Ramesh G.
Google
I stayed at Planet Boutique Hotel with my family for 2 nights and had a very pleasant experience overall. The hotel is recently renovated and features a modern look with excellent interiors and good-quality furnishings. The washroom was clean and well equipped with all amenities, and the water pressure was excellent, making the shower very relaxing. Linen quality was good and very clean. The room also had a tea/coffee maker, and they provided complimentary 2 liters of drinking water daily, which was appreciated.
The best part of this hotel is its staff behavior. All the staff, including reception and room boys, were equally courteous, helpful, and always served with a smile, which truly made our stay comfortable.
They serve a good variety of breakfast options. However, the hotel does not have a full-time restaurant for snacks or meals, as they only serve tea during the rest of the day. It would be great if they consider opening a full-time restaurant in the future.
There was one small issue with coordination: the evening duty staff forgot to inform the night duty staff about arranging a bigger car for my early morning (5 AM) airport drop, as I had extra luggage. A sedan arrived instead, but the staff promptly managed to arrange an Uber, which resolved the situation. Still, it highlighted a minor communication gap between shifts.
Despite this, if I travel to Mumbai again, I would definitely choose Planet Boutique Hotel for its cleanliness, comfort, good linen, and excellent staff service. Keep up the good work!