internet, it was written "wifi in the room". when we ask for wifi to connect with the booking agency about our complains, they got angry and kicked us out of the hotel. and the most terrible point was, they denied all the things they did when they were talking with the agency and blamed us for the things we never did. ||Anoher problem is that they cannot speak English. they speak Italian but use some english words in between. it was very painful to communicate with them.||||we went there to have a nice holiday but they ruined everything. we did not expect so much, just an understanding hotel staff that can see their mistakes and try to make us feel happy.||last day they took our keys and we were on the street with no room. therefore we booked another room in another hotel. it was the worst days of my life. because of them i cried one day long. ||see the photos and understand what we had experienced....

We arranged to be collected from the airport some two weeks in advance of our visit,we were sent an email with where to wait for the driver and his phone number. I instantly replied with my thanks and notified the hotel of our flight details and what time we would be arriving. We waited as instructed, no car, we called the number given, no reply . We called the hotel, less than helpful and they subsequently hung up after a few seconds. We waited bit eventually realised no one was coming, we got a cab for 27 euro which is actually 8 euros less than the hotel wanted. Result! However upon arrival at the hotel, once we had rang again as reception was up four flights of stairs ( no mention of that on the hotel details) we were greeted by a very rude hotel owner, he proceeded to try and bully us into paying the airport transfer, despite it being a no show, he shouted and tried to say we were in the wrong place , luckily i had kept the email from him telling us where to wait , he called us liars and then attempted to charge us for a driver who simply did not show. We felt bullied, intimidated and unwelcome, i advised i would seek accomodation elsewhere if he persisted , he then proceeded to check us in, demanding cash as payment ( despite previously taking half the booking by card ) and he did not speak another word to us for our 3 night stay , we had a double and a single bed in our room and we were told we would be charged extra if we used the single bed, surely if you book a room it's yours to use ? It's like saying you can't use the bathroom. The booking advised breakfast was 3 euro per person, but on request we were told no breakfast! Also no mention the the hotel is unsuitable for disabled people as up four flights of stairs , I have MS and i known I would not have booked . Room was ok , hairdryer doesn't get hot , no tea or coffee making facility, shower ropey and water cold after a few minutes. No option to leave a review on booking.com. Good central location but rude aggressive owner , determined to rip you off. Booked a cab back to the airport for 18 euro , half the cost that the owner quotes. Would not recommend.