Liz Alex
Google
A huge thank you for your wonderful hospitality during our stay on 11–12 August. From check-in to check-out, we enjoyed one of the very best hotel experiences we’ve had in Switzerland!
We are so grateful for the kindness and efficiency of the front desk, and the restaurant and bar team’s impressive knowledge of wines and product sourcing. Most of all, we’d like to recognise your outstanding team member, Pedro, who went above and beyond to make our stay truly memorable.
From the moment we arrived, Pedro greeted us warmly and helped unload our car, stacking our four suitcases and hiking gear with care. He personally brought everything to our room, placing the bags and even our hiking boots thoughtfully. Upon our departure, he once again greeted us, and proactively moved our luggage to the car. His kindness, initiative, and professionalism are exceptional, and he is a shining example of the high standards your team upholds.
We also greatly appreciated the late check-out today, which allowed us to enjoy a quick two-hour hike in the morning, freshen up, and depart by 1 pm, it truly made all the difference.
Thank you again for making our time in Grindelwald so special. We look forward to staying with you again and enjoying more of this beautiful region.
See you again soon!