kpattersons
Google
This was my first time at this hotel. There were some con's and some pro's. |We got there before 3 pm, but they are very strict about not checking in until 3. They said our room was ready, but had to wait, fine. So we finally check in and get to our room about 3:30 and the maid is just starting to clean! Had to wait outside the room for about 15 minutes for her to finish. |The rooms are very outdated and very little space for storage, even though they are quite large. There was only one hook on the show for 3 towels. |I assumed there were no blinds in our room, turns out the auto shade was broken. After asking 3 times to get it fixed someone finally came to fix it. |We only got the buffet breakfast for 2 adults and not our child, it was the special when I booked. I had no idea that if you don't get all inclusive, you can't get any food from their snack bars. You need to go eat elsewhere. |My husband left the day before my son and I. I kept his bracelet for the breakfast since we had paid for it. We were told it can't be used for anyone except him, so had to pay for my sons meal as well. |The staff was generally very nice and helpful for the most part. I really liked Mazatlan, but if I return, I will stay at another hotel. |It is in a nice location and close to many restaurants and stores.