Hotel Playa Mazatlan

The hotel was the worst experience of our travel life. The food was terrible, I think they recycle the food. Normally you can find one or 2 things that resorts do well and if all else fails you can use that as your go to. This resort did nothing good as far as food. The staff were not friendly although we did run into one or two who were polite. Some of the feedback before I went talked about it being a resort for locals. This to me was a bonus and is true, the majority of people at the hotel were from Mexico. To me this should have been a bonus but it is hard to hide behind really bad food and poor service. We did get sick about 4 days in and I am sure it was from either the ice cubes or the food. Bad experience. The noise level at the place with the bands playing on the beach from noon till about 8 pm at the loudest it could get made having an ocean view a detriment. The hotel room was not clean, is very dated, and the best part about it was the beds. They were very comfortable. There are a few pools. One pool is empty because it is between the buildings and totally shaded so no one wants to go there. The other pool has some chairs around it but they blast music there so loud you are forced to not even talk. The third pool is really nice but there are not chairs around it at all so you go to swim but have to sit somewhere else. The beach is nice, there were always chairs at the beach. They are very hard plastic chairs and you have to put up with the noise from the mariachi band but there were chairs available.

Overall decent experience but definetly not a 4 star hotel. Hotel caters to locals on staycations . Pool bar, hot tubs closed and apparently have been for some time contrarty to the email we were sent a week prior to arrival. Little to no entertainment because, as they told us -Dec-April is low season? Beach vendors are aggressive/persistent - we found it difficult to enjoy/relax on the beach without being approached every 30 seconds. Loud music on beach most of the day/evening. Heated pool was nice . Food was decent, nothing special, not much variety at restuarants. They didnt serve real Tequila at the bars which was interesting for Mexico - at least for all inclusive guests it was a watered down 25% abv tequila spirit. We did have an ocean view which was great but no fridge or smart tvs in rooms. Lots of armed military / police presence on the beach. Decent area felt safe walking around on streets. Lots of tourist traps in the area, fake Tequilla shops like PACIFIC TEQUILA and several vendors all offering the same TEMU type goods. We did check out the aquarium in Mazatlan advertising Penguins and Flamingos which had not been there for some time now. Its a decent expereince but dont expect a 4 star expereince like they lead you to believe.

Older hotel. Nothing in the room besides the bed. No TV no mini bar. Pools are nice but no cabanas for shade. Beach cabanas are great but the chairs are hard plastic and only good to sit in for so long, no lounging beach chairs. There is no night life what so ever in the resort. Not much night life down the street either. Most of the people are 50-80 in age.

Good:|The hotel has 4–5 swimming pools with different temperatures, which is a big plus. There is a great shallow pool with warmer water that’s perfect for younger kids. The location is excellent, and the beach is very nice.||Not so good:|Cleanliness is a serious issue. Don’t expect towels or bedding to be properly clean.|The food is very mediocre, especially for a resort. Breakfast is extremely disappointing: there is no egg station at all (this is the first time I’ve seen this after staying in more than 40 hotels worldwide). Only boiled eggs and cold scrambled eggs are available, with no bacon. The bread is shockingly bad — always stale and almost inedible. In my 20 years of traveling, I’ve never encountered bread this poor. The coffee is also terrible, which is surprising for Mexico; it tastes like old leftovers that should have been thrown away hours earlier.|Dinner is just as bad. In addition to the bread issues, the meat and seafood are the lowest quality I’ve ever seen at a hotel. It honestly feels like the buffet is being served leftovers from another restaurant from the previous day.|Overall:|Seriously, do not book this place unless you plan to eat outside the hotel for most meals.

Wow! This place was so good it was above my expectations. I've been to Mazatlan multiple times and this place was my favorite so far! It feels like authentic mexico with the rustic look and beautiful scenery. 5 pools, hot tub with a gorgeous view of the beach, a lush garden to enjoy, delicious food and great staff. The room was great and they had everything I needed. They are also located on the beach in the perfect location in Mazatlan. Close to great restaurants and shopping. I will be back.

Honestly the photos online do not depict this resort at all. The saving grace is the closeness to downtown so it makes is easy to get to local bars and restaurants by foot or catch a cab out front. If you are going to stay here bring some pesos like we did you spend outside the resort. Please also take note before booking here if you do, there are no fridges in the rooms. If this is something you are expecting..

Great location and staff , good different pools , the food and à la carte was good. The rooms are not sound proof and hallways are very loud specially on weekends. Night entertainment it’s not the best , the beach access is great but could get crowded with vendors and loud bands but it’s very safe. Overall for the price its good but definitely not a 4 star hotel. Also the pool bar was closed , not like advertised and almost no lawn chairs at the beach any the few were very uncomfortable.

👍 The Good *Property Aesthetics: Old but beautiful architecture, rock work, and lush plants give the grounds a unique and charming character. *Buffet Food & Dining: Solid and varied, always found something enjoyable. The oceanfront buffet areas are lovely. *Ocean/Beach: The highlight of the trip; absolutely loved playing in the waves. The beach itself is beautiful (when the music is off). *Recreational Facilities: Awesome volleyball area and a lot of swimming pools are available. *Cenotes: Cenotes are incredible and a major enjoyment point. 👎 The Bad & Inconveniences (Major Issues) *Noise Level: Extremely loud Banda music on the beach from ~1 pm to 6 pm, making beach relaxation nearly impossible. *Game Area Rules: Restrictive rule against children using the pool table (even with an adult, in a non-alcohol area), which was frustrating and a big disappointment. 👎 The Bad & Inconveniences (Minor Issues & Observations) *Specialty Restaurants: Underwhelming and not memorable; did not add much value over the buffet. *Children's Facilities: The kids' club was closed, which was a minor disappointment. *English Proficiency: Some staff members struggle with English, occasionally making communication challenging. *Entertainment: Main pool entertainment is entirely in Spanish, limiting participation for non-Spanish speakers.

Location: right by the beach!!! Parking: not sure, as we got dropped off Staff: it's a hit and missed. Some were nice, others were just rude. Wait time: depends on season. For us was average @30 mins to check in. Price: average Drink: good Food: good, we only had breakfast here and it was buffet style. Everything was good including service. They have omelette, chilaquiles, bread, fruit and more. Overall it was a great location and stay. I personally did not get bothered by the outdoor music. We enjoyed the vibe and views.

Really good great hotel I would stay again the buffet was really good I really liked it

Worst Customer Service ever to check in is a problem they ask what time will your arrival be i called for early check in they said it was ok when i got there they wouldnt allow till 3pm and to check out is another problem if you dont give them all the keyes and the towel cards they charge 1000 pesos also people reserve the palm areas saying they are reserved and dont let others enjoy and sit down the amenities of the hotel im sorry to say not even in other places we check out and not a problem this hotel gave a problem about every thing never staying here again if i can give zero stars honestly i would

Pesimo servicio al cliente. Aparte de pésimo servicio te cobran 650 Pesos POR PERSONA que te quiera pasar a visitar al hotel al cuarto ni siquiera a la alberca. Aparte la visita se tiene que salir para las cinco de la tarde. Las camas súper duras e incómodas que sigo Adolorida del cuello. El bufet asqueroso, frío, y sin sabor. No nos volvemos a quedar aquí. Horrible customer service and extremely rude staff. Plus you have to pay 650 pesos PER GUEST that wants to visit you. Guests need to leave the hotel by 5pm. Stuff horrible mattresses my neck is still sore. The buffet was gross, cold and flavorless. Will never be staying here again what a disappointment.

Do not stay here! The staff is very rude, there was one security guard who claimed to work here for 24 years and was a complete jerk. Avoid and do not stay here

12 - 3-6 piece bands play tubas, drums, guitars and various horns on beach and amplify NOISE from 10:30 am - 8:30 pm! I got FOOD POISONING in their fancy Italian restaurant and spend 4 days recovering. Tried to tell the hotel where that I got sick and they speak so little english they thought I wanted another reservation. The Pool/Garden area noise echos and is almost as loud as the beach bands. The buffets are not great. If you must go there, do NOT get all-inclusive. Go to the restaurants very near the hotels. No lack of where to eat good food - outside of the hotel! Hotel is old. There were plenty of palapas, all chairs are hard plastic - nothing comfortable. Beds were okay for comfort. Maids were good! But if you want a relaxing quiet beach vacation, go to the most northern tip of the golden zone. Try to escape the beach bands!!!!!

We booked a 6 day stay here and had the best time. Although the weather was unbelievably hot and they were doing construction in the front, staff made sure to help out anyway they could. Our bags were picked up and dropped off near the taxis so we didn't really have to drag them through the construction site. Staff was friendly and attentive for the most part. The shows were entertaining, the pools were not overly crowded. The vendors at the beach were very accommodating when we used their services and left us alone when we said no to items being sold. Our family had a really great time here.

Very beautiful location. Accommodations were lovely and the staff was friendly and helpful. Will be returning.

This hotel was not my favorite. It was really difficult to relax because everywhere I went there was LOUD live music. The food was passable, the wifi was terrible. The service was pretty decent. The worst part was the loud music that disturbed my sleep until the middle of the night. I won't be back.

Worst hotel I've ever stayed at. I don't understand all the good reviews. We came here on an extended family trip so I guess it was my fault for going in blindly and doing no research at all. But still I don't understand the good reviews on Google. Rooms are nasty, beds are hard, no bedside tables or drawers in the rooms, closet has no door. Pool water is almost black. Don't get me started on the buffet. So disgusting the food looks like they made it with their eyes closed and then they let it sit for a few days. Looks like vomit. Not COVID friendly. That's your 'all inclusive'. They couldn't even get my Sprite right. They brought 7Up that tasted like water with a tiny bit of sugar, no ice. It's ok I didn't want ice in this sauna weather. I woke up with a bunch of bug bites and so did everyone else in my group. This is also a kid friendly hotel so it doesn't help that there are a bunch of annoying little kids running and screaming all day. Moral of the story: don't stay here. Gross. Thanks for coming to my Ted talk.

Horrible experience, I made my reservation on line. Ana Argentina Ramos took the reservation and over booked me. Once I got there, they tried to charge me $400 for all inclusive, then went to $200 at the end they owed me $25. I had to argue with her two weeks later for my money and still makes excuses on why it hasn't been deposited in my account! Worst customer service I have ever experienced. Will never go back! Don't recommend this hotel to anyone!!!

We stayed here for 4 days while on vacation. The rooms need some Tlc. I would say this hotel is more Of a party hotel. Although it's very kid friendly with their Kids Center and multiple kiddie pools and slides. At night you can hear alot of people at the bar and it seems like the noise never stops. The beds aren't very comfortable. We did enjoy the beach front property and the warmed up pools for kids.

Have been coming to this hotel for over 40 years (long before additions) but will no longer be going there! Customer service is a thing of the past! It's a shame that one of the premier hotels in Mazatlán is now just another money hungry establishment that only focuses on the money aspect and not the customer. I would not recommend this place to anyone. Too bad, so many fond memories of what once was.

Food was decent, beer watered down. Excellent service from waiters in the pool areas. Owner not great at all, I had live music in the beach not knowing I was staying in his hotel and heard from one of his employees that he was the one that called it in, so his clients will have quiet sleep. If you love music vibe dont stay here. I won't again.

Very friendly staff but that's about it. I paid a lot of $ for barely eatable food, a super crowded beach, music non stop and really dated rooms. Skip.

Didnt not stay at the hotel, but took advantage of the day pass they offer for cruise ship passengers. Took a taxi there and went through front desk. Received our armbands and towels. Price was reasonable, Like $13 for kids and $18 for adults. Can pay in local currency or exchanged dollars. Included food voucher which we used at the sit down restaurant overlooking beach. Spent the day on the sand, Chairs and permanent umbrellas available. Beach was clean and relaxing. Dont recall hearing loud music or anything. There are many vendors walking the beach, but none of them were aggressive or pushy. They signal you and ask, but just politely said no. We really enjoyed the food in the restaurant. Ordered all kinds of Mexican offerings. The food vouchers were more than enough to cover everything we wanted and had left over for dessert. The wait staff were excellent. Very polite, helpful and prompt. Engaged us in conversation and really put a cap on our trip. Taxi was right in front as we left, so no wait. I recommend, based on my experience, for fellow cruisers to try this as a day pass trip.

For some reason there are a lot of Mexican families here that don't seem to see anything wrong with their children running amok around this place. They are literally screaming, yelling, and throwing things while their parents watch, not caring. I would NEVER come back here, let alone stay better. Awful.

We have stayed here off and on for 20 years. The rooms have been clean, the service great and the food excellent. It's very family friendly and we've always enjoyed ourselves. This year, I even got a massage from Blanca at the Spa and loved every minute of it. The hotel is conveniently located and we've always enjoyed ourselves!

This use to be a premium resort used by John Wayne and Frank Sinatra. My first stay was in 1981. Thanks to global warming the once beautiful beach is now non-existent. The city has become very slummy, The sea water high mercury content. The once plentiful and inexpensive Marlin and Sailfish excursions were incredible. Thats all but gone now. The romance and detail no longer exists but if you look around there are several fun and reasonable beach resorts within 120 miles, good luck.

I came on a family trip to this hotel in mazatlan and today was our last day. Im giving the hotel a 2 star because not all personal was rude. There were some that were excelente. The security guards were rude. There wefe personal that was rude to us as well. In my room the toilet stopped working and they had to switch us to a different room and in this room the air conditioner wasn't working. We also had a problem with my sister that she stained her blanket a little bit and they charged us $800 mexican pesos."because they couldn't take out the stain" they didn't even try taking it off they only threw it in the washer. We are sure it does take off because the stain was almost gone. There was a waiter that was also rude when we asked for drinks, but like I said there were a many that were really nice and respectful. Over all it was an okay hotel. It would have been excelent if all the personal was respectful and nice.

Horrible customer service. I came for a nice relaxed vacation with my family from Aguascalientes and decided to stay in this hotel, well do we regret it. We are a family of 15 and we were all suppose to be in rooms in close proximity to each other but ended up in separate areas of the hotel. I have yet to receive my room because it is "not ready" I have been here since 11am, it is now 2:30pm. I AM TIRED. I also payed for an extra bed for a room and it has yet to be delivered. They also offered special reservations for dinner and shows and were told there's a place for everyone staying in the hotel, well, tell me why I waited 2 hours in line to reserve only to tell me there was no more room to sest people. Also, if you come with a big family, an individual for every room must wait in line with you to reserve a spot or else they will not give you a reservation. Rocio Garcia (who was in charge) will not help you nor does she know how to, she is not well suited for the positiom. The ladies for the reservation were rude, Elizabeth Regalado amd Kimberly were their names. Elizabeth raised her voice at us and denied our big family of 15 a reservation for the CHRISTMAS DINNER. Needless to say I will not be back here. They do not know how to accomodate their clientele and that is why this place only gets a one star. Rocio Garcia y su equipo de empleados no saben lo que hacen y no saben atender a su clientela. Nunca volvera a esta lugar.

This has to be one of the worst places for service. It used to be decent but about 2011 it turned into an all inclusive hotel catering to the lowest common denominator. We only came for dinner and there are much better places for both food, drinks and service. We ordered a la carte but I have a suspicion they filled some of the plates at the all you can eat buffet and charged a la carte pricing. They forgot drinks and dinners, then cleared them away before people were done and made little effort to correct the problem. One of our party ate her dinner well after the rest of us were finished. Unless you already booked in here as a package don't bother going here. Even the roadside stands have better food and service.

My family and I visited this hotel last year for a wedding, it was absolutely beautiful! This year my fiancé and I decided that we would like to have our wedding at the hotel given that we already were familiar with the location and previously attend a lovely wedding reception. I would have never imagined that we would be running around in circles for three weeks just trying to get a date for the wedding. We spoke with Lic. Lizeth Lizarrage multiple times through email and over the phone and each time she gave us a date we would call to schedule the rooms and would be told that they had no rooms for the date we requested. The communication was terrible. She didn't communicate with the hotel on what rooms were available, when they were available or how many rooms were available. At one point she completely stopped replying to my emails, but would respond to my mother in law. She was very unwilling to help us and didn't seem to care if we booked at their hotel or not. I defiantly don't recommend this hotel for any type of event. At one point when we tried to schedule everything, we asked for a contract to sign and go over and she stated they don't provide contracts until you paid. This made me very uneasy as I was not willing to hand someone money and not know what I was going to get in return or if I agreed to everything. Very unprofessional. We will be booking our event with another hotel at this point.