Hotel Plaza Caribe

Room was acceptable when requested a second-floor room. Do not accept a room fron ground floor. Customer service in the lobby was clearly in contempt of us, but other employees were nice.

It is conveniently located right across the ADO Bus terminal. A 7-Eleven store is right next door along with some eateries. Room was clean but needed occasional ventilation to control air conditioning mold smell.

Had read very negative feedback and got worried. But I must say that I liked the place. The room where I was, on the ground floor, certainly got very humid (unless you have a/c on all the time at low temperature, I assume) but the place is very central, one step away from ADO bus, there are two swimming pools open till late and the service was friendly.

An older hotel directly across from the Cancun ADO station, making it infinitely convenient. |We definitely got a better room than previous visits. But the window screens fit so poorly that vegetation was growing inside. The shower needed regrouting. The electrical needs some serious consideration. There was a coffee maker, water and cups this time. (Many other visits we have had one of the 3.)|The staff are always friendly, and helpful. The rooms are always clean. The pool and grounds are lovely.

I'm not sure why it says this is a 4-star hotel- it definitely is not. I stayed here two times in two different rooms. In the first room there was no microwave, no refrigerator, no safe, some parts of the room were not well maintained, and all the towels they gave us had strange orange stains on us. Most of the time, they gave us the incorrect number of towels as well. There was also a gap between the top of the door and the wall, so light shone in during the night and we could hear everyone walking outside. There was a thin sliding door between the room and the shower, and there was no door between the shower and the toilet. Above the toilet there was a fan that was directly connected to the outside, so bugs could get in. (see pics 1-8) The second room was much better than the first room we stayed in. There was still no microwave, refrigerator, or safe, but the room was better maintained and seemed newer. There was no gap between the door and the wall. There was also a door between the toilet and the shower this time, too. However, there were still orange stains on the towels. (see pics 9-10) The facilities themselves are pretty nice and all the trees are really pretty. We saw a couple of peacocks, too! There are some sketchy characters outside the hotel, but it's not that bad because there are a lot of cars and people moving around near the bus station. The location was good, but I would not recommend staying here for more than one night.

This hotel is perfect for a one night stay as it is directly across the street from the ADO bus terminal. It was clean, comfortable and quiet. The pool was lovely and well maintained. |The property is a little run down and could use an update. Bedspread had a hole, drawer handles were falling off but nothing serious. We took the bus directly from the airport and stayed again prior to returning to the airport after our trip.|The hotel restaurant was ok for breakfast and we enjoyed watching the peacocks in the garden. However, the restaurant was very disappointing in the evening. We were given dirty, worn out menus with an entire page of alcoholic beverages listed, only to be told that they only had beer. We then realized that the lobby bar was closed and there were only a few customers in the restaurant. It appeared that they had not recovered completely from the covid closures.|I would definitely recommend this hotel if you are taking a bus.

THIS IS NOT A FOUR STAR HOTEL. It is two stars at best. The rooms aren't well-maintained, but are basically clean (if you ignore some stains on the towels). They charge an extra tax that doesn't show up on third-party booking websites. The location is convenient -- 40 feet from the ADO bus station. The main pool is okay but the kiddie pool is dirty. I've looked at reviews for other hotels in this area, and the others don't seem much better.

The beds are not clean: stains of whatever and hairs from someone else. Thankfully we had our bed cover with us. The lady at the front desk was not interested. The location is great for passing through for 1 night near the ADO bus station and the airco works very well (effective and silent).

What a disaster! I am so disappointed! Extremely expensive, had to wait for two hours for my room, they did not change my sheets. Anyways, should I go on?! What a scam! This is not the place it used to be anymore!

Hotel section is very clean and staff is friendly. We where able to leave our bags behind the front desk after check out time to continue using the pool. The pool area was very clean as well. I give the hotel portion of the hotel 4 stars. The restaurant however I give 2 stars. I ordered shrimp skewers and the shrimp came lose on the plate. The shrimp was over cooked very salty and tough. I returned the plate and ordered a Caesar salad. The croutons were stale, the bread that came with my daughter spaghetti was very stale as well. I have no complaints of the customer service that we received from the waiter, he was very friendly and understanding.

This place is literally across the street from ADO bus station. The rooms have AC and hot water. There are computers with internet access. There is no refrigerator in the room but there is a 7-11 literally right next door where you can buy cold drinks and even ice cream (because it's punishingly hot and humid in Cancun). My first stay, walked right in paid and went straight to the room. The second time we had to wait for 2 hours until 3pm to check-in but the room still wasn't ready (Basically, we just needed towels so we could shower). I did not use the restaurant or the pool.

This is my second stay at Hotel Plaza Caribe. The pool lounge chairs are still broken. The local populace is bundled up like Eskimos, but the pool heater was turned off. There is no solar pool cover & no one skims ( cleans the bugs, flowers) the pool. If you have a prepaid breakfast chit getting what you ordered involves multiple requests for basics- like toast & juice. Lots of times two people behind the bar or 4 people being the front desk but no coffee.The rooms are pleasant and we'll maintained. However, security remains in the lobby even as guests are loud after 3:00 a.m. Then at 9: 00 .m. the maids are kicking despite d.n.d. signs.Some mattresses are very old, but showers are great. Its a great location, but wait staff, security need training, inspection, follow routines & quit TEXTING instead of working. Mgmt needs to walk around & group sales looked down this year. Best, Jack

We stayed there overnight to catch a bus (ADO bus terminal is literally across the street) to the airport the next morning. We stayed in a standard room. We chose that hotel to accomplish a specific objective -- easy access to transportation to the Cancún airport. Hotel Plaza Caribe does offer the basics: safety; clean room that allow us to take a hot shower, working a/c, internet, TV, soap, clean towels... For the amounts of time of our stay (overnight) and for the price, it's okay (2-stars). We didn't use the pool nor visit the restaurant but went instead to a familiar restaurant that's just around the corner across the street. Under similar circumstance of having to stay overnight to catch an early flight, we will not hesitate to stay there again. Hope this helps.