Hotel Playa Mazatlan

I asked for a two bed room, one bed is bigger than the other one. There is several food but is not good at all, lots of flies around food area! Went to the coffee bar yesterday 7/30/25 and the man was in a bad mood, telling me i couldn't be there wet when there was more people wet at the area!! The beach area was good and safe for kids. They have a few palapas to be there people get there early so we rented from somewhere else to be able to sit. Alcohol drinks are not good here either i asked for different options since i has everything included nothing was good everyday i went out for breakfast and lunch. I would never stay here again food and drinks are not good here! It's a pretty old hotel!

This was my first time at this hotel. There were some con's and some pro's. |We got there before 3 pm, but they are very strict about not checking in until 3. They said our room was ready, but had to wait, fine. So we finally check in and get to our room about 3:30 and the maid is just starting to clean! Had to wait outside the room for about 15 minutes for her to finish. |The rooms are very outdated and very little space for storage, even though they are quite large. There was only one hook on the show for 3 towels. |I assumed there were no blinds in our room, turns out the auto shade was broken. After asking 3 times to get it fixed someone finally came to fix it. |We only got the buffet breakfast for 2 adults and not our child, it was the special when I booked. I had no idea that if you don't get all inclusive, you can't get any food from their snack bars. You need to go eat elsewhere. |My husband left the day before my son and I. I kept his bracelet for the breakfast since we had paid for it. We were told it can't be used for anyone except him, so had to pay for my sons meal as well. |The staff was generally very nice and helpful for the most part. I really liked Mazatlan, but if I return, I will stay at another hotel. |It is in a nice location and close to many restaurants and stores.

We have been visiting Hotel Playa MAZATLAN!!!!! for 25 years. We had not been back however since 2019 for a variety of reasons. We decided this year that we would go back and we’re hoping that it would be as wonderful as it had been 10 years ago. We were pleased. Overall, we felt that the rooms and service were good. We only had the European plan so the only food we had at the hotel was the buffet breakfast. The fruit was fabulous and the omelettes were quick and tasty. We didn’t eat most of the other foods as they were More geared to the nationals. We loved our time on the beach, although the loud bands can be disruptive. They were not always. I was able to read three books in the nine days that we were there. All of my reading was on the beach. I was disappointed in the quality of the cocktails that were served on the beach. Because we were not all inclusive guests we paid for our drinks and we’re happy to do so, but they were not good and seemed as though they were not made with care or quality ingredients. I did tell the beach area server that the drinks were not good. We also did have some food service on the beach and we were happy with our chicken nachos and our tortilla soup. It’s nice to be able to order something on the beach like that if you need a snack. In the future, I would probably just order bottled beer and order to know the quality of what I will be getting. So many of the staff have been there for all of the years we have been going. They were so appreciative to have American and Canadian guests as they feel that our media discourage us from going to MAZATLAN!!!!!. We will go back. To hotel Playa MAZATLAN!!!!!

I hate leaving such a bad review, especially of a family run business, but I can honestly say the experience we had at this resort was the worst experience we ever had staying anywhere. The food was fine, we only really ate the breakfast, which was mediocre. The ceviche place was really good, and the snack bar was ok. The staff, specifically the bartenders and servers were great, but management was rude and condescending. When reading other reviews I saw people mention the bands on the beach and the noise, and I wish I had paid more heed to those reviews because, WOW. It was loud. All the time. No one was exaggerating the band noise, and if you think you will be fine with it, trust me after day two you will not be. The cherry on the top of the crap sundae was on our last night there we had put some items on our patio to dry off before packing them, and apparently we forgot to lock the patio door. We were on the main level, and at about 9pm a security person walked onto our patio and OPENED THE PATIO DOOR AND BEGAN TO COME INTO OUR ROOM. We were shocked and quite shaken up about the intrusion, and I went to the desk to tell someone what happened and I was literally shaking with anger/nerves. The lady I spoke with was nice and said she would speak with management, but the next day when we were leaving I just wanted so badly to get out of there so I never followed up on it. Hopefully they had a nice long conversation with the security about how absolutely inappropriate that was.

I'll start with the good then the bad. Playa's best qualities is the location, staff and cleanliness. Playa is located in a very nice and what felt safe area with stores and restaurants all within walking distance as soon as you leave the resort. Almost all of the staff I met were very very kind and helpful especially the waiters. The hotel was always clean from my room to the restaurants, the room service and maids kept this place clean. Now onto the Bad. This place was PACKED the whole time I was there, I am not over exaggerating. Every pool was full from opening to closing and had no where to sit or enjoy yourself while in the pool as it felt like you were shoulder to shoulder with the other guest. With the Pools being packed you'd think you could try your luck at the beach...WRONG, the beach already doesn't have many seats for Playa guests and with how over crowded it was there was no chance at finding an open spot to relax. This place also isn't packed with for foreigners or tourist instead was mostly locals and natives to Mexico so don't expect to see many tourist like you would at many other resorts. With the amount of pools that were there and people, they did not provide much seating areas around the pools so it was hard to find a spot to lay our stuff down while swimming. The pool bar near the adults only pool was closed and I suspect it has been closed for some time now as many reviews for the past few months have mentioned this, the issue with this is the pool that had the closed bar was the least populated pool so I spent a lot of my time there but because their wasn't a bar near by you'd have to walk over to get a drink from a different part of the resort making it less enjoyable then it already was(this pool was also very cold and not heated). I don't know if I just had a bad experience and went at the wrong time but I would not recommend this resort instead would stay somewhere else because even though I didn't enjoy the resort, Mazatlan is a gorgeous city and had so much to do.

My family and I were treated very poorly, when we where having breakfast one of the cooks was trying to give us food that was very hard and honestly not even edible, so when we had asked her if she could make a fresh one she said no you can have one of the ones that were already there when she was making some fresh for her coworkers. As well as one of the waiters when I was sitting down for breakfast with my parents told me very rudely that I was not allowed to sit there with them. And at check out it was worse than anything we were trying to check out early because we had to catch our flight and they kept trying to make us wait outside for someone to get there to cut our bracelet off, and we kept saying there was no young lady right there and the check out personal his name was Rafael started yelling at my family saying the young lady was there when she still wasn’t, like we were just trying to check out as soon as possible to be able to catch our flight back home. The only good personal that treated us super well were the security guards and the bag handlers (porters).

If you don't have a great time that is on you! Everything from check in to check out was amazing!! If you don't like the food that is on you! The staff work very hard and do a spectacular job on food presentation and so much variety! Everything we ate was awesome!!! The service is beyond exceptional! Always a smile and so gracious! You don't put up with them, they put up with you! So, remember to be gracious in return!! All staff work extremely hard! Best service I have ever had in my travels. They all deserve the up most respect! Thankyou to all the great staff! I walked and walked all around the resort and out of the resort. Was safe 100% of the time! To all the staff and so many vendors we got know Gracias for the wonderful memories!

Great hotel... did the European package which included breakfast.. which was perfect for us as area is full of restaurants. Rooms were fine - a fridge would be nice. Beach was amazing except for 1 major distraction - the PIPE BANDS. My ears were ringing at night... after the 3rd day, we would just pack up and go into town..

Location: right by the beach!!! Parking: not sure, as we got dropped off Staff: it's a hit and missed. Some were nice, others were just rude. Wait time: depends on season. For us was average @30 mins to check in. Price: average Drink: good Food: good, we only had breakfast here and it was buffet style. Everything was good including service. They have omelette, chilaquiles, bread, fruit and more. Overall it was a great location and stay. I personally did not get bothered by the outdoor music. We enjoyed the vibe and views.

Really good great hotel I would stay again the buffet was really good I really liked it

Worst Customer Service ever to check in is a problem they ask what time will your arrival be i called for early check in they said it was ok when i got there they wouldnt allow till 3pm and to check out is another problem if you dont give them all the keyes and the towel cards they charge 1000 pesos also people reserve the palm areas saying they are reserved and dont let others enjoy and sit down the amenities of the hotel im sorry to say not even in other places we check out and not a problem this hotel gave a problem about every thing never staying here again if i can give zero stars honestly i would

Pesimo servicio al cliente. Aparte de pésimo servicio te cobran 650 Pesos POR PERSONA que te quiera pasar a visitar al hotel al cuarto ni siquiera a la alberca. Aparte la visita se tiene que salir para las cinco de la tarde. Las camas súper duras e incómodas que sigo Adolorida del cuello. El bufet asqueroso, frío, y sin sabor. No nos volvemos a quedar aquí. Horrible customer service and extremely rude staff. Plus you have to pay 650 pesos PER GUEST that wants to visit you. Guests need to leave the hotel by 5pm. Stuff horrible mattresses my neck is still sore. The buffet was gross, cold and flavorless. Will never be staying here again what a disappointment.

Do not stay here! The staff is very rude, there was one security guard who claimed to work here for 24 years and was a complete jerk. Avoid and do not stay here

12 - 3-6 piece bands play tubas, drums, guitars and various horns on beach and amplify NOISE from 10:30 am - 8:30 pm! I got FOOD POISONING in their fancy Italian restaurant and spend 4 days recovering. Tried to tell the hotel where that I got sick and they speak so little english they thought I wanted another reservation. The Pool/Garden area noise echos and is almost as loud as the beach bands. The buffets are not great. If you must go there, do NOT get all-inclusive. Go to the restaurants very near the hotels. No lack of where to eat good food - outside of the hotel! Hotel is old. There were plenty of palapas, all chairs are hard plastic - nothing comfortable. Beds were okay for comfort. Maids were good! But if you want a relaxing quiet beach vacation, go to the most northern tip of the golden zone. Try to escape the beach bands!!!!!

We booked a 6 day stay here and had the best time. Although the weather was unbelievably hot and they were doing construction in the front, staff made sure to help out anyway they could. Our bags were picked up and dropped off near the taxis so we didn't really have to drag them through the construction site. Staff was friendly and attentive for the most part. The shows were entertaining, the pools were not overly crowded. The vendors at the beach were very accommodating when we used their services and left us alone when we said no to items being sold. Our family had a really great time here.

Very beautiful location. Accommodations were lovely and the staff was friendly and helpful. Will be returning.

This hotel was not my favorite. It was really difficult to relax because everywhere I went there was LOUD live music. The food was passable, the wifi was terrible. The service was pretty decent. The worst part was the loud music that disturbed my sleep until the middle of the night. I won't be back.

Worst hotel I've ever stayed at. I don't understand all the good reviews. We came here on an extended family trip so I guess it was my fault for going in blindly and doing no research at all. But still I don't understand the good reviews on Google. Rooms are nasty, beds are hard, no bedside tables or drawers in the rooms, closet has no door. Pool water is almost black. Don't get me started on the buffet. So disgusting the food looks like they made it with their eyes closed and then they let it sit for a few days. Looks like vomit. Not COVID friendly. That's your 'all inclusive'. They couldn't even get my Sprite right. They brought 7Up that tasted like water with a tiny bit of sugar, no ice. It's ok I didn't want ice in this sauna weather. I woke up with a bunch of bug bites and so did everyone else in my group. This is also a kid friendly hotel so it doesn't help that there are a bunch of annoying little kids running and screaming all day. Moral of the story: don't stay here. Gross. Thanks for coming to my Ted talk.

Horrible experience, I made my reservation on line. Ana Argentina Ramos took the reservation and over booked me. Once I got there, they tried to charge me $400 for all inclusive, then went to $200 at the end they owed me $25. I had to argue with her two weeks later for my money and still makes excuses on why it hasn't been deposited in my account! Worst customer service I have ever experienced. Will never go back! Don't recommend this hotel to anyone!!!

We stayed here for 4 days while on vacation. The rooms need some Tlc. I would say this hotel is more Of a party hotel. Although it's very kid friendly with their Kids Center and multiple kiddie pools and slides. At night you can hear alot of people at the bar and it seems like the noise never stops. The beds aren't very comfortable. We did enjoy the beach front property and the warmed up pools for kids.

Have been coming to this hotel for over 40 years (long before additions) but will no longer be going there! Customer service is a thing of the past! It's a shame that one of the premier hotels in Mazatlán is now just another money hungry establishment that only focuses on the money aspect and not the customer. I would not recommend this place to anyone. Too bad, so many fond memories of what once was.

Food was decent, beer watered down. Excellent service from waiters in the pool areas. Owner not great at all, I had live music in the beach not knowing I was staying in his hotel and heard from one of his employees that he was the one that called it in, so his clients will have quiet sleep. If you love music vibe dont stay here. I won't again.

Very friendly staff but that's about it. I paid a lot of $ for barely eatable food, a super crowded beach, music non stop and really dated rooms. Skip.

Didnt not stay at the hotel, but took advantage of the day pass they offer for cruise ship passengers. Took a taxi there and went through front desk. Received our armbands and towels. Price was reasonable, Like $13 for kids and $18 for adults. Can pay in local currency or exchanged dollars. Included food voucher which we used at the sit down restaurant overlooking beach. Spent the day on the sand, Chairs and permanent umbrellas available. Beach was clean and relaxing. Dont recall hearing loud music or anything. There are many vendors walking the beach, but none of them were aggressive or pushy. They signal you and ask, but just politely said no. We really enjoyed the food in the restaurant. Ordered all kinds of Mexican offerings. The food vouchers were more than enough to cover everything we wanted and had left over for dessert. The wait staff were excellent. Very polite, helpful and prompt. Engaged us in conversation and really put a cap on our trip. Taxi was right in front as we left, so no wait. I recommend, based on my experience, for fellow cruisers to try this as a day pass trip.

For some reason there are a lot of Mexican families here that don't seem to see anything wrong with their children running amok around this place. They are literally screaming, yelling, and throwing things while their parents watch, not caring. I would NEVER come back here, let alone stay better. Awful.

We have stayed here off and on for 20 years. The rooms have been clean, the service great and the food excellent. It's very family friendly and we've always enjoyed ourselves. This year, I even got a massage from Blanca at the Spa and loved every minute of it. The hotel is conveniently located and we've always enjoyed ourselves!

This use to be a premium resort used by John Wayne and Frank Sinatra. My first stay was in 1981. Thanks to global warming the once beautiful beach is now non-existent. The city has become very slummy, The sea water high mercury content. The once plentiful and inexpensive Marlin and Sailfish excursions were incredible. Thats all but gone now. The romance and detail no longer exists but if you look around there are several fun and reasonable beach resorts within 120 miles, good luck.

I came on a family trip to this hotel in mazatlan and today was our last day. Im giving the hotel a 2 star because not all personal was rude. There were some that were excelente. The security guards were rude. There wefe personal that was rude to us as well. In my room the toilet stopped working and they had to switch us to a different room and in this room the air conditioner wasn't working. We also had a problem with my sister that she stained her blanket a little bit and they charged us $800 mexican pesos."because they couldn't take out the stain" they didn't even try taking it off they only threw it in the washer. We are sure it does take off because the stain was almost gone. There was a waiter that was also rude when we asked for drinks, but like I said there were a many that were really nice and respectful. Over all it was an okay hotel. It would have been excelent if all the personal was respectful and nice.

Horrible customer service. I came for a nice relaxed vacation with my family from Aguascalientes and decided to stay in this hotel, well do we regret it. We are a family of 15 and we were all suppose to be in rooms in close proximity to each other but ended up in separate areas of the hotel. I have yet to receive my room because it is "not ready" I have been here since 11am, it is now 2:30pm. I AM TIRED. I also payed for an extra bed for a room and it has yet to be delivered. They also offered special reservations for dinner and shows and were told there's a place for everyone staying in the hotel, well, tell me why I waited 2 hours in line to reserve only to tell me there was no more room to sest people. Also, if you come with a big family, an individual for every room must wait in line with you to reserve a spot or else they will not give you a reservation. Rocio Garcia (who was in charge) will not help you nor does she know how to, she is not well suited for the positiom. The ladies for the reservation were rude, Elizabeth Regalado amd Kimberly were their names. Elizabeth raised her voice at us and denied our big family of 15 a reservation for the CHRISTMAS DINNER. Needless to say I will not be back here. They do not know how to accomodate their clientele and that is why this place only gets a one star. Rocio Garcia y su equipo de empleados no saben lo que hacen y no saben atender a su clientela. Nunca volvera a esta lugar.

This has to be one of the worst places for service. It used to be decent but about 2011 it turned into an all inclusive hotel catering to the lowest common denominator. We only came for dinner and there are much better places for both food, drinks and service. We ordered a la carte but I have a suspicion they filled some of the plates at the all you can eat buffet and charged a la carte pricing. They forgot drinks and dinners, then cleared them away before people were done and made little effort to correct the problem. One of our party ate her dinner well after the rest of us were finished. Unless you already booked in here as a package don't bother going here. Even the roadside stands have better food and service.

My family and I visited this hotel last year for a wedding, it was absolutely beautiful! This year my fiancé and I decided that we would like to have our wedding at the hotel given that we already were familiar with the location and previously attend a lovely wedding reception. I would have never imagined that we would be running around in circles for three weeks just trying to get a date for the wedding. We spoke with Lic. Lizeth Lizarrage multiple times through email and over the phone and each time she gave us a date we would call to schedule the rooms and would be told that they had no rooms for the date we requested. The communication was terrible. She didn't communicate with the hotel on what rooms were available, when they were available or how many rooms were available. At one point she completely stopped replying to my emails, but would respond to my mother in law. She was very unwilling to help us and didn't seem to care if we booked at their hotel or not. I defiantly don't recommend this hotel for any type of event. At one point when we tried to schedule everything, we asked for a contract to sign and go over and she stated they don't provide contracts until you paid. This made me very uneasy as I was not willing to hand someone money and not know what I was going to get in return or if I agreed to everything. Very unprofessional. We will be booking our event with another hotel at this point.