Hotel Plaza San Francisco

Sadly the party in question was on an open terrace on the 5th floor and our 3rd floor room overlooked a concrete courtyard into which all the concentrated noise fell. The DJ's inane bellowing and throbbing beats filled our stay with an entirely unwelcome soundscape. As merely simple hotel guests rather than partygoers we weren't invited to the decibel-fest but were lucky enough to 'enjoy' it anyway. For hours. The attendees did have a great time though. I harbour no ill-will towards them enjoying happy times and wish them all well. My issue is that a 5-star hotel should at least consider allowing non-party attending hotel guests the option of a bit of peace and quiet should they wish rather than enforcing them to endure a long-lasting wall of sound. In addition our bathroom had all the charm and sophistication of a 1980s Blackpool boarding house (see pic). The morning after the night before offered more frustration. 200 people fighting over 100 spaces at breakfast was appalling. The staff scurried around in a pointless panic. There were no tables, no cutlery, and no cups left to put the scarce coffee into. Base camp holiday firm Butlins does mass catering better, smoother, and more organised than this shambles. Once again, an acceptable offering from a 5-star hotel? Decide for yourself.

A reasonable hotel in a good location.|Very good breakfast especially the fruit options.|5th floor open air bar OK but they closed at 9pm each evening. The bar and restaurant are good enough but no facility to actually sit at the bar. The hotel was very busy with a conference going on all day and into the evening so was quite crowded and noisy.|The staff are all efficient and friendly and speak English.|The most bizarre and annoying thing is that although you have a nice coffee machine in your room and are supplied with two pods on your first nights stay, you won't find any the next day unless you pay for them, this seems rather mean in what is apparently a 5 star hotel. It's those little things that are remembered, another member of our party also asked for teabags the next day and was presented with a bill for them.

This hotel is so wonderful. The location is central in Santiago making sight seeing easy during the day. The rooms are clean and comfortable. The real highlight is the staff. We really appreciated the bell service during both of our stays and the bartenders/lounge staff were fantastic. We do not speak much Spanish and did not have any issues at the hotel. They embodied the spirit of hospitality. We stayed twice in two weeks and would certainly stay there again should our travels bring us back to Santiago.

The hotel is in the city center, near most tourist sights. There is a metro close by. Sadly the area has an increase of crime the last few years, so the porters normally stand inside||The hotel is clean and comfortable. With a nice bar and a restaurant||I had a Jr Suite. The room was very spacious and clean. With a king size bed and a sitting area. The bathroom was large and the room also had access to a terrace. Sadly there was no bathropes, like Im use to from other 5* hotel. In Chile you can drink the tap water, still Im use to get free bottled water from hotels of this category. So the hotel in reality might be a really good 4* hotel.||The breakfast is in the restaurant. It has a lot of different options and there is a cook making omelets. Even if not included, its worth the price||This can't be said about the evening restaurant (especially now that they claim to be the best restaurant in town). Like the menu say crisp french fries, sadly they are very soft. The waiters on the other hand are very friendly

Service is terrible. Too many staff so they spend their time chatting with each other. Takes ages to get service, and can be rude. Stepped on wife’s toes having forgotten our drinks for 15 minutes and then rushed us out as he was going on his break and wanted to close the tab. Room is ok but not as per photos. The location is great. I recommend you eat out. Loads of better places near by, especially Plaza de Armas. And maybe find a different hotel. Not worth the cost.

Our second stay at this hotel, and it was just as good as the first! Lovely, lovely staff who go out of their way to make you feel welcome. Rooms are lovely, we ate at the bar every night, the pisco sours are amazing. Location is great for the metro, which is so easy to use, and you can walk to Plaza de Armas too. Would absolutely recommend staying here.

This is a very nice hotel, well located and with an old-world charm. I found the front office staff to be particularly helpful. |Room service and the restaurant were so-so, with the former not responding at all till the front desk manager intervened.|I must say that the hotel needs to be refurbished as there are signs of wear and tear. That said, it's lovely and have a very positive vibe!

The whole experience was excellent. Very helpful and professional staff, always available. Much to choose from at breakfast, everyone will find their favourite meal. Nice bar with a pleasant atmosphere and good food in dinner meny. /Anneli, Sweden

This is an old fashioned 5 star hotel complete with doormen, porters and you get to sit down in an armchair in front of an elaborate desk when checking in. Got a king bed room in the 01 tier facing the main blvd - was told it's an upgrade so more like a suite with sitting area divided from the bedroom by a heavy duty TV stand with shelves. Overall a very nice room except for one thing - the bedroom shares a wall with the elevator shaft so there is a constant faint but very audible dinging sound all day long except for 5-6 hours in the middle of the night. Mentioned this to the staff, am pretty sure other guests must have noted it before but they said they don't know about it. So just keep this in mind. Can't be sure it's the elevator as you don't always hear it when standing in front of them but there is no other explanation. Other than that, the location is excellent, breakfast with egg station offers a huge selection. Service is good - on day of our departure the front blvd was completely blocked to traffic by a citywide demonstration and we would have missed our flight without the hotel's assistance.

What a find! We spent two days there and it was the absolute best. What makes this hotel great; 1. Wonderful staff 2. Old world class and beautiful rooms 3. Perfect location 4. A top shelf restaurant 5. Complete and delicious breakfast 6. Excellent roof top bar/restaurant 7. Beautiful inside bar with talented bartenders

Great location, friendly staff, clean rooms at a great price! It felt like a fancy hotel but was actually very affordable!

Loved our stay with Hotel Plaza San Francisco! Definitely would like to stay here again when we visit Santiago. Great service, delicious brekkie, comfortable room, and I loved the sauna! The location is very convenient to Mercado Centrale, Plaza de Armas, Santa Lucia. The hotel has a nice old charm and I enjoyed the live music in the lobby (at the highly recommended restaurant) in the evenings. The gym, swimming pool and sauna are indoors and located on the -1 floor. There are lockers with towels and slippers when you visit the gym, swimming pool or sauna.

Rustic feel, Old world charm, spacious, convenient location in downtown Santiago and within walking distance to many shopping areas, restaurants. Extremely helpful staff. Comfortable room with good beds. The safe in our room wasn't working, we had to call them many times but the maintenance staff couldn't speak or understand English but the staff at reception could. Good breakfast options. They even have an option for coffee and bread only in the lobby if starting the day early. Tried their restaurant for empanadas and drinks - were good. Overall, the stay was pleasant.

Really great hotel in a convenient location. I definitely loved the rustic, old fashion feel of Hotel Plaza San Francisco. the rooms were clean, the beds were large & spacious, and the bathroom even included robes! The fitness room was clean and a pool is included as an amenity. Free wifi is also a major plus for foreigners :) Oh, and free breakfast! And the staff is helpful with suggestions & very friendly. They held my bags for me & my friend for a few days until we actually stayed with them (as per my request) because we were going to hike Patagonia for a few days prior to our hotel stay. The receptionist also helped us book a tour prior to our re-arrival into Santiago, aiding us with a better suggestion & helping us save money! Win-win! One last thing I loved about this hotel was that they had their own private shuttle to the airport & it costed the same amount as a taxi (if not, cheaper because some taxis try to rip you off). A major help for travelers, thank you!!!

Location: right in the heart of Santiago downtown Customer Service: 5 stars+++! They were helpful in every way. They let us leave our luggage at the hotel before we went off to hike in Patagonia. They also arranged a tour for us to Valparaiso & Vina del Mar for our last day there, which picked us up from the hotel and made everything easier. Breakfast: Buffet style, AMAZING food, so much variety AND they have pão de queijo and giant peach slices Rooms: Huge, spacious and clean! Comfy beds. Wifi: FREE

Nice boutique hotel in downtown Santiago. Within walking distance of several restaurants and the subway line. Decent breakfast. Nice indoor pool and fitness center. Live music in the evenings. Very nice waitstaff.

Here for a convention. Very clean lobby and room. The staff is very helpful and friendly. Conveniently located t of many shops and restaurants. Free WiFi is a plus too.