Hotel Pitrizza, Costa Smeralda

Our stay at Hotel Pitrizza has been exceptional! With only two more days left, we know we will be sad to leave. We booked a renovated room (Deluxe Sea View) and it has exceeded our expectations. The service throughout the resort is stellar and considerate, and fully supports the five star rating. For those that have complained about cost, I find that interesting since there is access to all information about expense before arriving. We have been fortunate to stay at other five star resorts (La Samanna, Cap Juluca, Rocco Forte hotels, etc) and cost at those locations is on a par with what we are experiencing in Sardinia, so we were prepared. Hotel Pitrizza's old world charm, renovations and most importantly the wonderful staff puts this resort at the top of all we have stayed at. We hope to be back in the years to come, but for sure this has been one of our most memorable trips.

A truly wonderful stay at Pitrizza. From arrival we were greeted with warm smiles and professionalism. The room was spotless, elegant and full of Sardinian charm. Breakfast was outstanding and the beach service was flawless. The concierge team made every detail of our Costa Smeralda visit seamless.

The hotel staff are sooo nice! In general, Italians are very good hosts! The main thing from the hotel was the staff for sure. If you are looking for a quiet place this could be your place. The bedroom was not updated yet, I heard some of the rooms are getting updated but even though it was quite charming the old school style. Thank you for making my stay very welcome. 7 stars to the staff.

We came here at the height of travel season (August 1) and were not able to receive the Amex upgrade. We were placed near the beach/restaurant area and by the pool. The room was very small. It had a tiny television which hung with all of its wires dangling like it was the back of some Verizon store. Surprising considering how they price these rooms. One night is about 1 month's rent for a lower end 1BR in NYC. You'd think a working television would be the basic if not the most irrelevant item of furnishing. However, when something is broken or an eye sore it becomes extremely important and can ruin the entire aesthetic of the room. Ruin the aesthetic it did. I hated seeing those bulky hideous black wires against a bright turquoise tiled wall. The room service was impressive and diligent, our room was serviced 4x a day - so again, how was this not remedied? Overall you are here for the location - right on the beach. The only comparable hotel in Porto Cervo is Cala di Volpe, which is also a 5 star hotel, but with a gauche "look at me" clientele. I chose this location because I expected luxury without the pretentious tourists. I was left lacking for the luxury. The guests are international, I didn't see any Americans or Italians, who presumably choose more laid back options. The inclusive breakfast was good, but bees swarm you as soon as you have food, and they only had two table fans for the entire hotel for the tables. (Absurd) Even knowing what you're getting, the markup here would be shocking if I didn't live in NYC. A bottle of water that's 1.50 is 16.00. An Ichnusa (local beer) which is 3.50 everywhere else was 18.00. I mean it's just ridiculous at that point. Sit down food is good, beachside is one step above inedible. I ordered a Caesar salad for 50, and it came in all of its glory with some lettuce and sad chicken bits. It was the saddest salad I've ever seen or tasted. I'm mentioning prices not because of expense but because of the failure to measure up to the gauging. Staff was hot and cold; the old school gentlemen were incredible, and are a gem to this property, with some being there over 40 years. The younger staff, particularly the girls, should perhaps invest in a hospitality course.

Everything was perfection! The private beach was incredible and so peaceful. The first day we were there, there were 2 men trying to sell jewelry to people laying out at the beach which was very strange... fortunately we didn't see them again the rest of our trip. The complimentary breakfast is wonderful! The bed was incredibly comfy and the bathroom was very spacious. I cannot say enough about the sweet staff. Everyone was so warm and kind! My only complaint was the price of absolutely everything. They have a list of taxi prices to go to certain popular locations and they were about 3 times the cost of ordering an UBER ourselves. We had ordered 2 mojitos without seeing a menu and when I got the bill it was 70 euro!!!! 35 euro a drink! The food was just as crazy... 40 euro for a caprese and 50 euro for a burger!!! We have stayed in the finest of places and I have never witnessed pricing like that. Fortunately we had a car so we went to the store up the road and stocked up on wines, rum, sodas and snacks for 50 euro... less than what we paid for 2 mojitos. It's hard to complain when you're surrounded by so much beauty but it is a bit criminal in my opinion. As long as you go elsewhere for food and drinks, this place is a dream.

The management of this property is top notch. Maurizio is always been so cordial and helpful. Thank you for another memorable stay!!!

Fantastic stay and perfect location! The service was top notch and we would highly recommend for anyone looking to visit the Baja area.

The hotel is amazing as location, beach, pool and restaurant. The service is more than perfect. But the villas are very old and need renovation

This hotel is one of the finest hotels you will ever stay at. They staff is helpful even before you know you need help. The concierge desk helped us in so many ways. Service is what sets a hotel above others and this is why they are the best. The property, island and beach are beautiful but the people that work here are what will make you want to come back.

This is a Marriott all inclusive resort so be sure to collect your points. A car will be needed as there are nothing within walking distance. You leave your car at the reception, they'll park it for you and will bring it out when you need to go out. On the positive note, the ground, the beach, the pool, the bar/the restaurant and the fitness area are well kept and great to enjoy. We paid extra for the breakfast which has a great variety of food & provided made to order eggs & coffee. The price was worth it. My room was 322 which was roomy, has a private outdoor patio with seating, very comfortable bed with great sheets, great bath towels & provided with Acqua Di Parma products & daily refresh of bottled water. There was another level of rooms upstairs but did not hear any footsteps which was a blessing to get a quiet sleep. The room interior can use a refresh and there can be mosquitos if you leave the patio door open. Not complaints but some things to be aware of - I'm assuming the property contracts out with an outside vendor for water sports - the pricing was exorbitant for equipment rental & lessons. Same goes for any bar drinks or water you order at the beach - very pricey. If you arrange a tour through the hotel & if the pick up is at one of their harbors, they charge the tour operator which will boost up the price charged to you. Tldr - some improvements can be made with the sauna & the concierge staff though. Seems the sauna is operated by an independent party but it's included as part of the hotel's amenity for the guests. There was no indication that a reservation is needed which is understandable with COVID. When I got to the facility, it was all booked and the proprietor was grumpy. I was told all slots were booked for my length of stay. Had the reservation requirement was communicated in advance, I would definitely have made it. I went to the concierge desk to give my feedback & the guy tried to brush it off. He actually told me "if that's what she told me, that's what it is" ... only after I pointed out that this was a guest amenity & there was no communication on need for reservation, he got on the phone & discovered there were some open spots the next day. I was able to use it for an hour the next day but felt the facility was woefully tiny to accommodate the potential number of guests for the entire resort. The dry sauna may fit about 4 people & the steam sauna was out of service. The sitting area had two loungers & there were three shower stalls. I felt the resort skimped on this part of the amenities. Someone at the concierge desk also screwed up on a restaurant reservation date. Luckily, the restaurant was able to accommodate us.

After much research about where to stay on the Smeralda coast it looked like this was one if not the nicest place to stay. Supposedly 5 stars! We came at the end of a 3 week trip to do some much needed relaxing. From the moment we got there I was some what disappointed. The reception lobby is rather understated and the staff was not very inviting. We got to our room and again I was disappointed. The interior design is very dated and looks somewhat thrown together from my grandmothers house. The tile is old dirty and cracked. There's a little desk in a corner which is all alone, small and doesn't fit. The tv is tiny on a tiny little end table with all the cords in plane view underneath. The air conditioner didn't work properly. The lawn in front of our little patio was brown. There were bugs and ants in our room. Every time I ordered room service they got it wrong and I would have to call them and have something brought or changed. When you bring breakfast include butter, salt and pepper. And you say you are 5 star? The language barrier is very bad if you just speak English, you would think if there are a decent amount of Americans here you would hire people who spoke English? The Concierge never made us feel welcome whenever we talked to them. The beach club toys were very expensive! The Grounds and setting for the hotel are BEAUTIFUL! The bartenders were very nice and fun. Good drinks. If you are over 60 and looking for a very quiet, old, expensive place to stay you will love it hear. As another person who stayed here said "It's like a 3 star hotel in Florida that's claiming to be 5 star.